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Mark Firestone is listed as Experience Designer | Associate VP of Guest Experiences at Conner Prairie Museum at Conner Prairie, based in Greater Indianapolis, United States, United States. AeroLeads shows a work email signal at connerprairie.org and a matched LinkedIn profile for Mark Firestone.
Mark Firestone previously worked as Associate Vice President of Guest Experiences at Conner Prairie and Director of Experience Development at Conner Prairie. Mark Firestone holds Certificate, Themed Entertainment Design from Purdue University.
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Enthusiastic experience designer who is passionate about telling immersive stories in engaging ways. Seasoned cross-cultural collaborator with over 20 years of operations and guest services leadership in theme parks, zoos and museums. Dependable, flexible and creative team player who respects individual differences and resolves challenges with grace.
Listed skills include Volunteer Management, Training, Event Planning, Nonprofits, and 31 others.
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Fishers, Indiana, US
Serve as a creative catalyst for growth, leading cross-functional initiatives, driving collaboration and improving organizational systems.+ Lead the Guest Experience Division's involvement in major projects according to the site master plan+ Lead efforts focused on the overall guest experience at Conner Prairie+ Provide creative vision and oversight of.
Fishers, Indiana, US
Bring to life the experiences outlined in the museum's experience master plan.+ Lead creative efforts for development of new, permanent museum experiences.+ Coordinate major experience projects to ensure consistency and coherence with overall museum direction and brand.+ Coordinate selection of external design contractors through RFP process as needed. +.
Fishers, Indiana, US
Provided overall vision and leadership of combined Guest Relations and Membership Departments.+ Champion of museum-wide exceptional customer service initiatives+ Big picture, strategic planning for department initiatives and goals+ Set and reviewed department policies, procedures and training programs+ Overall department budget planning and tracking+.
Fishers, Indiana, US
Lead museum membership efforts to build, maintain and retain membership base.+ Designed and executed short and long-term strategies to meet membership sales and revenue goals+ Created and managed Membership Department budget+ Lead strategic efforts to meet and exceed annual membership growth and retention goals+ Tracked membership sales, trends and.
Indianapolis, IN, US
Provided overall daily leadership of museum Box Office operations.+ Directly supervised full and part time Box Office and Member Services Assistants+ Motivated team to achieve specific monthly membership and donor sales goals+ Implemented new staff training process+ Improved signage and queuing for improved guest flow and experience at the box office+.
Indianapolis, IN, US
Provided day-to-day oversight of front-line team managing Kenya child sponsorshipprogram comprised of 16,000+ children across 23 urban and rural schools.+ Developed and implemented efficient, scalable processes+ Facilitated ~1,000 annual visits between visitors and sponsored children+ Sorted, screened, logged and delivered 4,000+ letters and gifts.
Indianapolis, IN, US
Provided leadership and vision for $9 million international child sponsorship program across 4 countries.+ Casted vision and set expectations for child sponsorship program+ Built, refined, focused and lead home office sponsorship team+ Managed growth of program from 7,000 to 12,000+ children+ Implemented scalable, efficient processes in preparation for.
Indianapolis, IN, US
Provided overall leadership for daily operations of Visitor Services Department.+ Member of Leadership Team for department consisting of over 30 full-time and 50 part-time team members in the areas of customer service and security+ Created culture of recognition, respect and teamwork throughout department+ Directly supervised Concierge, Group Arrival, Show.
Lake Buena Vista, Florida, US
Provided magical guest experiences through safe and efficient operations of complex ride systems.+ Safely operated of complicated ride systems for over 900 people per hour+ Monitored large crowds for safety and flow during parade operations+ Consistently upheld Disney’s world-class brand of customer service+ Recognized by operations leaders for performance.
Indianapolis, IN, US
Provided daily operational oversight of Attractions Department experiences and team members.+ Supervised daily zoo attraction operations: train, roller coaster, carousel, 3-D ride, splash park and playground+ Provided oversight of revenue centers: ride ticket sales and souvenir photo stand+ Ensured daily ride operations complied with and exceeded state.
Indianapolis, IN, US
Provided daily oversight of Membership and Guest Relations functions.+ Directly supervised Member Services functions at the main entrance: new/renewal and upgrade processing, guest ticket sales, entry validation+ Indirectly supervised daily ticket sales and admission, rentals, parking+ Monitored guest feedback, watching for trends in satisfaction levels+.
Indianapolis, IN, US
Provided daily, closing shift supervision of Guest Services operations.+ Assisted in supervision of all front-line staff in box office, entrance gates, rental counter, and parking booths+ Cashed out and balanced cashier tills+ Acted as closing shift supervisor, closing out cash drawers, counting safe funds, completing closing reports, and ensuring security.
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Mark Firestone works for Conner Prairie.
Mark Firestone is listed as Experience Designer | Associate VP of Guest Experiences at Conner Prairie Museum at Conner Prairie.
AeroLeads has found 1 work email signal at @connerprairie.org for Mark Firestone at Conner Prairie.
Mark Firestone is based in Greater Indianapolis, United States, United States while working with Conner Prairie.
Mark Firestone has worked for Conner Prairie, The Children'S Museum Of Indianapolis, Cmf International, Walt Disney World, and Indianapolis Zoological Society.
You can use AeroLeads to view verified contact signals for Mark Firestone at Conner Prairie, including work email, phone, and LinkedIn data when available.
Mark Firestone holds Certificate, Themed Entertainment Design from Purdue University.
Mark Firestone is listed with skills including Volunteer Management, Training, Event Planning, Nonprofits, Customer Service, Event Management, Public Speaking, and Strategic Planning.
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