Mark Fowler Email & Phone Number

Colchester, England, GB

United Kingdom

Supporting the Retail Insustry training on all POS and Softskills/Management Training, inventory/shrinkage consultancy/support

Chelmsford, United Kingdom

• Helps leads the organisation to a high-performing, customer-centric culture through exemplar behaviour in accordance with Essex Cares Leadership Competencies.
• Leads employees in working flexibly and collaboratively across structural boundaries as part of cross functional teams, and in support of key functional outputs, regardless of where they sit within the organisation.
• Property Management - Work with Head of Operations on ECL’s Day Centres/Buildings for maintenance, building work & general upkeep in line with lease/contracts through ECC Commissioners
• Leads the development of organisational capability through good people management, including the training, development, mentoring and coaching of team members.
• Leads the generation of new business to ensure achievement of Essex Cares growth targets.
• Thinking creatively, challenging the norms, and constructively challenging those around me (including those more senior) to ensure continuous improvement, commercial astuteness, and inspire the same in employees.

Chelmsford, United Kingdom

• Client and Stakeholder relationship management between ECL Directors and ECC Commissioners
• Leading on the planning cycle of key accounts and stakeholders at commissioner level
• Business development, including writing business plans, and supporting the Bid and Contract Managers by contributing to bid writing or contract renegotiation, and, most importantly, challenging aspects to ensure all.
• Monitoring Contract and KPI performance, and the development and achievement of sales through the direct sales channel
• Working with 3rd party organisations to build strategic partnerships and expand the growth of the business to accommodate further services required by Essex County Council

Homebased

• Operate as a Customer Champion - own and drive specific customer requirements forward and manage escalations.
• Operational Account Management
• Service Reporting and RAG Reporting
• Escalation and Issue Management
• Manage and own Service Improvement Plans
• Manage service delivery for a combination of Service Level Agreements and specific Support & Maintenance contracts

Homebased

• Managing all aspects of the Customer Service experience and expectation with OLM FM’s MyCareCosts programme.
• Supporting the Operations Manager and Director
• Running update reports for ‘Case Status’ on a monthly basis
• Working with the Phase 1 and 2 teams on the progress of cases for all customers
• Attending update meetings to ensure smooth running of MyCareCosts

-Account management - protect and maintain the maintenance revenue line for Work.Together. (OLM Purchased Projxsoft, previous employer)-Provide pre sales support for the Work.Together product working closely with product management and account managers.-Training and consultancy for existing customers on product

Responsible for all training and consultancy services for 41 customers using Work.Together, which was our project management software. Consultancy included project management systems training, configuration and working closely with the management team on product development and new business.

United Kingdom

Responsible for a team of Trainers for the successful delivery of IT Training/Management solutions.- Resource Management- Key Objective/Delivery Solutions- Staff Management- Client Management/Realtionship- Train the Trainer

Commercial Account Management, Stakeholder Management, Business Planning & Process, Contract Management including SLA's, Business Development Management

Business And Finance, Diploma In Business & Finance

7 Gcse'S