Mark Glavin Email & Phone Number

New Hampshire

• Portfolio Manager aligned with Midrange Operations efforts• Managed effort managers / resources• Developed comprehensive portfolio management dashboards and reports for status review with Stakeholders (Power BI - primarily against Jira data and Excel)• Project Manager for enterprise midrange infrastructure and lifecycle efforts• Agile Scrum Master for Storage and Capacity Performance / Support squads• Collaborated with Project Manager and Scrum Master colleagues, mentored effort managers and squad members during transition to Agile methodologies; held workshops for User Story creation and story pointing, developed initial Scrum Boards and Backlogs on Jira, led Scrum ceremonies including Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review and Retrospectives

- Managed enterprise application and infrastructure deployment projects in support of over 10,000 development and QA professionals across the globe- Worked with IT Transformation team, internal business units and technical support groups to deliver new enterprise tools in the Application Lifecycle Management space, and managed upgrades to enterprise tools used for requirements management, test management and defect tracking- Coordinated on-shore and off-shore resources through all project phases/iterations, including build-out of production and non-prod environments, testing, deployment and ongoing support- Developed and maintained product roadmaps, project charters and project plans (Microsoft Project and other tools); performed ongoing risk management and status reporting / presentations to senior management- Major projects incl: - IBM Rational Team Concert Enterprise Pilot Implementation - HP Quality Center 10 Enterprise Production Implementation - IBM Rational ClearQuest and Requisite Pro Migration to Oracle RAC - iGrafx Enterprise Pilot Implementation (business process mapping application from iGrafx, inc)- Designed / led development of a web-based (.NET) dynamic reporting solution for HP Quality Center and other apps, eliminating individual report maintenance for each business unit / project- Developed consolidated service desk model / led the implementation of a single work intake process for supported enterprise products- Developed ITIL-based wiki for maintaining enterprise tools hosting and service management information- Coordinated Oracle RAC database support for enterprise projects with database team- Implemented project management, change management and product roadmap processes, improved turnaround times for new customer implementations, improved monthly change window executions for all tools- Performed enterprise project audits / assessed project manager performance as a member of the Fidelity Project Audit Team

(Enterprise Services, Fidelity Systems and Acceptance Testing Services Team)- Built and maintained customer relationships and implemented standard project management and workflow processes during the team’s transition from a start-up operation to a successful, end-end enterprise test environment services provider- Recognized by management for increasing team efficiency and customer satisfaction during a period where work intake was increasing and staff was being reduced- Led the design, development and implementation of Virtual Coordinator (ViC), a global, web-based project management and work item processing system (.NET / SQL Server based) that provides integrated project management, code migration and workflow tools to service teams and their business unit customers- Gathered requirements from customers, determined project schedules, reviewed monthly billing information with internal customers- Trained additional project coordinators

Education record

Corporate Management Trainee Program