Mark Crisp Email & Phone Number

United Kingdom

United Kingdom

London, England, United Kingdom

I joined KCL as a transformation consultant to assist with building a delivery task force and a Transformation PMO to stabilise and improve project delivery capability, with the end goal of improving the Staff, Academic and Student experience. Achievements: Led a delivery team comprised of business analysts, change managers, communication team and professional services staff to deliver improvements and efficiencies within the student records management process for the Nursing… Show more I joined KCL as a transformation consultant to assist with building a delivery task force and a Transformation PMO to stabilise and improve project delivery capability, with the end goal of improving the Staff, Academic and Student experience. Achievements: Led a delivery team comprised of business analysts, change managers, communication team and professional services staff to deliver improvements and efficiencies within the student records management process for the Nursing, Midwifery and Pallative care faculty.Worked closely with the Universities data quality and assurance teams to ensure the accuracy of student records within SITS/E-vision, and compliance with HESA reporting requirements reducing the risk of any penalties or impacts to HESA funding for the faculty. Responsible for creating business cases, budget forecasts, resource forecasts and associated benefits management plans. Ensuring that measurable benefits and KPI’s were agreed with the programme board, securing buy in and identifying key stakeholders to champion the project.Mentored PMO team members to develop a Programme governance framework to include: reporting, stakeholder communications plans, change management strategy, development of project schedules including critical path analysis, resource forecasting, implementation of tooling to produce gantt charts, kanban boards, Project initiation documents, Cost/benefit templates and pay off matrices. Identified and managed key dependencies with other projects to minimize any resource capacity issues and to ensure that key milestones were met. managing escalations where appropriate to include and funding. Contributed to continuous improvement initiatives within the Transformation Office drawing upon my extensive Project management experience and background within Higher Education. Show less

Lowestoft, England, United Kingdom

Led a major collaborative transformation programme with a partner NHS trust to standardise Musculoskeletal services across Norfolk & Waveney region.Achievements :Enabled significant benefits to patient care and delivered cost savings and efficiencies for MSK services.Managed vendors to deliver and standardise MSK website in collaboration with partner NHS trust.Oversaw development of digital application to allow patients to self manage their condition and… Show more Led a major collaborative transformation programme with a partner NHS trust to standardise Musculoskeletal services across Norfolk & Waveney region.Achievements :Enabled significant benefits to patient care and delivered cost savings and efficiencies for MSK services.Managed vendors to deliver and standardise MSK website in collaboration with partner NHS trust.Oversaw development of digital application to allow patients to self manage their condition and identifying revenue generation opportunities for resale of application to other NHS organisations.Responsibility for creating business cases and associated benefits management plan, ensuring measurable benefits were agreed with leadership. Show less

Northampton, England, United Kingdom

I joined UoN on 9 month contract to work on a Student records system migration from QLS to SITS. The contract was terminated early due to leadership team deciding to reduce headcount across programme due to funding issues.Achievements :Completed impact assessment based on a projected delayed delivery of SITS. This included working with stakeholders across University to document any expected impacts and identify mitigating actions to provide recommendations to board.Led… Show more I joined UoN on 9 month contract to work on a Student records system migration from QLS to SITS. The contract was terminated early due to leadership team deciding to reduce headcount across programme due to funding issues.Achievements :Completed impact assessment based on a projected delayed delivery of SITS. This included working with stakeholders across University to document any expected impacts and identify mitigating actions to provide recommendations to board.Led workshops with UoN finance team to scope requirements and translate these into work packages to be progressed by SITS development team.Completed delivery plans based on 3 prospective delivery dates, identifying critical path, dependencies and highlighting risks and benefits to each approach. Show less

Cambridge, England, United Kingdom

I joined UoC as an interim PM to deliver a critical project to Migrate the medical schools on-premise MS exchange service (approx. 3000 users) to a new Exchange Online Platform.Achievements :Managed relationship with service provider & product vendor to ensure that delivery plan would meet Exchange on-premise end of life date and that Migration product would fit schools requirements.Facilitated internal workshops with BAU support teams to ensure that resources were stood… Show more I joined UoC as an interim PM to deliver a critical project to Migrate the medical schools on-premise MS exchange service (approx. 3000 users) to a new Exchange Online Platform.Achievements :Managed relationship with service provider & product vendor to ensure that delivery plan would meet Exchange on-premise end of life date and that Migration product would fit schools requirements.Facilitated internal workshops with BAU support teams to ensure that resources were stood up to support customers during migration and ensure disruption was kept to minimum. Show less

