I'm a highly skilled Business Operations Manager committed to constantly improving processes, optimizing workflows, and driving sustainable growth for businesses across a wide variety of industries. As a Certified ClickUp Expert and ClickUp Verified Ambassador, I specialize in empowering organizations with the transformative capabilities of ClickUp. Empowering businesses to achieve peak efficiency and productivity 🚀💼 Client Work:I have gained extensive experience in delivering extraordinary results by creating customized ClickUp solutions for a wide variety of clients. This includes working with a Fintech Startup, Tax Accountancy Firm, Events Company, Organizing Company, Physical Therapy Clinic, and Digital Marketing Agency. Each industry presents unique challenges and opportunities, and I thrive on adapting ClickUp to address specific needs and deliver tangible results.🚀 Expanding Horizons:My passion for innovation drives me to continually explore new industries. I am excited to embrace fresh challenges and provide transformative solutions for businesses across a wide range of industries.🏆 ClickUp Expertise:I have extensive experience with ClickUp, having delivered over 600 hours of implementation services. My dedication to excellence is highlighted by my perfect 100% score in all ClickUp University exams. My expertise gives me a deep knowledge of the platform, allowing me to deliver tailor-made solutions that achieve extraordinary results.🤝 Collaborative Partnerships:I am extremely proud of my ability to establish and maintain strong, long-term connections with my clients. I ensure a comprehensive understanding of their goals by actively listening to their aspirations and challenges. I specialize in creating tailor-made ClickUp solutions by working with them to achieve amazing results. The most fulfilling part of my job is seeing the growth and success of my clients.

Altitude was one of Ireland's top drone service providers. Providing aerial videography, photography, surveys and mapping to Ireland's top construction and real estate companies.Key Achievements:• Started my business alone taking it from 0 to over 50 clients working with clients including Microsoft, Amazon, Lidl, Collen Construction, John Sisk & Son Construction, CBRE, Cushman & Wakefield.• Generated multiple 6 figures in revenue alone, through cold calling, email marketing, building relationships, consistently overachieving on targets, and winning consistent repeat business.• From building strong strategic relationships with senior stakeholders, I received multiple referrals to my business.Responsibilities:• Business Development through researching companies online, cold calling, email communications and organising meetings, preparing presentations to communicate my services to the potential client.• Submitted client proposals and bids for Drone Services.• Liaised with Senior Stakeholders for negotiation and deal approval.• Detailed planning with the Irish Aviation Authority to map out my drone flights and ensure I abided by regulation and received required approval for each Drone Project.• Liaised with the client to understand their project requirements and deadlines.• Organised when to capture the drone footage, agreed on a deadline for the completed work.• Captured drone footage while adhering to the Irish Aviation rules and liaised with the client on site.• Processed and edited the drone footage in Final Cut Pro and Photoshop in line with the client’s project requirements.• Submitted the completed work to the project manager in a timely manner and always delivered to the highest quality before the deadline we agreed to create a good impression with the client.• Submitted invoices to the accounts department and followed up on any outstanding invoices.

Exertis Ireland is Ireland’s largest distributor of IT and Home Entertainment Products.Responsibilities:• Dell Manager for Dell Enterprise Customers managing approx. 20 accounts.• Main point of contact for clients who ran small IT business around Ireland.• Prepared quotes for clients and followed up to close business.• Liaised with numerous stakeholders including procurement, logistics, and accounts internally.• Met and exceeded my sales targets.• Organized events for customers to build rapport with customers and ensure customer retention.

As part of working in TNS, 3DR contracted TNS to run the customer service department. Due to my excellent customer service skills and experience, I was chosen to run this department for Ireland, UK, and Benelux. 3DR was a manufacturer of Drones Hardware, Software, and Accessories.Key Achievements:• Created the 3DR Reseller Support Pack from the ground up to assist our resellers.Responsibilities:• Main point of contact for both our 3DR Authorised Reseller channel and End Users within the regions of Ireland, UK & Benelux.• Taking support calls; logging tickets, looking after repairs and replacements.• Following up with returns and ensuring the customer experience was positive.• Spare part inventory and liaising with sales department for retail parts.

Leading trade only European Distributor of consumer electronics and accessories of Apple Products.Key Achievements:• Worked with the Marketing Manager to start a YouTube video series called Starring in TNS Dr. Foxy's Tech Corner in which I also starred.• Manually relisted over 100 products by recovering old stock and re-selling them on the online store increasing revenue in the business.• Recognised by management for my excellent customer response rate and customer service skills on webchat.Responsibilities:• Set up customer accounts, answering any queries that they had and resolving any problems they encountered.• Uploaded product images and videos to the online store.• Wrote product descriptions to ensure they were SEO Optimized and enticing for sales.• Processed online orders for customers and ensured the product was available to ship, sending the customer tracking number information and keeping them up to date with their order.• Onboarded new customers and checked in with existing customers on a regular basis.• Worked with the marketing department on mail shots.• Created new business opportunities by attending Tech Events and demonstrating products at the Web Summit.• Main point of contact for vendor relations and worked on upselling products.

As an Apple Enterprise Partner, Evros has been involved in the biggest deployment of iPad to a single organisation in Ireland.Key Achievements:• Recognised by Apple for exceptional deployment strategies and client satisfaction.Responsibilities:• Leader in planning and implementing the largest deployment of iPad in Ireland for Aer Lingus.• Created a tailored program from scratch to train Aer Lingus employees on how to use iPad in work.• Trained and demonstrated iPad to the entire Ground Operations staff in a classroom presentation.• Trained each pilot from every stationed airport within Ireland and the UK.• Met deadlines and acted as a point of contact for technical support throughout the project.

Apple Inc. designs, manufactures and markets smartphones, personal computers, tablets, wearables and accessories, and sells a variety of related services.Key Achievements:• Apple Store Victoria Square Holiday Hero status on December 17th 2013 for my excellent customer service and sales generated over the holiday period.• Created a unique customer experience from start to finish in store, gave hands on demos of Apple products and tailored the solutions to the customers’ needs.

Compu b are Ireland's largest Apple Premium Reseller and are known to deliver excellent customer service as well as Apple Premium Service for Apple Mac repairs and iOS warranty replacement service.Key Achievements:• Created Compu b Dundrum largest sale of iPad into a pharmaceutical company.Responsibilities:• Delivered every day an unrivalled in-store customer experience for Apple products.• Used my expert knowledge and customer understanding to deliver tailor-made solutions that would best fit the requirements of each customer that would enter the store.• Curated merchandising and floor plans to create a friendly and open environment for customers.• Conducted one-to-one class tutoring, staff training and supervision.• Opened and closed the store, stock checks and product quality control.• Liaised with technical team for repairs.• Helped with store training events.