National Channel Sales Manager
Baltimore, Md
txtmeQuick is a provider of quick and convenient interaction between mobile customers and a business landline phone number. The patented technology enabled existing phone numbers, such as VoIP, landline, POTS, Vanity or Toll Free numbers to become text message capable through a SaaS interface. Service offerings had significant impact on operational efficiencies and and sales revenues while enhancing and expanding the customer engagement experience. ROI was doubled when integration with client software systems was available, such as CRM, CMS, ERP and IVR platforms. This SaaS service also leveraged Artificial Intelligence to manage the mundane and repetitive burdens on customer service. Timely manual response to inbound text messages is a primary benefit, but identifying the right combination of manual versus automated response drove the greatest value.Messaging is THE discreet, simple, quick and convenient means of communication. This is what makes txtmeQuick so appealing to Customer Service personnel as well as their customers. New applications are uncovered everyday, but this single solution benefitted all of the following industies: Non-Profit, Retail, Call Centers, Transportation, Hospitality, Media, Higher Education, Financial, Insurance, Automotive, Digital Marketing & Rewards Programs.