Mark Fodor Email & Phone Number

Brooklyn, OH

• Trained 6 of 10 new contractors on Key Total Treasury from July 2016 to September 2016 in preparation for merger in October 2016 with First Niagara. Trained 2 associates at a time, on two different occasions.
• Provided coaching for up to 20 people from July 2016 until December 2016, on an as needed basis, assisting with handling of KTT calls and resolving issues during the pre-merger, merger, and post-merger time period, for.
• Instrumental in resolving red flagged calls since March 2015 on a weekly basis, which includes updating, following up, and resolving issues.
• Work with team to review and update call support procedures on a regular basis, some of which involved major updates, including adding screenshots, replacing screenshots, and updating verbiage.
• Cross-trained on Key Business Online (KBO) in August 2015 for backup support and shift coverage.
• Handled non-stop queued calls on KBO system from 2nd week of October 2016 through end of November 2016 to assist with new user setups for First Niagara clients. Part of regular phone split to handle both KTT and KBO.

Westlake, OH

Managed multiple projects simultaneously. Mainly focused on managing the re-design of the company website and the migration to a new web platform for its development. Part of a team that successfully launched our first website on time. Managed the initial phases of this high priority project, which included rolling out a domestic site and multiple global.

• Project Management of various initiatives.
• Implemented a new Asset Management system centralizing major equipment tracking, resulting in dramatically improving monitoring, needed upgrades, equipment re-allocation and upcoming lease expirations. Coordinated the.
• Spearheaded consolidation of HQ and Field copier lease and maintenance invoices, which resulted in cost and time savings for both TA and vendors.
• Led project to remove over 50% of devices from HQ corporate facility by utilizing multi-functional devices and eliminating old copiers, laser printers, and fax machines, resulting in a projected cost savings of over.

• Managed multiple projects.
• As Project Rollout Coordinator for POS software installations at 80+ company sites in 2008, 175+ company sites in 2009, and at 40+ franchise sites in 2010, created a standard hardware and software infrastructure which.
• Key contributor in the hardware and software upgrades at 158 shop locations, resulting in improved features and capabilities within our custom Shop software to better serve the customers. Instrumental in completing one.
• Led upgrade of existing analog copiers to multi-functional devices, resulting in significant cost savings and increased productivity for HQ users by providing scanning capability for the first time and increasing the.
• Led conversion of ATM equipment at over 20 Petro locations from analog to network, resulting in faster transaction processing time for customers (drivers), cost savings at field locations, and revenue for HQ corporate.

• Reviewed and analyzed outstanding issues and communicated with vendors until resolved. Promoted to EDI Specialist in 2004. Monitored incoming invoices and outgoing purchase orders for over 10 vendors.
• Converted six vendors to electronic invoicing; determined specifications, mapped, and tested resulting in more timely and efficient processing, the elimination of paper documents, and enhanced the working relationship.
• Documented process flow, performed time analysis, and assisted with software upgrade, resulting in establishing guidelines to promote internal and external company standards when working with trading partners.

• Promoted to Systems Project Leader I in 1997. Worked closely with vendors to maintain inventory levels and to coordinate repairs. Managed person who repaired, shipped, and received equipment.
• Contributed in developing Depot Maintenance equipment replacement / repair procedures for the field, significantly improving the process by minimizing downtime of broken equipment, replacing frequently repaired items.
• Coordinated, configured, and shipped 80+ system equipment installs which became necessary when TA tripled in size. This was essential to improving business operations and customer service.

Created in-house documentation and how-to procedures for the Information Systems department. Also served as Administrator for HEAT software.

Provided Information Technology services and personnel to small and large companies. Contracted with Truckstops of America which resulted in an offer of direct employment with TA.

Bachelor Of Business Administration (Bba), Computer Science And Management Science

Associates Degree Of Applied Business (Aab), Data Processing