Develop corporate logistics solutions and align procurement functions to meet the demand for Domestic freight services. Oversight of company telephony solution and call quality enhancement initiatives. Provide executive mentoring and leadership to a team of logistics professionals located throughout the United States. Collaborating with suppliers to ensure commitments and execution of services are being provided in accordance to requirements resulting in successful outcomes. RFP and RFQ preparation, inclusive of sourcing selection.Carrier Sourcing / Rate Negotiation / Process Improvement / Strategic Analysis / Call Center / Final Mile / Intermodal / Team Building / Mentor / Customer Sales / Leadership / Data Analytics / Recruiting

Provide executive oversight for the strategic direction and vision of excellence for the organization's 24/7/365 contact centers consisting of 300+ agents in multiple states. Developing innovative strategic solutions to surpass our customers’ expectations while controlling costs and curbing waste. Collaborating with suppliers to ensure commitments and execution of services are being provided in accordance to requirements resulting in successful outcomes. RFP and RFQ preparation, inclusive of sourcing selection. Customer Service / Scheduling / Workforce Management / Call Center / Medicare / HIPPA / Vendor Management / Auditing / BPO / Facility Oversight / Demand Planning / Compliance

Direct oversight for the development and execution of strategic and innovative solutions for the Carrier Operations functions supporting the freight brokerage sales that totaled more than $3 billion annually. Scope of responsibility included, but was not limited to; Directing and leading over 500 highly trained associates which had the following duties; Supplier engagement, vetting/on-boarding, scoring and maintenance of over 120,000 suppliers. Contract management, Risk mitigation, Insurance, Procurement (RFP), Customer Service, Freight Claims, E-commerce product development, Project Management, and negotiation of price and services. Included in the above responsibilities was the oversight of a 24/7/365, Call Center with over 500 agents inclusive of multi-channel traffic and services.Carrier Set-up and Vetting / Freight Claims / Carrier Relations / Risk Management / Product Development / Web design / LEAN / Call Center / Logistics support / Transportation Solutions / Customer Sales / Compliance / Operations / Predictive Modeling / Loss and Damage Prevention / Carrier Scoring / Vendor Scoring / Team Building / Leadership Development / Executive Oversight / Customer Presentation / Training / Human Resources

Full responsibility for directing and developing a state-of-the-art 24/7/365 shared services call center that is focused on delivering unparalleled customer service. Direct oversight for the ACD call solution, working directly with both internal and external customers/vendors to provide optimal transportation solutions. Provide cross-functional management and direct oversight of carrier compliance and on-boarding. Leading a team of highly motivated and skilled customer service agents.

Responsible for the management operation of a 24/7/365 state-of-the-art service center receiving over 4 million calls annually. This includes all aspects related to talent development, delivering unparalleled customer service focused on one call resolution. In addition to the above stated duties, the direct oversight of all carrier compliance activities.

Full responsibility for directing and developing shared services supply chain functions, including freight payment, audit and settlement, all loss and damage prevention activities throughout the supply chain network up to and including, customer credits, debits, off-site inventory management, freight claims resolution and recall support. Perform statistical performance reporting (KPI), vender procurement and supplier development. Database design and development. Provide cross-functional management and direct oversight on reporting employees. Document control and retention policies.Accounts payable / Inventory Management / Drayage / Warehousing / Consumer Packaged Goods CPG / Load Planning and Optimization / Freight Payment / Database Design / Carrier vetting / Vendor sourcing

Direct and full responsibility for the entire ISO-9001 Quality System, which includes corrective preventive actions, CQI principles, internal quality auditing, training programs, etc., with the goal of retaining the designation of ISO-9001 certified. Supplier procurement and purchasing activities for key overseas suppliers, which included traveling internationally for plant inspections, capability analyses, vendor improvement initiatives and qualification. International Vendor sourcing / Automotive Industry / ISO9000 / QS9002 / Six Sigma / LEAN / Importing / Costing / Statistical Process Control / Vendor Scoring