Conduct weekly, daily team meetings with supervisors to improve overall performance.Troubleshooting and escalating issues to Call Center Manager as well as keeping Call Center Manager informed.Notify Call Center Manager of all issues that need to be brought to the Account Executives/client's attention.Assist in administering incentive plans/rewards system.Complete tasks delegated by the Call Center Manager.Evaluate current sales environment, accountability systems, and agent sales skills.Aid management in coaching sales skills to agents.Possess strong motivational skills; able to drive performance in all types of people and personalities.Monitor and track current sales trends.Ability to work with Operations staff and Client Services professionally and productively.Assigned to a specific program once hired.Thrives as a team player in a fast-paced, high-energy, change-oriented environment.Performs other related duties and assignments as required and as assigned by supervisor or manager.Ensure all Teleperformance policies and procedures are adhered to, including but not limited to Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance management immediately.

- Training plan- Timing of different training sessions- Choosing the relevant training methods- Preparing the training materials and aids- Conducting training sessions and- Evaluating the post training session

Responsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot equipment and system problemsProblem solve to help customers resolve issues on first callEnters data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrives as a team player in a fast-paced, high-energy, change-oriented environmentParticipates in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisorExercise retention efforts when appropriateIdentify customers who are comparison-shopping and inquiring about contract termsAssisting the customer with the correct price plan