Mark Galvan Email and Phone Number
Empowering Organizations to Attract the Right Talent – Anytime, Anywhere at
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ProForce...Your Partner for Mission Critical Talent
Dallas, TX, US
Mark Galvan's Location
Dallas, Texas, United States, United States
Mark Galvan's Contact Details
Mark Galvan work email
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Mark Galvan personal email
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Mark Galvan phone numbers
About Mark Galvan
★ Executive Leader ★ Chief Innovator ★ Value Creator ★ Author ★ Speaker ★ Mark is a Managing Partner at ProForce where he is focused on disruptive talent acquisition strategies to provide competitive advantage to clients. Mark leverages insight and capability developed over more than two decades in talent management, outsourcing, consulting, lean six sigma, operational excellence, leadership and strategic planning to enable clients to differentiate in an increasingly candidate market and compete to win talent.KEY KNOWLEDGE DOMAINS──────────────────────────────────────Executive Leadership | Strategy and Planning | Innovation and Solution Design | Disruptive Models | Staffing & Recruiting | Building People | Business Process Re-engineering | Outsourcing | Performance Management | Lean Six Sigma | Service Delivery Model | Operational Maturity and Scalability | Change Management | Cost Reduction | Enterprise Architecture | Business Development | Training & SpeakingCURRENT & RECENT PROFESSIONAL MEMBERSHIPS / SPONSORSHIPS------------------------------------------------------------------------------------------------- ☛ DFW Minority Supplier Development Council (MSDC), Inclusive Supply Chain Working Group☛ Greater Irving - Las Colinas Chamber of Commerce☛ International Public Management Association for Human Resources (IPMA-HR)☛ Women’s Business Council - Southwest (WBEC)☛ U.S. Hispanic Chamber of Commerce (USHCC)☛ National Association of Professional Employer Organizations (NAPEO)☛ Texas Association of Mexican American Chambers of Commerce (TAMACC)☛ NMSDC GlobalLink Mexico Task Force, Secretary☛ Vistage
Mark Galvan's Current Company Details
Proforce...Your Partner For Mission Critical Talent
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Empowering Organizations to Attract the Right Talent – Anytime, Anywhere
Dallas, TX, US
- Website:
- proforceco.com
- Employees:
- 2
Mark Galvan Work Experience Details
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Proforce...Your Partner For Mission Critical TalentDallas, Tx, Us
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Managing PartnerProforce...Your Partner For Mission Critical Talent Apr 2018 - PresentLeesburg, Virginia, UsWe are passionate about accelerating the growth of your organization by empowering your team to Attract the Right High-Performing Talent in your industry - Anytime, Anywhere!Because the cost of hiring and keeping low performers is virtually immeasurable.But the BIGGEST loss is the value of Lost Opportunities because of the impact on Business Leaders who unavoidably experience PERSONAL impacts such as…Never having the time and capacity to achieve their full potentialNever being stress-free or have work-life balanceAlways resenting having to rescue, fix and rework other people’s workNever having the time to make higher-level contributionsNever being recognized for achievements because instead, time is spent firefightingCONTACT US TO DISCOVER HOW WE CAN ENHANCE YOUR ABILITY TO ATTRACT THE RIGHT HIGH PERFORMERS FOR YOUR ORGANIZATION.Online: http://proforceco.com/
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President, Argus Talent ServicesArgus It Services May 2017 - Apr 2018Grand Prairie, Tx, UsSTRATEGYIdentified competitive differentiators and operationalized service differentiation, e.g.,Talent Acquisition Strategy consulting integrated with service offeringsSolution-Agnostic Advisory Approach MARKETINGResponsible for the core revenue diversification strategy, e.g., Client Mix (Size, Geography, Industry) and Product Mix (Perm, RPO, Temp, C2C, Staffing, Out-Sourcing, Consulting)Managed marketing staff responsible for website updates, branded collateral, etc.Trained and developed staff for supplier registration, vendor profile management, etc.Delivered presentations as the primary corporate representative on talent acquisition strategyBUSINESS DEVELOPMENTCreated the sales proposal process for commercial proposals and competitive responses to RFPsCreated and managed process to register as a certified MBE, HUB and SBE supplier with nearly 100 buying entitiesResponsible for all on-going relationship development toward Large Entity Tier 1 Supplier approvalCultivated formal partnerships with multiple Tier 1 Partners for competitive staffing bids as a Tier 2 MBEDrove diversification of lead generation (Internal Sales, Partner Leads, Affiliate Leads, Client Cross-selling)OPERATIONS AND INFRASTRUCTUREResponsible for deployment of cloud-based service delivery model components and on-going improvementsNegotiated relationships with staffing support partners to create scalable service deliveryCultivated partnerships with independent recruiters for niche-specific requirementsServed as point of escalation over all resources responsible for sourcing and recruitingContributed as thought leader in the development of talent acquisition strategy with clientsFunctioned as the Integrator during the implementation of EOS, Entrepreneurial Operating System (Traction)Maintained strategic commitment to leverage off-shore labor arbitrage for all non-sensitive processingServed as key driver of lean operations and process documentation for scalable growth -
Chief StrategistPoe Hr Dec 2011 - May 2017Mark was the key strategist influencing market positioning, branding, product differentiation and new business capture methodology for both commercial and public lines of service. Mark also functioned as the principal enterprise architect providing strategic direction and driving infrastructure improvements to enhance service capability, operational scalability, data security, operational redundancy, continuity of operations, process maturity and operational excellence.
