Mark Hoover Email & Phone Number

President of a 42-unit HOA Condo association in Sharonville, Ohio. Provide leadership to 5-member board in recruitment of new board members, vendor research and selection, project management, visioning, community involvement, financial responsibility, and improved communications.

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Miamisburg, Ohio, Us

As the Compliance Manager for Kingscote Chemicals, I help ensure that the Kingscote products used by our customers comply with all corporate, environmental and technical guidelines. In addition, I assist the plant management, production, product development, quality assurance and customer service departments as they strive to provide the quality service and innovation that has made us an industry leader in the specialty dye marketplace for over 50 years.Our Water Management division provides a variety of products to over 4000 governmental water authorities and private companies around the world. These specially formulated dye products trace the flow of water, sewage and industrial effluents, thereby assisting users in pollution abatement management. The water management division’s product lines are certified by the National Sanitation Foundation (NSF) for appropriate use in potable water systems. Headquarters: 3334 S. Tech Blvd. Miamisburg, Ohio 45342 United StatesWeb Site: www.kingscotechemicals.com

Edgewood, Ky, Us

Directed IT supported organization for a large physician group in Kentucky, Indiana and Ohio. This included: 1) Hardware support for PCs, related peripheral devices 2) First line support for PACS and other clinical systems 3) Support for local, wide area networks connecting 6 hospitals and over 106 corporate and physician offices.Led initiative to identify and migrate to a new Unified Communications solution to replace a disjointed collection of aging phone systems at offices in 106 different office locations. The challenge was to find a solution to enhance communications between associates in a rapidly expanding network of offices in a 3-state area.The solution implemented is a cloud-based Cisco system from West IP (Gartner Magic Quadrant / UCC Solution) that:• Combines voice, text, chat, and presence on a single IP-based platform to provide more communication options for associates and patients• Provides the ability to move to centralized call centers to improve patient scheduling, referrals and follow up care procedures• Includes an integrated support system providing immediate assistance to St. Elizabeth Physician associates wherever they are located, 24X7, 365 days a year.Other successful project initiatives include:1. Digital signage selection, roll out to improve visual communications and drive brand awareness with our customers2. Authentication / access management solutions for fast, secure and more efficient access to key business systems3. Digital diagnostic / testing devices, software solutions to increase efficiency, reduce errors and improve patient care 4. Pilot of video teleconferencing technologies to extend our reach to patients in remote locations

Cincinnati, Oh, Us

• Developed and successfully executed a 3-year strategic IT plan that resulted in new or upgraded core business applications, a reorganized and more focused IT staff, and implementation of strategic new tool to document / train users on use of core business applications. • Successfully delivered project that upgraded corporate ERP system while eliminating over 90% of existing system modifications, streamlined related business processes, and launched a new bar coding system that improved speed, accuracy of collecting critical system data.• Reduced corporate telecommunication costs by over $190,000 through consolidation of resources, rebidding services, and launching program to manage corporate mobile devices.• Successfully completed implementation of a SaaS CRM system in 6 months which enabled employees to track and share critical customer contact, correspondence information.

Harrison, Ohio, Us

• Recruited to a new position to establish a self supporting IT department to assure growth of the company and expansion into new product lines.• Working with top-level executives, developed a strategic plan which was approved by parent company (subject to company meeting budget) to bring all phone, computer systems, network services and IT support in-house. • Developed detailed plans to build new computer data center complete with dedicated HVAC, fire suppression and backup power generator systems.

Cincinnati, Ohio, Us

• Led a technical team of business analysts that provided IT support for all North American manufacturing and distribution centers.• Overcame the challenge of salvaging a failing pilot project and against difficult odds, successfully delivered system that used processor-based scales, wireless networks and digital weighing systems to verify product counts during the picking process. Completed system was projected to save the company over $1.5 million a year through reduction of material shortage claims once rolled out to all North American distribution centers.• Took over management of failed data analytic project, successfully delivered a system which dramatically improved ability to identify and resolve issues related to product on-time delivery.

• Led the successful selection and implementation of an integrated manufacturing/financial ERP system (BPCS). This resulted in a dramatic improvement in access to timely and accurate business data.• Led project to implement a real-time bar coding system to track movement of supplies and inventories at all plant locations. This resulted in record levels of inventory accuracy (99.6%) while reducing tracking efforts by 50% and shipping errors by 95%. • In collaboration with corporate finance leaders, led project that successfully streamlined month-end procedures, reducing days required to close books from 14 down to 1.5 days.

Rotterdam, Zuid-Holland, Nl

Directed post sale software support for over 200 customers in three Midwest states.

Bba, Management

Senior Management Certificate