Mark Gan Email & Phone Number

Singapore, Singapore

• Manages the day-to-day relationship with the Retail Service Provider including performance and productivity review and audit, SLA and metric reporting, compliance and escalations.
• Be the primary liaison on daily communication between Tapestry stakeholders and Retail Service Provider regarding application changes, service delivery changes, incidents, problems, recovery effort and.
• Ensure transition from project to operation support are documented and knowledge… Show more
• Ensure transition from project to operation support are documented and knowledge transfers are conducted to ensure supportability by Retail Service Provider
• Monitor, track and manage Information Security and Compliance related to Retail Stores technology services (eg: Patch Management, Vulnerability Management)
• Review Retail Service Providers support processes and tools, and ensure they are followed and continually improved to increase efficiency and effectiveness.

Singapore

• Managed the Global IT packaging team including operational functionality, performance and compliance.Managed the external Capacity Service Management vendor including SLA, budgets up to over $1 million USD in 2016 and.
• Restructured the Belgium team to… Show more Managed the Global IT packaging team including operational functionality, performance and compliance.Managed the external Capacity Service Management vendor including SLA.
• Restructured the Belgium team to transit to external India vendor in 2014, then again built a new team in Malaysia in 2016, and transition to external service provider in 2021, without any prior technical knowledge and.
• Devised a detailed resources allocation and budget spend spreadsheet which is well received by Finance, other IT leads and management for auditing and reviewing spends, allocation and planning.
• Successfully trained new IT users in the creation of a new IT shared service center in Kuala Lumpur. All new IT staffs were able to use the IT tools and processes for the new center. Subsequently trained the next batch.
• Created new playbook for the new service providers, crafted new automated reports for SLA reporting Show less

Singapore

• A newly created role to implement new application strategy and release management, governing global applications end to end lifecycles.Secondary role as the Deputy Business Process Owner for Problem Management.
• Awarded monetary recognition award for exceeding expectation in performance review (2nd time)
• Tasked with the Windows 7 upgrade project… Show more A newly created role to implement new application strategy and release management, governing global applications end to end lifecycles.Secondary role as the Deputy.
• Tasked with the Windows 7 upgrade project during the final phase to rescue the project which is in high risk of failing. Successfully completed the project on scheduled by being empowered by the management to drive all.
• Devised an ITIL compliance Problem Management process for the organisation and trained all IT personnels to follow the process
• Implemented the SAP HANA Cloud Solution project for the organisation without any prior SAP knowledge. Implemented an upgraded Manufacturing IT solution for the organisation Show less

Singapore

• Managed the APAC IT Asset Management team including both Software and Hardware asset management. Hired and trained the team of 2 analysts in Singapore and China, and responsible for their welfare and performance. Key.
• Awarded monetary recognition award for exceeding expectation in performance review
• Was responsible for APAC cost centers which includes budgets in over $500k USD in Personnel Cost and over USD$250k in Software Assets for year 2011. Oversee spending… Show more Managed the APAC IT Asset Management team.
• Was responsible for APAC cost centers which includes budgets in over $500k USD in Personnel Cost and over USD$250k in Software Assets for year 2011. Oversee spending of almost $1 million USD in Software Assets in 2011.
• Was responsible for hiring and training of new IT Asset team for EMEA (A team lead and an analyst)
• Successfully implemented Disaster Recovery Plan for APAC region in accordance with audits, and successfully set up recovery libraries in Singapore and China.

Singapore

• Pioneer the APAC IT Asset Management in APAC for both Software and Hardware asset management with the initial strategy to study and implement IT Asset disciplines for APAC in accordance to the global processes and.
• Participated in the implementation for the upgrade of Asset Manager tools.
• Consolidated IT inventory and purchasing for the whole APAC regions by getting supports from local sites and businesses.
• Successfully implemented… Show more Pioneer the APAC IT Asset Management in APAC for both Software and Hardware asset management with the initial strategy to study and implement IT Asset disciplines for APAC in.
• Successfully implemented hardware asset tagging across in APAC
• Audited high risk sites and devised solution and actions for risks identified Show less

May 2004 – April 2007 Assistant System Support EngineerApril 2007 – Sept 2007 System Support Engineer Responsibilities: Provides Systems Administration and supportVendors ManagementInventory Management of IT assetsProcurement and Disposal of IT assetsProvide events setup and supportStaffs induction and supportCollaboration with external institutes and.

Responsibilities: Provides Level 1 and Level 2 supports at clients siteTechnical consultant for Proof of ConceptsMaintenance of clients site systemsSetup and Installation for new clients- List of clients include NTUC Income, PSB Corporation, Far East Flora and Town Council