Leeds, England, United Kingdom

I joined UoL to deliver a major technology refresh programme with budget of £11 Million to refresh 20,000 Windows 10 devices and to migrate key applications whilst minimising any disruption to students and faculties.Achievements :Ensured successful engagement (via comprehensive communications plan) to gain support of Faculty business relationship managers and senior stakeholders enabling successful outcomes and benefits realisation to University.Managed relationship with… Show more I joined UoL to deliver a major technology refresh programme with budget of £11 Million to refresh 20,000 Windows 10 devices and to migrate key applications whilst minimising any disruption to students and faculties.Achievements :Ensured successful engagement (via comprehensive communications plan) to gain support of Faculty business relationship managers and senior stakeholders enabling successful outcomes and benefits realisation to University.Managed relationship with IT vendor, developed statement of work ensuring strict but efficient governance frameworks were in place and Budget, Risks and issues were successfully managed.Provided accurate and timely reporting to Business Sponsor & key stakeholders ensuring that progress updates and escalation of issues were communicated in real time to maintain confidence with leadership. Show less

Nottingham, England, United Kingdom

I joined the tech transformation portfolio to deliver a major programme of works to refresh IT estate and enable both cost savings via efficiency and a 1st class user experience.Achievements :Managed vendor relationship with DXC to ensure that 3000 new windows 10 devices were successfully deployed to users.Worked closely with sponsors and business owners to ensure that all projects aligned to SCCL's goals of sustainability, efficiency and resilienceDeveloped… Show more I joined the tech transformation portfolio to deliver a major programme of works to refresh IT estate and enable both cost savings via efficiency and a 1st class user experience.Achievements :Managed vendor relationship with DXC to ensure that 3000 new windows 10 devices were successfully deployed to users.Worked closely with sponsors and business owners to ensure that all projects aligned to SCCL's goals of sustainability, efficiency and resilienceDeveloped clear business cases for change, setting out desired outcomes, benefits and KPI's and ensured these were successfully communicated to stakeholders to enable successful decision making.Delivered cost savings by ensuring value for money was provided by vendors and savings were made on subscriptions and end user device procurements. Show less

United Kingdom

Working on behalf of Maxica Consulting I was brought in to provide project management as a service (PMaas) to the UEA to support and enable strategic objectives.Achievements :Led team of software developers to provide enhancements requested by students and staff to University's core business applications thereby improving Student and Staff experience.Oversaw deployment of resilient 300+ user call centre solution compromising of desktops, softphone clients and back up… Show more Working on behalf of Maxica Consulting I was brought in to provide project management as a service (PMaas) to the UEA to support and enable strategic objectives.Achievements :Led team of software developers to provide enhancements requested by students and staff to University's core business applications thereby improving Student and Staff experience.Oversaw deployment of resilient 300+ user call centre solution compromising of desktops, softphone clients and back up hard phones for business continuity and disaster recovery, ensuring that A Level clearing programme was successful.Created and resourced operational support plans for Universities mission critical clearing and start of year events, ensuring success via implementing improvements and enhancements based on lessons learned from previous years. Show less

Gorleston, England, United Kingdom

I joined this NHS trust during the height of the Covid pandemic to provide project management expertise and rapidly deploy Windows 10, MS365 and sharepoint as part of a rapid response to enable remote working for NHS staff.Achievements :Successfully Managed Procurement and Deployment of new Desktop & laptop hardware to approximately 2500 users within very tight timescales.Worked closely with NHS digital to ensure that O365 subscriptions met business requirements and… Show more I joined this NHS trust during the height of the Covid pandemic to provide project management expertise and rapidly deploy Windows 10, MS365 and sharepoint as part of a rapid response to enable remote working for NHS staff.Achievements :Successfully Managed Procurement and Deployment of new Desktop & laptop hardware to approximately 2500 users within very tight timescales.Worked closely with NHS digital to ensure that O365 subscriptions met business requirements and enabled cost savings where possible.Facilitated office relocations to provide hot desking locations & collaborative working space to enable social distancing and shielding for users.Played a key role on the workplace & well-being programme board to ensure that clinicians and administrative staff were supported during the Covid crisis and subsequent transition to remote working. Show less

