Mark Ferrero Email & Phone Number

My role is to optimize and streamline processes enabling the complex Client Management Group to function as one cohesive group and interact with other groups at EarthSoft in support of company-wide goals. I oversee the resourcing needs for all client projects/solutions and develop processes to better facilitate cross team communication and foster a Kaisen mindset within EarthSoft. Responsibilities:• Interact with CMG staff, builds relationships and removes impediments for the staff while ensuring their project needs are being met.• Oversees the Services Coordination process, working directly with the Services Coordinator on process execution.• Mastermind creative ways to deliver an exceptional client experience throughout client engagement with services.• Develop and oversee the implementation of client service protocols.• Reaches out to clients after the completion of projects to reflect on successes and areas for improvement.• Resolve complex problems or disputes within CMG in a professional manner.• Coach and support CMG team members to help them follow implemented processes and meet departmental goals.

Responsibilities:• Manage the process related to the completion of all services and product customization work requested by clients within an agile sprint cycle by coordinating with multiple development/product teams using Microsoft DevOps.• Manage a multi-disciplinary team of trainers, media and documentation experts and assist in various team process improvement initiates as well as the creation of new training content.

Www.Earthsoft.Com

Responsibilities:• Lead project manager on an agile scrum project involving a large multi-disciplinary team to implement EQuIS environmental data management system for a major North American energy company to improve its discharge monitoring reporting (DMR) workflow and reporting.• Lead project manager on a complex data migration and implementation of EQuIS for Honeywell’s Remediation and Redevelopment Group Environmental Data Management System.

Http://Www.Poplarsolutions.Com/

I co-founded Poplar Solutions with a simple mission in mind: to improve productivity, efficiency and regulatory compliance for our customers through automated web-based solutions and to reduce the environmental impact of business by eliminating paper-based processes.• Led 4-person development team as Product Manager for Labcore. Experienced using both Kanban and Scrum Methodology. At times served in the role of scrum master and assisted in refining product backlog and worked with stakeholders to determine priority features.• Led team installing Labcore at three environmental laboratories and integrating Labcore with three different LIMS systems and numerous laboratory instruments across metals, organics and biology departments. • Authored DHL Analytical case study and produced video case study segments which illustrated its user support and demonstrated quantifiable improvement in lab operations including a 60% increase in their productivity and a 94% decrease in paper consumed.• Led sales effort of Labcore product generating $500K to the Environmental Protection Agency (EPA) and three other accredited full-service environmental laboratories in North America.• Wrote 15 articles for company social media outlets and blog and gave 12 presentations to professional organizations at trade shows and quarterly meetings.• Responsible for creating and writing RFP’s, customer sales/marketing literature and web pages.• Managed the strategic business partnership with a development team based in Copenhagen, Denmark and Vienna, Austria.

Reading, Pennsylvania Area

My "big idea" when founding P-Wave in 1998, was to enable businesses to deliver "on-demand" or "just-in-time" training to workers and enable the delivery of information quickly by combining streaming video with content management tools using the Internet. P-Wave evolved and became a leading developer of customized B2B and B2C web–based applications focusing on content and document management and e-commerce. Most of these web–based applications and sites were hosted in our Tier 1 co-location environment. • Generated over $5,000,000 in sales to managers and C-Level contacts, making major sales to accounts like 3M R&D Laboratories, SAP America, VIST Financial and Microbac Laboratories.• Managed all partner and re-seller relationships and raised $1,000,000 in venture capital from Ben Franklin Technology Partners, Life Science Greenhouse to develop and launch web-based and mobile applications software.• Led a 10 person multidisciplinary team as a product manager in the full life-cycle development (SDLC) and go-to-market launch of two innovative web-based products: Labcore for FDA 21 CFR Part 11 compliance; Master Blaster for ATF compliance regarding tracking explosives. • Led multi-disciplinary teams as a project manager for over 50 web-based applications, e-learning and complex e-commerce websites using agile and waterfall development methodologies.• Served in Product Owner role on a major 24 month project customizing our Labcore product for 3M’s R&D laboratories resulting in a project management system that supported 500 scientists.

Reading, Pennsylvania Area

My "big idea" when founding P-Wave in 1998, was to enable businesses to deliver "on-demand" or "just-in-time" training to workers and enable the delivery of information quickly by combining streaming video with content management tools using the Internet. P-Wave evolved and became a leading developer of customized B2B and B2C web–based applications focusing on content and document management and e-commerce. Most of these web–based applications and sites were hosted in our Tier 1 co-location environment. • Led sales and marketing efforts that resulted in sales growth from $0 to $300,000 per year from 2000 to 2003.• Led in developing e-learning systems for Fromm Electric which won grand prize from Affiliated Distributors for Applied Technology and e-learning system for Graco Children Products. • Recruited and led a 10 person multi-disciplinary team to webcast over 20 live events in 18 months pioneering cutting edge codecs, streaming media technology and e-learning systems.• Led a 4 person team as product manager for the KnowledgeVault an HRIS implemented for SAP America, allowing workers to get an answer to their human resource question in 3 clicks or less.

Reading, Pa

• Moonlighted as a Behavior Specialist leading multidisciplinary teams of 3-5 people providing wraparound services at home, school, and in the community, to children age 4-16 suffering from behavioral disorders and family dysfunction.• Wrote individualized treatment plans for over 30 children and their families over 10 year period.

Allentown, Pennsylvania Area

• Ranked in top 2% of sales volume nationally during 4 sales campaigns in Lehigh Valley and Berks County. • Exceptional customer relationship management with over 90% retention rate of existing accounts.• Recruited and trained in Leadership Academy to provide training to new sales people and advance within management.

Reading, Pa

• Led as program coordinator of $2 Million Attendant Care Under-60 and implemented and marketed new Medicaid waiver program which increased the number of consumers served by 60%. • Excelled at consumer/ customer relationship management of 75 consumers and five home health attendant providers.• As a long term care Ombudsman, I negotiated and mediated 200+ disputes and protected the rights of elderly.• Responsible for contract management and audit review of services provided by 20 subcontractors for aging services.• Appointed project manager of two Department of Aging grants: Every Grandchild By Two, an inter-generational immunization project which during my tenure provided 800 immunizations to 496 children and Prime Time Health – a project designed to promote healthy aging.

Masters, Health Administration

B.S., Public Administration

Activities and Societies: Member of Phi Sigma Kappa

Education record