Mark Forschner Email & Phone Number

New York, Ny, Us

Carlsbad, Ca, Us

My roles and achievements include:1. Created and optimized our hiring, onboarding, and training processes to scale our sales & service team from 6 to 17 team members, increasing employee retention by 200%2. Actively coached team members, boosting day one membership conversion rates from 32% to over 65%3. Created internal information resources for my team including online resources, video guides, SOPs and written guides reducing customer service inquiries by 57%4. Enhanced cross-departmental communication, reducing service time from 5 days to 24 hours5. Managed high-volume outbound outreach via email, calls, and text generating $250,000+ in sales revenue individually and increasing membership growth by 24%, adding over 3,824 core members within an 16 month period 6. Managing & servicing a club with over 5,500+ active members.7. My team and I's efforts have ranked us top 3 in the country in terms of performance 6 months in a row out of 273 other clubs from September 2023 to March 2024!8. Hired, onboarded, and trained over 17 team members to date.9. Managed CRM data for accurate lead tracking and follow-ups, improving call output by 15%, appointment set rate by 10%, and show rates by 31% within 1 year.10. Consistently overachieved quota goals month after month in 2024, leading to a 15.5% increase in total revenue YOY11. Implemented new customer retention and satisfaction strategies, reducing monthly membership cancellation requests by 23% within a 1 year period.12. Ranked #1 out of 273 clubs in the country for the best performing club of November 2024.

Carlsbad, Ca, Us

My roles and achievements include:1. Being ranked in 8th place within the top 10 revenue performers for the month of March out of 13 clubs in the NY region, generating over $20k in revenue.2. Being ranked in 3rd place within the top 10 revenue performers for the month of April out of 13 clubs in the NY region, generating over $32k in revenue.3. Created sales assets to inform new and existing members on membership and personal training packages.4. Booked 2 to 4 in person appointments a day, maintained relationships with prospects, followed up, and sold them memberships as well as personal training.

Carlsbad, Ca, Us

After scaling a digital agency throughout COVID I felt out of touch with in person communication, sales, and servicing. I aim to increase my skills in all of those areas while aiding in achieving the sales & revenue goals of this specific location.My roles and achievements include:1. Opening the gym at 5am and closing the gym at 10pm every week.2. Servicing over 100-150 members at the front desk daily.3. Data entry and lead nurturing.4. Maintaining a smooth customer experience for new and existing members.5. Generated over $10k in revenue a month via membership sign ups.

Dr. Nick Torres and his staff has provided me with unique and personalized physical therapy treatments for over two years. He has aided in my journey of rehabilitation after losing feeling in half my body over the last 8 years. As an advocate of his work, I am consulting his business to aid in revenue growth and customer retention. My achievements and work include:1. Secret shopping his location for 3 months, gathering data on customer experience efforts to improve upon customer retention and acquisition.2. Creating media including edited video testimonials and reviews to be used as marketing and sales assets.3. Creating company resources including, SOPs, sales scripts, and welcome packets.4. Interviewing clients to gather feedback on customer experience efforts.5. Creating and establishing the sales processes.6. Utilizing AI to identify key areas of focus within the company, map out high leverage strategies, and aid in data collection and interpretation.

I have been full-time in DeFi, NFTs, and metaverses since the end of 2019. I was given the nickname the "Gem finder" by many web3 communities as I built up my repertoire of skills related to properly researching, analyzing, and investing into hundreds of DeFi, NFT, and metaverse related companies. Since then, I have amassed a large network of individuals in this space, and growing it consistently everyday! I have done the following throughout my time in this space: 1. Competitive landscape analysis2. Environmental analysis3. Fundamental analysis4. Tokenomics analysis5. Social media growth and engagement metrics6. Community building efforts 7. Whitepaper gudiance8. Roadmap buildingand more!

Being in the web3 industry for over 3 years, I saw the need for effective marketing for the startups within the space. I started Digibridge and by the end of the year my team grew, servicing over 40+ clients worldwide. Digibridge provided data driven omnichannel marketing solutions to various web3 companies such as DeFi, NFTs, and Metaverse startups.My roles and achievements include:1. Bootstrapped and scaled a startup grossing over $1.1m+ in revenue within our first year.2. Managed marketing projects with $100k+ budgets, achieving 1.5x - 2x ROI.3. Serviced over 40 B2B clients internationally within a 18 month period.4. Led and scaled a team of 7 core team members and 15 contractors.5. Increased average deal size from $1,000 to $30,000 through targeted team coaching and sales strategies.6. Increased client retention from 1 month to 3 months through fine tuning our customer onbarding and servicing experience.

1. Maintained a safe environment for kids, teens and adults within the fitness area.2. Cleaned all fitness machines, restocked necessary appliances, set up equipment for specific events, maintained a neat environment.3. Provided customer service and support for fitness members.

Provided assistance for after school programs including the Kidsplace Program & Early Learning Center for infants. My roles included:1. Aiding teachers in classroom activities and out of classroom activities.2. Maintained a safe environment for kids and adults within the programs, events, and activities.3. Played a lead role in classrooms ages 1-13.4. Helped plan and prepare events, activities for staff and related programs.5. Engaged in activities to promote a positive and memorable experience for kids and adults.6. Provided customer support for parents.

Huntington, New York, Us

Extensively worked in a marketing group with the goal to bring Nimble Reporting to the masses within the Long Island region.1. Tracked, mapped, analyzed, and organized potential customer lists on excel. 2. Worked with a team to create a multi-step marketing & client retention plan to bring awareness to potential customers via email marketing and client rewards system.3. Researched and analyzed the insurance industry alongside customer personas to optimize our strategies.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Marketing/Marketing Management, General

Education record