Mark Francisco Email & Phone Number

I am proud of a reputation for friendliness and openness. I was a consistently reliable customer experience representative for the Indigo chain of bookstores for over 10 years. The Indigo mission statement includes the aims to anticipate the needs of customers and exceed their expectations. I fit in well with this customer-focused culture and was known as working well both independently and as a team member to help foster it.At Indigo, I learned to stay on top of product knowledge in an environment consistently undergoing change. I regularly answered customer telephone inquiries in a courteous, knowledgeable, and professional manner. Influencing was also pertinent to the job. I consistently met targets through communicating promotions such as the store loyalty program and successfully offering solutions to bundle products together to increase sales and please the customer. My experience working at the Toronto International Film Festival also allowed me to develop valuable skills. Communication and listening was at the heart of this work. It involved multi-tasking in a fast paced atmosphere, simultaneously communicating with colleagues by headset while answering customer questions, providing informational updates, supervising volunteers, and managing lines. The Festival taught employees to diligently follow confidentiality policies. It also provided conflict resolution training that was used in an often hectic atmosphere to successfully diffuse tension, calm customer concerns, and maintain a reputation for being ‘the friendly festival.’ ● Proven record of consistent professionalism and reliability● Excellent reading, writing, and communication skills

Listed skills include Surgical Instruments, Sterilization, Decontamination, Customer Service, and 12 others.