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Accenture Senior Manager, North America Hr / Payroll / Benefits Business Process Outsourcing LeadAccenture Mar 2011 - Dec 2011Dublin 2, IeMark served in a key North American BPO service delivery leadership role to improve client service delivery consistency and build internal capability to improve the corporate value proposition to clients.Example Achievements:● Identified $7M in revenue recapture opportunities by comparing actual service delivery to contracted scope● Completed internal audit and SWOT analysis of leadership, operations, compliance and service delivery capability● Architected transformation plan focused on organizational design and development addressing leadership, culture, performance and competitive capability● Architected and implemented business process standards based on Lean methods and practices● Managed the design and deployment of process controls to decrease costs and improve client satisfaction -
Director, Business ArchitectUsaa Apr 2010 - Mar 2011San Antonio, Texas, UsDirector, Business Architect, Transformation & Integration, Enterprise Strategy & PlanningMark was responsible for the development and implementation of back office business process options and solutions and served as an advisor on risks and controls and on- and off-shore sourcing. Mark's exposure to best practices in a variety of industries, enterprise processes and operations management was critical in driving the standardization of USAA’s internal consultancy framework designed to serve and support all internal lines of business.Mark played a key role supervising the development and documentation of a distinct and unique internal consulting capability leveraging expertise from USAA strategic suppliers and the business to create engagement teams to analyze and understand impediments to growth, and then create options to overcome them.Example Achievements:● Served as a key contributor on enterprise working groups to mature 1) third party information security requirements, 2) operational metrics and scorecards, 3) capacity planning methods, 4) off-shoring processes and 5) operational transformation.● Played an advisory role in the development and deployment of: Capacity Modeling Tool Development; Backlog/WIP Inventory Methodology; Transformation Status Reporting and Transformation Analytics Methodology● Directed the final 2010 operational assessment and options phase of the Investment Management Company (IMCO) back office operational re-engineering engagement. -
Accenture Manager, Operations / Lean Six Sigma / Business Process OutsourcingAccenture Jan 2009 - Apr 2010Dublin 2, IeServed as an Operational Excellence champion within North American HR Outsourcing to improve outsourced operations for multiple clients including Accenture North America, Best Buy, Capital One Financial, GMAC Financial, Kimberly Clark, Levi Strauss and NewPage Corp.Example Achievements:● Drove $3.5M+ in cost reduction annually within North American outsourcing operations in payroll, benefits, employee relations, leave and absence management, mail operations, data processing, records management, staffing and recruiting and electronic document management.● Delivered operational excellence training for 300+ operations team members (process excellence principles and practices, "Good to Great", "The Goal", Applying the Theory of Constraints, Lean, Kaizen, 3M waste elimination).● Developed rollout model of organizational goals to be used as the basis of performance management and annual objective setting for all levels (hoshin kanri).● Invented the Productivity and Utilization Tracking Tool and supervised the development of a SaaS version deployed to 4,200 team members in 11 countries (USPTO Patent ID 20100023385, Publication Number US8244565 B2).
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Accenture Manager, Hr Bpo Global Client Data Privacy Risk EliminationAccenture Jul 2008 - Jan 2009Dublin 2, IeExample Achievements:● Primary architect of an operations-focused approach to global to Client Data Privacy compliance● Achieved a reduction of data privacy breach and ISO violation events in North America by 5,200% and produced significant measurable improvement in the U.K., Europe, India and North and South America● Developed and implemented an error-proofing methodology (poke-yoke) to control the future risk of client data privacy breaches in all global HR outsourcing delivery locations● Managed the rollout and implementation of the client data privacy control framework provided by the Global Data Privacy Team to all global HR BPO delivery teams● Drove client-approved process changes eliminating 87.9% of personally identifiable information (PII) in outbound mail. Additional process changes reduced 27.7% of PII to other Federal agencies.