Nottingham, England, United Kingdom

I joined a major programme of works as part of Microsoft delivery team to migrate business applications for client Wallgreen boots alliance from on premise to Azure cloud.Achievements : Led team of Business analysts to identify all deliverables required to facilitate realisation of desired business outcomes and realise cost savings of migrating to cloud.Ensured that all reporting artefacts produced by project managers (detailed plans & RAID's) were delivered and managed… Show more I joined a major programme of works as part of Microsoft delivery team to migrate business applications for client Wallgreen boots alliance from on premise to Azure cloud.Achievements : Led team of Business analysts to identify all deliverables required to facilitate realisation of desired business outcomes and realise cost savings of migrating to cloud.Ensured that all reporting artefacts produced by project managers (detailed plans & RAID's) were delivered and managed to required level of quality.Acted as single point of contact for exec business sponsor/business lead for all transition related items in their defined programme areas. Show less

Luton, England, United Kingdom

I was assigned to one of DXC's defence clients (Leonardo Aerospace) to work on their Cyber security Programme.Achievements :Completed the refresh of network infrastructure thereby addressing specific areas of security concerns raised by the clients. Technologies delivered included : firewalls, load balancers, core switches & routersDelivered MFA (Multi-factor authentication) capability to 3500+ users across multiple sites in order to meet DFARS security… Show more I was assigned to one of DXC's defence clients (Leonardo Aerospace) to work on their Cyber security Programme.Achievements :Completed the refresh of network infrastructure thereby addressing specific areas of security concerns raised by the clients. Technologies delivered included : firewalls, load balancers, core switches & routersDelivered MFA (Multi-factor authentication) capability to 3500+ users across multiple sites in order to meet DFARS security compliance.Prepared proposals, oversaw design work, lead workshops, managed procurement activities thereby ensuring smooth transition into BAU support for both Cyber Security projects. Show less

London, England, United Kingdom

following on from a successful role as a mainframe project manager on IBM's Williams & Glynn account I was promoted to a Programme management position to support the host service integration process for the creation of the new challenger bank.Achievements :Successfully scoped and defined a complex Programme delivery plan enabling delivery of the strategic host Infrastructure for the new bank managing 9 direct PM reports & multiple PMO resources.Proactively monitored… Show more following on from a successful role as a mainframe project manager on IBM's Williams & Glynn account I was promoted to a Programme management position to support the host service integration process for the creation of the new challenger bank.Achievements :Successfully scoped and defined a complex Programme delivery plan enabling delivery of the strategic host Infrastructure for the new bank managing 9 direct PM reports & multiple PMO resources.Proactively monitored and identified any key risks & issues that were likely to cause an impact to the Programme and took ownership to either mitigate or progress through to resolution ensuring that contractual obligations for delivery were met.Ensured adequate resourcing was in place including identifying support requirements and knowledge enablement activities making sure Infrastructure support was in place for handover. Show less

London, England, United Kingdom

I joined IBM to work on what was the largest banking programme in Europe at the time. Royal Bank of Scotland were undertaking a huge programme of works to stand up their challenger banking brand 'Williams and Glynn'. My role was as a mainframe project manager.Achievements :Led a team of engineers on a OPS/MVS to SA Conversion Project to convert RBS Legacy Mainframe Automation over to the new W&G Infrastructure.Worked closely with Client testing teams to provide defect… Show more I joined IBM to work on what was the largest banking programme in Europe at the time. Royal Bank of Scotland were undertaking a huge programme of works to stand up their challenger banking brand 'Williams and Glynn'. My role was as a mainframe project manager.Achievements :Led a team of engineers on a OPS/MVS to SA Conversion Project to convert RBS Legacy Mainframe Automation over to the new W&G Infrastructure.Worked closely with Client testing teams to provide defect management and ensure that dependencies on Automation functionality were delivered on time in order to meet Business Milestones. Show less

