Mark Burke Email & Phone Number

Langford, British Columbia, Canada

Winnipeg, Canada Area

Provided customers with high-level technical information, design and implementation guidance, and a comprehensive architectural perspective across Cisco software and services, defining tailored solutions to drive strong sales results and customer retention.· Assessed business and technical requirements to map and demonstrate how Cisco products and architectures could meet them.· Evaluated organizations’ support and training requirements and readiness to implement and operationalize new architectures.· Worked with specialists to present deep technical reviews and architect complex solutions on advanced technology (e.g. DC rebuilds for networking, compute, and virtualization, network design for education environments, and service provider grade networks).· Served as a post-sales liaison for client escalations, working with Technical Assistance Center to troubleshoot and resolve issues.· Remained abreast of the latest trends and best practices within vertical specializations to address unique customer needs. > Collaborated with customer network architect to redesign a complex, province wide multi-service network for MPLS; reduced the number of managed devices, enabled fault tolerant encapsulation of power relay and SONET traffic, and improved resiliency.> Provided architectural design and integrated solutions to facilitate digitization of K-12 environments across western Canada, including integration of wired/wireless network access, collaboration for voice & video, BYOD/BYOT, and data and network security.

Led and inspired 7 direct reports to manage the network architecture and operations, DC, and helpdesk. · Analyzed stakeholder needs to architect, present, and implement IT infrastructure solutions supporting strategic business goals.· Oversaw all IT strategic projects and managed operations budget for network, DC infrastructure, and management software.· Participated in gathering stakeholder requirements for corporate projects, internal initiatives, and IT policies and procedures.· Selected, trained, and coordinated staff, providing ongoing guidance and evaluating their performance to improve their skills.· Defined ITIL Service Management policies and procedures and supported network, storage, virtualization, and backup platforms.· Implemented a VMware environment upgrade and integrated with NetApp to solidify Wellington’s IT virtualization strategy.> After inheriting antiquated DC compute/backup infrastructure, implemented new backup solution, upgraded storage infrastructure to improve DC capacity and resilience, and expanded virtualization platform to increase efficiency and support business continuity. > Implemented new storage infrastructure using NetApp Fast 3140 to optimize storage investment and drive solid, long-term ROI.> Reduced costs by centralizing/streamlining business processes via a new backup, mail archiving solution using Commvault Simpana 9.

Led the delivery of IT services and collaborated with the executive team to develop and execute the school district technology plan. · Provided strategic direction to the IT staff in managing the technology service portfolio including network, 2 DCs, desktops and laptops, student information system, corporate and educational software, telecommunications, and paging systems.· Planned and managed all technology projects and defined the process to prioritize and implement new technology services.· Directed and developed department staff and created and managed IT budgets and department administrative policies. · Worked with stakeholders such as business services directors, principals, technology specialists, contractors, and manufacturers.· Developed change management and configuration management system and managed incidents and service level agreements.· Designed and installed a Lightweight Cisco Wireless infrastructure which enhanced student access to technology district wide.> Created and presented business cases to obtain additional employees, optimized helpdesk ticket management, managed staff through DC and workstation refresh cycles, centralized services, and created a multi-service network, increasing IT infrastructure cost-effectiveness while improving its credibility within the organization by better delivering on instructional goals.

Functioned as a Senior Internetworking Specialist servicing both local and national clients. Specialized in the design, implementation, and support of network infrastructure including routing, switching, wireless, and IP Communications.Key Responsibilities:Functioned as both a pre-sales engineer, and post-sales installer for computer infrastructure opportunities. Responsible for the architecture and design of enterprise network solutions utilizing products from a variety of leading manufactures including: Cisco Systems, Hewlett Packard and 3ComOversaw and coordinated training for networking specialist to ensure compliancy with manufacture partner requirementsAssisted in sales processes including regional sales forecast managementKey Projects:Planned, Designed, and Implemented Cisco based Unified Communications solution for school district in Northern Alberta. Solution included Cisco CallManager 4.2, Cisco Unity Connection, IOS Gateways, and Cisco IP Phones. Solution featured 14 sites with custom auto attendant requirements per site, SRST and consolidated PSTN access through dual-PRI connectivity. Coordinated all activities for design, configuration, implementation and training. End result was a successful system replacement and cutover to IP based voice communications within project objectives.

Winnipeg, Canada Area

Systems Integration Specialist (1998-2002)• Responsibilities included design, implementation, and troubleshooting of LAN and WAN architecture, server configuration, and workstation deployment. Provided immediate response and resolution for server and network problems for customers. Offered consulting during the presales process to provide technology design and product recommendations.Customer Service Representative (1997-1998)• Responsibilities included providing dispatch hardware support for contract and non-contract clients. Collaborated in a team environment in order to provide an optimal level of customer service for GE clients. Also responsible for providing hardware and software support in Networking environments.

Ba, Social Sciences

High School