Mark Gebhardt

Mark Gebhardt Email and Phone Number

Strategic Account Manager, Kaon Interactive
Mark Gebhardt's Location
Hingham, Massachusetts, United States, United States
Mark Gebhardt's Contact Details

Mark Gebhardt personal email

n/a
About Mark Gebhardt

A Senior Enterprise Sales and Support Services Account Manager with over 15 years of customer-facing experience, I specialize in driving customer success and delivering measurable value through strategic account management. With a calm and dedicated approach to technology and software solutions, I believe in building trusted partnerships with enterprise clients, ensuring their voices are heard, and aligning their needs with internal teams to achieve business-critical outcomes. Having thrived in both large corporations and agile startups, I bring adaptability, insight, and a proven track record of fostering long-term customer loyalty.

Mark Gebhardt's Current Company Details

Strategic Account Manager, Kaon Interactive
Mark Gebhardt Work Experience Details
  • Kaon Interactive
    Strategic Account Manager
    Kaon Interactive Dec 2022 - Feb 2024
    Greater Boston
    Key member of the Sales and Business Development team• Collaborated with Account Executives to establish strategic visions and tactical plans for client success. • Partnered with enterprise clients to strengthen relationships, identify growth opportunities, and drive new business. • Successfully managed a book of business with an annual sales quota of $1.2M, achieving revenue goals in 2023.
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  • Ptc
    Principal Customer Success Manager
    Ptc Mar 2019 - Dec 2021
    Greater Boston Area
    • Drove Annual Recurring Revenue (ARR) growth by fostering product adoption and guiding customers through onboarding.• Conducted quarterly Executive Business Reviews to share progress and strategic recommendations with key stakeholders.• Leveraged customer sentiment and milestone tracking to improve account health and satisfaction.
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  • Ptc
    Senior Technical Support Account Manager
    Ptc Jul 2015 - Mar 2019
    Boston, Massachusetts, United States
    • Acted as the primary liaison across PTC teams, coordinating support for critical deadlines and milestones.• Advised customers on implementation and upgrade projects, ensuring alignment with their strategic objectives.• Facilitated corporate escalations and resolved complex technical challenges.
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  • Ptc
    Technical Support Account Manager
    Ptc Mar 2013 - Jul 2015
    Boston, Massachusetts, United States
    • Managed technical support for high-profile enterprise accounts, coordinating with internal teams for seamless client experience.• Advised on implementation and upgrade projects, ensuring timely support for critical milestones.• Facilitated corporate escalations and served as the primary contact for resolving complex technical challenges.
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  • Fiserv
    Technical Account Manager
    Fiserv 2008 - 2012
    Portland, Oregon Area
    • Proactively managed technical relationships for multiple online banking clients, driving customer technical issues to resolution.• Coordinated client change controls, upgrades, releases, documentation, training, and issue management.• Developed long-term partnerships with clients to ensure their success and maximize their investment value.
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  • Hp
    Product Reliability Engineer
    Hp 2000 - 2008
    Vancouver, Washington, United States
    • Acted as liaison between R&D and Customer Assurance, identifying customer impact issues with product design throughout 10+ prototype development life cycles.• Responsible for reliability evaluation and testing of printer products under development, collaborating with R&D engineers to track test progress. Authored test plans for HP Design Evaluation Test Lab operators to follow in order to test printer HW, SW, FW, and ME/EE design variations. • Managed technical documentation on department intranet sites, improving flow and manageability of test data for R&D customers.
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Mark Gebhardt Skills

Project Management Information Technology Saas

Mark Gebhardt Education Details

Frequently Asked Questions about Mark Gebhardt

What is Mark Gebhardt's role at the current company?

Mark Gebhardt's current role is Strategic Account Manager, Kaon Interactive.

What is Mark Gebhardt's email address?

Mark Gebhardt's email address is mg****@****ptc.com

What schools did Mark Gebhardt attend?

Mark Gebhardt attended Washington State University.

What are some of Mark Gebhardt's interests?

Mark Gebhardt has interest in Digital Video Editing, Professional Networking, Live Music, Reading, Strategic Planning, Digital Photography, Usability Research, Organizational Development, Golf, History.

What skills is Mark Gebhardt known for?

Mark Gebhardt has skills like Project Management, Information Technology, Saas.

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