Milton Keynes, England, United Kingdom

Led an enterprise level Office 365 & exchange mailbox migration for approximately 3000 users to include all workstream planning, documentation and end user training.Led a work place refresh Programme to include deploying new laptop builds, Windows 7 roll-out & packaged end user applications for approximately 3000 users to include all work stream planning, documentation and end user training.Worked closely with 3rd party suppliers to replace end of service life hardware with… Show more Led an enterprise level Office 365 & exchange mailbox migration for approximately 3000 users to include all workstream planning, documentation and end user training.Led a work place refresh Programme to include deploying new laptop builds, Windows 7 roll-out & packaged end user applications for approximately 3000 users to include all work stream planning, documentation and end user training.Worked closely with 3rd party suppliers to replace end of service life hardware with Virtualized Solutions into EMEA mega Data Centres.Led Projects to deliver firewall upgrades, Telco Circuit installations and next generation Wireless networks for customer sites globally. Show less

Norwich, England, United Kingdom

I joined Hewlett Packard Enterprise as a Project Manager delivering IT initiatives for their end Client AvivaAchievements :Led and delivered multiple client facing IT Infrastructure projects on Aviva account focusing on E-Commerce, Midrange and Data Centre's with contract values of up to £2 Million.Project managed installation and subsequent migration to a new Data Centre LAN achieving more cost efficient and robust infrastructure for Aviva business… Show more I joined Hewlett Packard Enterprise as a Project Manager delivering IT initiatives for their end Client AvivaAchievements :Led and delivered multiple client facing IT Infrastructure projects on Aviva account focusing on E-Commerce, Midrange and Data Centre's with contract values of up to £2 Million.Project managed installation and subsequent migration to a new Data Centre LAN achieving more cost efficient and robust infrastructure for Aviva business systems.Successfully completed project to deliver dedicated Internal Portal solution to consolidate numerous legacy systems thereby increasing operating efficiency of Aviva's call Centre.Project Managed Consolidation & Migration of Citrix applications from Cap Gemini DC to HPE DC. Show less

Norwich, England, United Kingdom

Supported the Programme Manager in delivering a Major Program of works to refit and refurbish two Data Centres with a TCV of £12 Million.Managed Vendors to ensure that deliverables met functional requirements and milestone dates were met.Reviewed Contractor Risk assessments and Method Statements and ensured that these were adhered to or amended as necessary to meet mandatory Health and Safety Criteria.Participated in tender response interviews to assess potential Vendors… Show more Supported the Programme Manager in delivering a Major Program of works to refit and refurbish two Data Centres with a TCV of £12 Million.Managed Vendors to ensure that deliverables met functional requirements and milestone dates were met.Reviewed Contractor Risk assessments and Method Statements and ensured that these were adhered to or amended as necessary to meet mandatory Health and Safety Criteria.Participated in tender response interviews to assess potential Vendors on their ability to fulfil project requirements. Show less

Gorleston, England, United Kingdom

Provided 1 month's Project support to refresh desktop and laptop devices for Clinicians at the James Paget hospital, including data migration and post upgrade support gaining valuable NHS experience in the process.

Norwich, England, United Kingdom

Service Delivery Manager for a 600+ user site playing a key role in implementing a managed services solution for a newly migrated infrastructure and user base for clients Aviva & Swiss Re.Played lead roles in user relocation projects and a call centre expansion project to enable increased capacity for VoIP implementation.Drove high standards in the achievement of SLA's with responsibility for a team of IT support analysts, supporting more than 600 end users at Swiss Re and… Show more Service Delivery Manager for a 600+ user site playing a key role in implementing a managed services solution for a newly migrated infrastructure and user base for clients Aviva & Swiss Re.Played lead roles in user relocation projects and a call centre expansion project to enable increased capacity for VoIP implementation.Drove high standards in the achievement of SLA's with responsibility for a team of IT support analysts, supporting more than 600 end users at Swiss Re and AvivaDelivered outstanding customer service levels through swift and professional management of escalations, working effectively with client management teams to ensure consistency and quality standards Show less