Mark Gaden Email & Phone Number

Benson Oxfordshire Uk

Field Based

Basingstoke, Hampshire

Delivering People Development support to the largest Region in Holland and Barrett - 160 stores m- 7 Area Managers in partnership with the Regional Manager.Devised a revised Area Manager on boarding process to significantly reduce short term turnover.Developed and delivered Management Development Programmes from First line to Area Manager that has made a significant impact in fueling the Regions succession plans.Embedded and championed the use of performance coaching… Show more Delivering People Development support to the largest Region in Holland and Barrett - 160 stores m- 7 Area Managers in partnership with the Regional Manager.Devised a revised Area Manager on boarding process to significantly reduce short term turnover.Developed and delivered Management Development Programmes from First line to Area Manager that has made a significant impact in fueling the Regions succession plans.Embedded and championed the use of performance coaching within the Region.Been instrumental in coaching and guiding 6 Store Managers on their journey of development to become successful Area ManagersEmbedded and Championed Store Manager and Associate on boarding that has significantly reduced short term turnover Show less

Responsible for 140 plus Holland and Barrett retail stores within the greater London, Kent and Surrey Region.Identifying training needs and delivering tailored solutions across the branch operation to deliver leading edge levels of customer service and maintaining store KPI's. Working closely with Regional Senior management to deliver a robust and effective management succession planning process delivering management coaching and development interventions.

A FTSE250 company, with a turnover of £1,570m and 8,300 employees with over 1m customers. Learning & Development Officer 2006 - 2011Developed Learning and Development interventions to support the business change agenda across England and Wales managing a budget of £250K and two Field Trainers.Supported four HR Business Partners in the provision of a generalist HR service including competency frameworks, induction programmes, customer service delivery and employee/management… Show more A FTSE250 company, with a turnover of £1,570m and 8,300 employees with over 1m customers. Learning & Development Officer 2006 - 2011Developed Learning and Development interventions to support the business change agenda across England and Wales managing a budget of £250K and two Field Trainers.Supported four HR Business Partners in the provision of a generalist HR service including competency frameworks, induction programmes, customer service delivery and employee/management development.Designed and introduced a modular approach for employee/management programmes including 1-2-1 coaching and 360° feedback. Led a business steering group to manage the successful IiP re-accreditation in 2007 and re-accreditation to the new bronze level in 2010.Developed and embedded an e-Learning portal to be used as a stand alone function or as part of a blended learning approach.Designed and delivered a customer service training programme; "Delivering the promise". Canvassed support of Senior Managers and trained 140 Line Managers for roll out to 140 sites involving 5,000 staff.Managed at team of two field-based trainers through the transition to a HR Combined Service Centre delivery model.Focused on "hot spot" locations and worked closely with Operations Managers and team of trainers to raise standards. Improved staff retention from 55% to 75% in a 4 year period through effective recruitment, coaching, reviews and re-designing the Train the Trainer programme. Delivering Programmes and interventions to support the integration of six acquired businesses. Show less

Delivered recruitment, retention, induction and employee development service within a team of six to 140 sites with 5,000 employees.

Developed and implemented a consistent recruitment and retention process, induction and sales training programmes and improved onsite training.

Promoted through ranks to departmental management positions in stores in the Midlands and South of England. Managed teams of up to 50.

Post Graduate Diploma, Learning And Development

Education record

Education record