Mark Foord Email & Phone Number

Chelmsford, Essex, Gb

Working closely with the Head of IT Operations and CIO I have been responsible for managing and delivering multiple infrastructure projects including VMWare host replacement, firewall refreshes, resilient links to primary data centre, ensuring Operating Systems are replaced before end of life.Additionally I am the primary resource for Cyber Security including training, procurement, advice, policies, procedures and auditsI am the manager of the IT Service Desk Team that deal with around 650 tickets per month across 4 direct reports. My responsibilities include ensuring SLAs and customer satisfaction metrics are met whilst acting as a point of escalation for the Service Desk Team and customers.

Chelmsford, Essex, Gb

As the IT Infrastructure Manager I am responsible for strategy, projects and implementation of Infrastructure services at CHP. This includes Cyber Security, Virtualization, Project Delivery, Physical Infrastructure and migrating to Cloud Infrastructure.The IT Service Desk team report into me and I am responsible for managing the SLA achievement, backlog and act as a technical and professional point of escalation when needed.

Chelmsford, England, Gb

Working as part of a team of 4 engineers it is our responsibility to provide additional technical support to the IT Customer Service Representatives and users throughout the business. Additionally we provide support for the back office and network hardware as well as backup/recovery and solutions implementation.My key responsibilities are around the communication tools supplied to the business including WebEx, Lync, mobile and fixed telephony assets. As well as supporting the existing systems I am also tasked to examine the usage and suggest improvements and potential cost savings, as well as ensuring that the end users are trained in how to get the most from the provided tools.

Chelmsford, England, Gb

Sole point of contact for all communications tools including iPhones, iPads, Windows 8 Tablet Proof of Concept, Digital Signage, Sharepoint, Audio Conferencing and Video Confernceing offering support, business education, testing and recommendation of new solutions

Chelmsford, England, Gb

Working as part of the global IT Service Desk supporting 1500 local users and an equal number of remote users. Applications supported include AutoCAD, Office 2003/2010, SAP, Flex licensing and Exchange

London, Greater London, Gb

Offer 1st and 2nd line support as part of a 4 man team for around 100 local users and an additional 250 remote users. This was a mixture of desk side and telephone support across a range of legal applications including Bighand digital dictation software and hardware, Civica Legal, Norwel and LaserForms. Job role responsibilities included Inducting new starters, supporting users, network and server management. Hardware supported included iPhones, iPads, Blackberry Handhelds, Lifesize video conferencing and HP desktops and laptops

United Kingdom, Gb

Offer 1st and 2nd line support as part of a 2 man team for around 100 users. This was a mixture of desk side and telephone support across a range of legal applications including Bighand digital dictation software and hardware, Civica Legal and LaserForms. Job role responsibilities included Inducting new starters, supporting users, network and server management,

Gb

Uk, Gb

Sales Man, Weekend Technical Staff, Customer Service, Merchandising.

2:2, Education Studies And Early Child Education

Education record