I have a strong track record of responding to moderation complaints and am regularly able to process over 500 in an hour at peak times; with a successful 97% resolution and accuracy rate in line with client standards and satisfaction. I manage social media accounts across various platforms, including YouTube, X, Facebook, and instagram; and am proficient in identifying relevant disinformation on these platforms. I work with clients such as BBC News and BBC Studios to deliver effective community moderation and support on sensitive news topics such as the conflict in Israel/Palestine, the Russian invasion of Ukraine, and global elections. I ensure that all content posted complies with relevant legal guidelines and enhance user experience to create healthy online communities. I have a strong understanding of user safety in online spaces alerting relevant authorities to any user safeguarding issues within 5 minutes of becoming aware of them, and I have not missed a potential safety issue in 3 years of full time content moderation.

High profile projects included delivering Croydon Council's borough wide survey of resident satisfaction with council services; and leading focus group discussions on community recover for Kensington & Chelsea Council following the Grenfell Tower disaster.I engaged directly with the public in both door-to-door surveying and in focus groups. I displayed professionalism in respecting confidentiality of public responses to data collection, and was praised by respondents for my interpersonal skills and ability to show empathy in response to their concerns.

I oversaw markdown and sales figures for over 20 departments, developing strong organizational and attention to detail skills. I was responsible for developing and executing a new faster system of recording markdown figures, resulting in reports being delivered much faster on a week-by-week basis. Additionally, I proved myself to be a team-player in assisting colleagues with enquiries regarding store figures and assisted in completing tasks beyond my brief.

I assisted in getting 90% of students into their chosen choice of grammar school for that year by providing specific tailored instruction in English reading and writing. I proved myself to be a adaptable and flexible communicator, adapting myself to the needs of every student individually.