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Accenture Manager, Hr / Payroll / Benefits Service Delivery OperationsBest Buy Mar 2009 - Dec 2009Richfield, Minnesota, UsMaintained service delivery performance within SLAs on baseline delivery team of 60 on-shore and 30 off-shore (Bangalore) – including 11 on-shore exempt supervisors – during mobilization of 22 full-time roles off-shore to Bangalore, India.Example Achievements:● Drove off-shoring and work transition including RIF messaging and post-transition succession planning for supervisors resulting in annual cost reduction of $1M+.● Delivered Lean process improvement training to 90 team members in Minneapolis and provided train-the-trainer training.● Drove adoption and institutionalization of Operational Excellence (Lean Six Sigma) principles and practices within service delivery teams. -
Accenture Manager, Hr Bpo Service Delivery Capability And MobilizationAon Hewitt Jan 2009 - May 2009London, GbCollaborated with Accenture and client team to develop standard business process architecture to support standardized administrative processes integrated with PeopleSoft for the world’s largest financial risk management firm during a significant off-shoring transition.Example Achievements:● Key contributor to team building global process standards for service delivery in the US, UK and Canada.● Consulted on process harmonization for business units in Netherlands, Germany, Australia and Central America.● Architected and implemented business process standards based on Lean methods and practices.● Managed the design and deployment of process controls to decrease costs and improve client satisfaction. -
Accenture Consultant, Payroll / Hr / Personnel Records Operations / Quality Process ImprovementTransportation Security Administration Jul 2002 - Jul 2008Arlington, Virginia, UsExample Achievements:● Lead process improvements to improve data quality and processing throughput in Data Operations Center (department with one Manager, four Team Leads and 50+ team members) ● Implemented "real-time" daily source inspections to eliminate payroll "no-pay" errors and achieved 100% error-free post-onboarding new hire data entry.● Electronic personnel records implementation required a one-time charge of $550,000 spread over two years and eliminated $486,000 of records management labor expense annually – a cost reduction that was passed to the client.● Eliminating quality defects and increasing productivity by 300% which resulted in the elimination of 3 months of backlogged work in 2 weeks, a reduction of the total lead time from 90 days to 1 day and a reduction in total labor costs by the reduction of both processing roles and the elimination of a supervisor role.● Increased productivity of Staffing Specialists reviewing resumes by standardizing procedures and training. -
Manager, Sourcing And Recruiting Consulting / RpoQuantum Communications, Inc. Nov 2000 - Jan 2002Business development and account management for RPO clients.Clients included: BAE, EDS, Digital Corporation, ITT Industries, Lockheed Martin, Northrop Grumman IT, McClendon Automation, Raytheon, SETA, Technology Advancement Group, The Orkand Corp., U.S. Dept. of Justice, NIMA
Mark Galvan Skills
Strategy
Business Process Improvement
Leadership
Change Management
Process Improvement
Outsourcing
Management Consulting
Program Management
Talent Management
Business Process
Training
Start Ups
Performance Management
Operations Management
Recruiting
Six Sigma
Consulting
Team Leadership
Staffing Services
Executive Coaching
Strategic Consulting
Lean Startup
Lean Operations
Crowdsourcing
Employer Branding
Mark Galvan Education Details
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California State University San Marcos
Frequently Asked Questions about Mark Galvan
What company does Mark Galvan work for?
Mark Galvan works for Proforce...your Partner For Mission Critical Talent
What is Mark Galvan's role at the current company?
Mark Galvan's current role is Empowering Organizations to Attract the Right Talent – Anytime, Anywhere.
What is Mark Galvan's email address?
Mark Galvan's email address is ma****@****msn.com
What is Mark Galvan's direct phone number?
Mark Galvan's direct phone number is +170380*****
What schools did Mark Galvan attend?
Mark Galvan attended California State University San Marcos.
What are some of Mark Galvan's interests?
Mark Galvan has interest in Human Rights, Economic Empowerment, Poverty Alleviation.
What skills is Mark Galvan known for?
Mark Galvan has skills like Strategy, Business Process Improvement, Leadership, Change Management, Process Improvement, Outsourcing, Management Consulting, Program Management, Talent Management, Business Process, Training, Start Ups.
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