Mark Latham Email & Phone Number

Brisbane, Queensland, Australia

Embedding agile and continuous improvement processes and practices into the business as part of a transformation program.

Brisbane, Queensland, Australia

Managed overall operation, finance, contracts, legal and compliance, project delivery, procurement, and warehousing, while performing COO and CFO roles for the company. Administered national business operating across 7 State based facilities performed various tasks comprising HR/ change management, quality management, health/ safety management, and risk management frameworks. Led stakeholders through a business transformation program developing sales/ business strategies, organisational structures & role definitions, budgets, and robust processes, while focusing on meeting and exceeding organisational objectives. Planned, coordinated, and spearheaded execution and completion of multiple projects, while maintaining strict compliance with organizational strategies and objectives. Conducted meetings with staff, clients, and senior management to discuss disputes and identify/resolve complex issues in a timely manner.Achievements included:• Changed business operating model redefining roles and accountabilities supporting company values.• Increased turnover 84% as well as doubled the profit within 24 months by creating and executing business & sales strategies.• Engaged with staff and senior management to drive business transformation by developing effective processes, communication channels and change management frameworks.• Developed and implemented business policies, processes and procedures for client interactions, management of projects, people & culture and company communications. • Program managed 48 business initiatives to deliver on the agreed business and sales strategies• Management of the internal software development team developing applications including implementation of COTS software for finance, product and proposal management, resource scheduling and utilization tracking.

Melbourne, Victoria, Australia

Role managed the project portfolio of the company, project methodology, governance and reporting. A key element of the role is to coach and mentor project resources in the company and work closely with the General Manager and company owners to formulate strategies and redesign end to end processes

Melbourne, Victoria, Australia

Role managed the installation & commissioning of approx. two kilometres of LED displays onto the perimeter fence and level 1 parapet at the MCG and Etihad Stadium to support enhanced AFL fan engagement and advertising requirements. Joining the project after commencement there was a need to connect the requirements of the supplier, installer and client and implement remediation activity to put the project back on track to deliver in four months

Melbourne, Victoria, Australia

Role managed the project portfolio of the company, project methodology, governance and reporting. Working within the Operations & Technology division the role serviced all lines of business in the company. As a result of the acquisition of ANZ Trustees this role also resolved transition issues from the purchase, and program managed the integration work to consolidate the two companies

Melbourne, Victoria, Australia

Role was focused on transforming operational processes completed in the business and by third party outsource providers. From late 2013 this role became heavily focused on M&A activity in preparation for the sale of the trustee company

Melbourne, Victoria, Australia

Role accountable for the management of Shared Service functions within Trustees – Account Management, Tax & Finance and Business Support. Accountabilities covered the administration of deceased estates and testamentary trusts, charitable trusts, common funds and unit pricing, financial statements, preparation & submission of tax returns and legal & administrative support functions across the business. Role formed part of the Senior Leadership Team for Trustees providing input into business plans, technology, projects & initiatives and future strategic direction

Melbourne, Victoria, Australia

Role within ANZ Trustees was initially orientated toward bringing about a cultural change to create a “Well Managed” business to address management and risk deficiencies which had resulted in adverse audit outcomes. Focus of the role was two part – modify and strengthen business processes and coach the senior leadership team on process and risk management, with a subsequent focus to redefine the business operating model and support framework to address gaps in the business and bring about sustainable change

Melbourne, Victoria, Australia

The transformation agenda within Telstra was a billion dollar program of work initiated by the CEO to change Telstra’s operating model and internal technology infrastructure. Working with an Agile methodology in the Billing & Credit division of Telstra (a Shared Service of approx. 1000 staff) role was responsible for engaging the business in the change process, identifying business requirements and implementation planning required for the successful introduction of technology and process changes from the transformation project

Sydney, New South Wales, Australia

Working as a Consultant contracted through Demos Solutions (a US based consulting firm) provided consulting services to St George Bank in the areas of project management and workforce planning/resource management. Working with senior executives and branch staff in the Retail division, activity undertaken was focused on the branch network of both St George (230 branches) and Bank of South Australia (120 branches) and was a key initiative of the bank’s strategic agenda to become the best service provider in Australia

