Mark Gallagher Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

Carne is the premier global provider of Fund Management Solutions to the asset management industry. Carne’s comprehensive solutions include European Management Companies, Fund Platforms, Independent Fund Directorships and other Fiduciary services.

Dublin

• Supervisor of the errors and complaints department. Ensuring that's all complaints and errors are resolved in a satisfactory and timely manner within CPC guidelines.• The point of contact between the Compliance function and RaboDirect• Providing support and guidance to the error/complaint owners• Recording of complaints and assisting complaints manager with any formal communication letters • Conducting the Root cause analysis for each quarter and identifying any trends or… Show more • Supervisor of the errors and complaints department. Ensuring that's all complaints and errors are resolved in a satisfactory and timely manner within CPC guidelines.• The point of contact between the Compliance function and RaboDirect• Providing support and guidance to the error/complaint owners• Recording of complaints and assisting complaints manager with any formal communication letters • Conducting the Root cause analysis for each quarter and identifying any trends or issues that need to be implemented by the business in order to prevent future errors/complaints • Chairing the monthly Complaints and Errors committee for RaboDirect Ireland. The attendees at these meetings include senior management: Compliance officers and representatives from each department in the bank. • Preparing the monthly Error & Complaints report detailing the issues that have arisen, highlighting any trends, and describing how these issues were resolved is in line with CPC guidelines. Other Duties:• Assisting the customer due diligence team, reviewing SME accounts. Completing reviews, processing AML documents and requesting additional anti-money laundering documentation where necessary.• Liaising with Legal, Fraud and Compliance in relation to vulnerable consumers• Assisting with the pension account withdrawal. Processing pension closure requests and completing transfer request from brokers• Assisting the Suspicious Transaction Reporting team. Investigating transactions and contacting customers as required. Reporting of cases to the compliance team where applicable. Show less

Dublin

• Provided a high level of customer service to customers• Handled customers queries by telephone, email and in one to one meetings• Highlighted customer impacting issues with management• Remained compliant with data protection legislation and adhered to all internal processes

Howth, County Dublin

An Post is a major commercial organisation providing a wide range of services which encompass postal, communication, retail and financial services. Customer Service •Supported a high volume of customers within a fast paced working environment  •Provided a high level of customer service and assisting customers with An Post services, postal applications, passport express, bill payments and postal money orders •Deputized for the manager, completing managerial… Show more An Post is a major commercial organisation providing a wide range of services which encompass postal, communication, retail and financial services. Customer Service •Supported a high volume of customers within a fast paced working environment  •Provided a high level of customer service and assisting customers with An Post services, postal applications, passport express, bill payments and postal money orders •Deputized for the manager, completing managerial responsibilities •Successfully liaised with An Post customer care departments, following up on customer related queriesBanking/ Finance •Responsible for cash handling and cheque processing.  •Assisted customers with the full suite of services, Western Union, Danske Bank, AIB and Post Office Banking.  •Processed NTMA state saving investments and bonds in a professional manner •Diligently following social welfare protocol as regards to issuing payments •Adhered to An Post processes and guidelines i.e. data protection, AML, security •Issue of postal money orders and sterling drafts in an accurate mannerRetail •Up-selling An Post’s products and services on a daily basis •Provided accurate product information- having recently mystery shopped, and awarded 97% Show less

Collins Barracks Dublin

Working in the Dublin Excavations project.Responsible for the collation of artefacts within the Viking house levels in Dublin, in particular the Boulder clay level. As well as assisting with an ecofact project i.e.Searching the stratigraphic report and collating said soil contexts to particular features etc.

Carton House, Maynooth. Co. Kildare

Research excavation on the behalf of OPW (office of public works)-excavation-analysis of features-recording data-interpretations

Galway

Working as an Archaeological site assistant on a wetlands site. Responsible for excavating bronze age and medieval timber & hazel rod trackways. Duties included recording of features as well as documentation and analysis.

Thornton Hall Co. Meath

Excavation of Medieval site-excavation of archaeological features-photography and drawings of section faces-description of features and soil content-post excavation analysis and interpretations

Enniscorthy, Co. Wexford

Archaeologist on N11 by-pass. Excavation of several archaeological sites. Duties consisted of excavation of features, recording of features, documentation of data and possible interpretations for future publication

Dublin

I worked in Eircom’s incoming call centre, my duties included bill queries, sales, processingorders, laser payments, monitoring customer broadband usage, transferring credit,refunding customers for incorrect bill charges, selling Eircom phone packages,products and services. While maintaining excellent call handling and call waiting stats.Was offered the position of deputy team leader which I declined as I was leaving toreturn to college

Professional Certificate In Financial Crime Prevention (Level 9)

Professional Diploma In Compliance, Compliance

Professional Certificate In Compliance, Compliance

Professional Diploma In Financial Advice (Qfa)

Master'S Degree, Landscape Archaeology, 2.1

Bachelor Of Arts (Ba), Greek & Roman Civilization And Archaeology, 2.1

Activities and Societies: Archaeology society, UCD Men's Hockey Club

Education record