Accountability- Relationship management of NRMA’s strategic investment in the leading nation-wide battery supply chain and motoring club support services provider (Club Assist) - Lead Workforce Planning and Dispatch functions (55+ FTE) Key results- Business review and recommendations for Club Assist (service, safety, operations, financial)- Commercial restructure of Club Assist, including establishment of labour hire model (80+FTE)- Implementing roster changes to improve efficiency and service- Establish investment in new work force planning tools to drive efficiencies (>$0.5M pa)- Complete core operations systems review, including trials of predictive technology- Establishing bottom up budget build ensuring operational and financial targets are aligned

Growth and turnaround of Australia Post’s International e-commerce and logistics business unit resulting in significant gain as business sold into offshore strategic JVAccountability- Business unit leadership (operations (AU, US,UK, Asia), pricing, product development, finance) - Revenue $90M+ (up from $50M), staff ~25, global operations (UK, US, Asia)Key Results- Financial turnaround (3yrs): Revenue up ~ 100% with EBIT improvement >100% - Business performance changes: enhanced and expanded product suite, embedded commercial, vendor management and revenue protection disciplines, established new customer service function, clear and relevant financial/performance management reporting, expanded network along with new customer facing IT systems - Business development and commercial success included securing major global e-commerce player volumes such as Amazon, ASOS, Boohoo, eBay and Book Depository- Turnaround led to sale (value >$60M) of business unit for significant gain into an offshore strategic joint venture with Dubai based logistics provider, Aramex. Role included successfully supporting deal execution, novation of contracts into new entity and seamless operations through transition

Strategy development and program management for StarTrack’s previously loss making warehouse and logistics division delivering performance and financial turnaroundAccountability:- Designed, led and manage turnaround program- General Management duties included budgeting, P&L reporting, strategy plans, staff training and key customer engagement Key Results:- Business turn-around from AUD $2.5M pa loss into industry standard returns- Significantly enhanced service capabilities; redesign and rollout of more efficient, flexible and transparent warehouse management system, new performance reporting tools, new customer facing on-boarding and dashboard tools- Right sized facilities to improve operations performance and utilisation (overall cost reduction)- Significant customer profitability improvement - up-rate, fixed or exited underperforming accounts

Strategic review for the Qantas and Australia Post boards leading to the integration and transformation of StarTrack and Australian Air Express businesses Accountability / Results:- Assessed synergy, strategic rationale and performance improvement opportunity for the merger of Australian Air Express and StarTrack Express- Along with key business stakeholders, designed, developed and embedded work streams to realise the significant commercial benefits- Achieved Australia Post and Qantas board approval for restructure and transformation of the businesses (subsequently hired directly)

Launched and managed the start-up and operations of a experiential ski travel and tour business (Simultaneous with ‘Professional Consulting' - above).Responsibilities/Results:- Established and managed all day to day activities and business planning; customer service and sales, product development, supplier negotiations, licensing and staff management- Implemented strategic marketing and sales initiatives, including; promotions, SEM, SEO, website optimization, online marketing, social media and grass roots initiatives

Review of major capital business cases for the Executive and State Treasury

Led or supported delivery of CEO recommendations for online video content, 3 year plan and a comprehensive media industry review for the Board

Lead and supported key group strategy projects and corporate strategy developmentAccountability / Results:-Led key strategic projects (Freight growth, China) for the Qantas Group- Support and co-ordination of the annual group strategy planning process including review and development of business unit strategic plans- Developed seed business case and strategic rationale for highly successful separation and re-launch of the Qantas Frequent Flier Program- Developed strategy for terminal check-in transformation (new technology and process)- Managed business analysts, cross functional team, consultants (BCG and McKinsey), strategic partner and investment bankers