• Responsible and self-motivated professional with strong project management, customer support and Agile experience at Fidelity Investments and Liberty Mutual InsuranceAPPLIED SKILLS / EXPERIENCE HIGHLIGHTS• Received Fidelity Investments President’s Award for centralization of project management information and related productivity improvements • Developed enterprise Power BI dashboards and reports against Jira data to provide comprehensive portfolio and project status reporting to Product Owners and other stakeholders at Liberty Mutual• As an Agile Scrum Master, coached Project Manager peers and squad members during transition to Agile methodologies; held workshops for User Story creation and story pointing, developed initial Scrum Boards and Backlogs on Jira, led Scrum ceremonies including Daily Scrum, Sprint Planning, Backlog Refinement, Sprint Review and Retrospectives• Led the design, development and implementation of the Virtual Coordinator application used by the Fidelity Systems and Acceptance Testing (FSAT) Help Desk and other enterprise service teams, providing online work intake, workflow management and reporting tools to the service teams teams and their customers• Designed and implemented an ITIL-based Service Management Wiki for maintaining enterprise tools hosting and service management information, making information easily available to management and support engineers via a single cross-product index• Developed a consolidated Help Desk / Service Desk model for combining Enterprise Tools Hosting Help Desks and led the implementation of a single customer point-of-entry / work intake process• Experience with Jira, Confluence, MS Project, Power BI, Word, Excel, PowerPoint, Outlook, and other tools