Melbourne, Victoria, Australia

Position responsible for managing and supporting the strategic direction of specialist shared services and delivery of services relating to reengineering, process management, business analysis, resource management (sizing, scheduling & optimisation), satisfaction surveys and change programs. Setting the direction and approach, developing methodologies, tools and programs for use across the ANZ Group. Establishing programs of project activity and priorities, allocating resources, and delivering services through the management of projects. Role managed a team of 26 professionals and required a strong process orientation, influencing capability and collaborative approach working with all levels of management in the various business units of the ANZ Group to identify needs and apply solutions tailored for individual areas, while maintaining the integrity of accepted approaches and standards. A key focus was to drive cultural change through continuous improvement and process management delivering sustainable change. As part of Group Senior Management (Top 300) this role also contributed to the leadership of the organisation

Melbourne, Victoria, Australia

Position responsible for managing a group of professionals (as a shared service across the ANZ) in the delivery of a reengineering capability and supporting the strategic direction for resource management & workflow and image developing approaches and enhancing management tools across Technology, E-Commerce & Payments. Setting the direction and approach, establishing business priorities, allocating resources and managing projects. Role required a collaborative approach working with the Executives and Functional Managers of the various business units to identify opportunities and influence outcomes to realise benefits

Melbourne, Victoria, Australia

Position responsible for managing and supporting the strategic direction for resource management developing approaches and enhancing management tools across Technology, E-Commerce & Payments. Setting the direction and approach for use across the division and organisation as a whole, establishing priorities, allocating resources and managing projects to deliver against the agreed strategy. Role required a collaborative but directive approach working with the various business units to implement practices, identify opportunities and realise benefits

Melbourne, Victoria, Australia

Position responsible for managing and supporting an effective re-engineering service across Technology, E-Commerce & Payments setting the direction and approach and managing competing business project demands. Establishing priorities, allocating resources and managing projects being a key responsibility of this role. Role required a sound knowledge of all aspects of the organisation (payments, credit, collections, retail, call centre) along with sound project management practices. A strong influencing and collaborative approach being essential to engage with the various business units to identify opportunities and realise benefits. Accountabilities included the establishment of standards, methodologies and tools for use in the organisation

Melbourne, Victoria, Australia

Position responsible for the strategic direction, management and overall ownership of processes and service delivery within the Transaction Processing Support and Business Bank Support back office processing (Day 2 Payments) environments of the Transaction Processing Centre (a shared service supporting ANZ business units). Project management formed a significant part of the role. This role was responsible for time critical daily processing of value in the tens of millions completed by some 500 operations staff in five State based centres. A key element of this role was also to ensure processes complied with requirements as set out in agreed SLAs & regulatory bodies and to ensure risk exposures were minimised

Brisbane, Queensland, Australia

Manager Projects role was a continuation of the Change Management Project Manager’s role, and responsible for ongoing local change initiatives and project management of centrally delivered projects

Brisbane, Queensland, Australia

Position was a project role created to plan, develop and facilitate the establishment of a Greenfield site for the Transaction Processing Centre in Queensland and also to assist manage the transfer of the telephone enquiry function to the National Teleservicing Centre in Melbourne

Brisbane, Queensland, Australia

Position evaluated existing procedures and identified where change was needed and verified compliance with established policies and procedures. The position was also responsible for determining resource requirements for the Enquiry Centre ( a shared service supporting approx. 120 bank branches), which was effected through the use of work study/methods improvement techniques. As part of the focus on quality this role also managed customer complaints and claims relating to work undertaken by the Centre

Brisbane, Queensland, Australia

Role operated as a reference point for all functional areas within the Zone (120 Retail branches) providing assistance in matters that were not directly related to any specific department, management and control of non-lending losses and all legal action associated with these losses, and support for systems or procedural based problems within the branch network of the Retail Zone. The role was responsible for researching and formulating solutions that would be conducive to improved customer service and be cost effective

Queensland, Australia

Various positions in the ANZ retail branch network have been held covering all clerical duties and lending activities.

Advanced Management Program, Business Administration And Management, General

Certificate In Banking, Banking & Finance

Education record