Mark Galvan Email & Phone Number

Dallas, TX, US

Leesburg, Virginia, US

We are passionate about accelerating the growth of your organization by empowering your team to Attract the Right High-Performing Talent in your industry - Anytime, Anywhere!Because the cost of hiring and keeping low performers is virtually immeasurable.But the BIGGEST loss is the value of Lost Opportunities because of the impact on Business Leaders who.

Grand Prairie, TX, US

STRATEGYIdentified competitive differentiators and operationalized service differentiation, e.g.,Talent Acquisition Strategy consulting integrated with service offeringsSolution-Agnostic Advisory Approach MARKETINGResponsible for the core revenue diversification strategy, e.g., Client Mix (Size, Geography, Industry) and Product Mix (Perm, RPO, Temp, C2C.

Mark was the key strategist influencing market positioning, branding, product differentiation and new business capture methodology for both commercial and public lines of service. Mark also functioned as the principal enterprise architect providing strategic direction and driving infrastructure improvements to enhance service capability, operational.

Dublin 2, IE

• Mark served in a key North American BPO service delivery leadership role to improve client service delivery consistency and build internal capability to improve the corporate value proposition to clients.Example.
• Identified $7M in revenue recapture opportunities by comparing actual service delivery to contracted scope
• Completed internal audit and SWOT analysis of leadership, operations, compliance and service delivery capability
• Architected transformation plan focused on organizational design and development addressing leadership, culture, performance and competitive capability
• Architected and implemented business process standards based on Lean methods and practices
• Managed the design and deployment of process controls to decrease costs and improve client satisfaction

San Antonio, Texas, US

• Director, Business Architect, Transformation & Integration, Enterprise Strategy & PlanningMark was responsible for the development and implementation of back office business process options and solutions and served as.
• Served as a key contributor on enterprise working groups to mature 1) third party information security requirements, 2) operational metrics and scorecards, 3) capacity planning methods, 4) off-shoring processes and 5).
• Played an advisory role in the development and deployment of: Capacity Modeling Tool Development; Backlog/WIP Inventory Methodology; Transformation Status Reporting and Transformation Analytics Methodology
• Directed the final 2010 operational assessment and options phase of the Investment Management Company (IMCO) back office operational re-engineering engagement.

Dublin 2, IE

• Served as an Operational Excellence champion within North American HR Outsourcing to improve outsourced operations for multiple clients including Accenture North America, Best Buy, Capital One Financial, GMAC.
• Drove $3.5M+ in cost reduction annually within North American outsourcing operations in payroll, benefits, employee relations, leave and absence management, mail operations, data processing, records management.
• Delivered operational excellence training for 300+ operations team members (process excellence principles and practices, "Good to Great", "The Goal", Applying the Theory of Constraints, Lean, Kaizen, 3M waste.
• Developed rollout model of organizational goals to be used as the basis of performance management and annual objective setting for all levels (hoshin kanri).
• Invented the Productivity and Utilization Tracking Tool and supervised the development of a SaaS version deployed to 4,200 team members in 11 countries (USPTO Patent ID 20100023385, Publication Number US8244565 B2).

Dublin 2, IE

• Example Achievements:
• Primary architect of an operations-focused approach to global to Client Data Privacy compliance
• Achieved a reduction of data privacy breach and ISO violation events in North America by 5,200% and produced significant measurable improvement in the U.K., Europe, India and North and South America
• Developed and implemented an error-proofing methodology (poke-yoke) to control the future risk of client data privacy breaches in all global HR outsourcing delivery locations
• Managed the rollout and implementation of the client data privacy control framework provided by the Global Data Privacy Team to all global HR BPO delivery teams
• Drove client-approved process changes eliminating 87.9% of personally identifiable information (PII) in outbound mail. Additional process changes reduced 27.7% of PII to other Federal agencies.

Richfield, Minnesota, US

• Maintained service delivery performance within SLAs on baseline delivery team of 60 on-shore and 30 off-shore (Bangalore) – including 11 on-shore exempt supervisors – during mobilization of 22 full-time roles off-shore.
• Drove off-shoring and work transition including RIF messaging and post-transition succession planning for supervisors resulting in annual cost reduction of $1M+.
• Delivered Lean process improvement training to 90 team members in Minneapolis and provided train-the-trainer training.
• Drove adoption and institutionalization of Operational Excellence (Lean Six Sigma) principles and practices within service delivery teams.

London, GB

• Collaborated with Accenture and client team to develop standard business process architecture to support standardized administrative processes integrated with PeopleSoft for the world’s largest financial risk.
• Key contributor to team building global process standards for service delivery in the US, UK and Canada.
• Consulted on process harmonization for business units in Netherlands, Germany, Australia and Central America.
• Architected and implemented business process standards based on Lean methods and practices.
• Managed the design and deployment of process controls to decrease costs and improve client satisfaction.

Arlington, Virginia, US

• Example Achievements:
• Lead process improvements to improve data quality and processing throughput in Data Operations Center (department with one Manager, four Team Leads and 50+ team members)
• Implemented "real-time" daily source inspections to eliminate payroll "no-pay" errors and achieved 100% error-free post-onboarding new hire data entry.
• Electronic personnel records implementation required a one-time charge of $550,000 spread over two years and eliminated $486,000 of records management labor expense annually – a cost reduction that was passed to the.
• Eliminating quality defects and increasing productivity by 300% which resulted in the elimination of 3 months of backlogged work in 2 weeks, a reduction of the total lead time from 90 days to 1 day and a reduction in.
• Increased productivity of Staffing Specialists reviewing resumes by standardizing procedures and training.

Business development and account management for RPO clients.Clients included: BAE, EDS, Digital Corporation, ITT Industries, Lockheed Martin, Northrop Grumman IT, McClendon Automation, Raytheon, SETA, Technology Advancement Group, The Orkand Corp., U.S. Dept. of Justice, NIMA