Mark Reddington-Gauld Email & Phone Number

Botley, GB

Southampton, England, United Kingdom

Managing a number of reward plans across British Gas for 4000 people within an FCA regulated environment to strict budgetary constraints.Providing in depth data and analysis for operational improvements to maximise return on investment.Adhering to financial and commercial obligations ensuring that it aligns and drives a customer obsession agenda with the.

Various

Responsibility for maximising the value generated across customer services through use of reward and incentives; facilitating design, delivery, tracking and evaluation of incentives.Delivering growth targets whilst working within incentive budgets.Interface with commercial functions to influence value levers, ensuring they reflect strategic.

Staines-upon-Thames, England, United Kingdom

Supported in the development, delivery and ongoing management of the homeowners product portfolio, focused on customers needs which differentiated British Gas from other competitors, whilst aligning with the business strategy and delivering true commercial value.Set up and delivered Customer Feedback sessions with members of the public to gain insight into.

Southampton, United Kingdom

Responsible for managing 3 sites in all areas of sales performance in Southampton, Cardiff and South Africa, approx 1500 FTEResponsible for National sales incentives across 6 sites in British Gas Residential generating additional value activity in excess of £1,000,000 per year with a budget in excess of £350,000.All aspects of sales quality and compliance.

Southampton, England, United Kingdom

Responsible for the Southampton site sales operation including sales compliance, sales quality, increasing volume/conversion and increasing value. Responsible for a team of 12 high performing advocates, including specialised sales coaches who trained the operational managers to improve sales performance within their team. A qualified coach myself.

Responsible for the day to day management of up to 15 advisors to motivate and develop their skills to the best of their ability and deliver outstanding customer service, including intra day management of behaviours to ensure a top performing team

A variety of different roles including debt collection, training, resourcing, MI collation, Credit purchasing, answering phone calls and team leader.

Education record

A levels in Maths and Business Studies

Education record

GCSE grades A-C in maths, English, business studies, IT, science