Mark Macha, Pmp Email & Phone Number

Charlotte, North Carolina, Us

Defined and executed a portfolio of projects for $145M+ business to drive continuous improvement, reduce expense, supply faster customer delivery, and streamline business workflows. Built integrated master project plans, schedules, and segmented project budget tracking. Served as a critical stakeholder in ServiceNow development of primary customer onboarding and account maintenance application and process utilized by 5K+ customers annually. ✔️ Strategically led high-profile data consolidation initiative, integrating 7 disparate sources, accelerating business and financial reporting by 20%, and fulfilling critical aircraft OEM contractual deliverables.✔️ Defined and implemented automated ServiceNow workflows, reducing 2K+ annual hours of manual processes. ✔️ Effectively unified scope, schedule, budget, quality, and risks, steering projects to completion on time and within budget.✔️ Orchestrated integration of tasks between engineers and external consultants, ensuring continuous connection and efficient progress tracking. Led to timely execution of deliverables and facilitated monthly program reviews with senior leadership, enhancing project transparency and enriching stakeholder engagement.

Charlotte, North Carolina, Us

Promoted to serve as critical liaison between $145M+ ARINCDirect service delivery and information technology teams. Oversaw technology product support, vision, and roadmaps. Facilitated integrated strategies and collaborative efforts across departments to confirm agile and innovative product development aligned with organizational and digital transformation goals.✔️ Collaborated with engineering leadership to refine and prioritize requirements and backlog items, following vision and strategy, dependencies, and technical risks. ✔️ Led brainstorming sessions with solution managers to understand functional requirements, define epics and user stories with acceptance criteria, and add them to the backlog for future roadmap planning, obtaining alignment and a clear understanding of the objective to prevent rework.✔️ Systematized custom configuration, design, and deployment of ServiceNow ticketing with 20+ configuration items (CI) across service delivery organization, replacing legacy tool for 225+ users.

Charlotte, North Carolina, Us

Directed $45M+ ARINCDirect Contract Fuel Program (profit and loss (P&L), global supply chain, product delivery logistics, business strategy, contract negotiations, annual financial plan, program roadmap). Further integrated programs within other company product lines to increase revenue.✔️ Served as a business owner of fuel Value-Added Tax (VAT) program in coordination with the corporate tax department, streamlining complex tax issues cross-functionally throughout the organization, distributing accurate VAT tax determination, customer invoices, and tax filings.✔️ Collaborated with the engineering team to create a business intelligence (BI) reporting dashboard using Power BI, furnishing “at fingertip” metrics, boosting profitability, and identifying challenges and new opportunities.

Charlotte, North Carolina, Us

Recruited to further define a commodity strategy for a global contract fuel program to certify continued cost savings and end customer savings for a global supply chain of 435+ suppliers across 150+ countries, serving 1K+ airports.✔️ Negotiated and awarded $45M+ in global supplier contracts with 435+ multinational suppliers and vendors by leading contract negotiations between suppliers, legal, subcontracts, and risk management teams.✔️ Continually optimized supply chain through supplier consolidation, demand aggregation, annual bid process, market conditions, cost modeling, negotiated pricing, and automated supplier analysis.✔️ Implemented and led audit of should-cost components and VAT determination calculations, improving customer price accuracy, yielding a 13% year-over-year (YOY) fuel volume increase and an $8M revenue boost in the first year.✔️ Engineered supplier selection optimization tool to automate supplier bid data analysis process, reducing analysis period by ~ 20 days and allowing more time for analysis, tactical decision-making, and negotiations.

Houston, Texas, Us

Regulated global fueling service delivery organization to ensure logistics and transaction fulfillment were coordinated efficiently and effectively and met predefined standards, contractual agreements, and customer expectations. Designed, executed, and cultivated cross-functional programs and projects, collaborating with engineering leadership and consultants on solution architecture and technology roadmap. Negotiated contracts with technology vendors and suppliers in partnership with legal and contracts.✔️ Replaced manual, error-prone billing process with automated transaction billing engine for point-of-sale network, reducing Days Sales Outstanding (DSO) by 5-days on $120M annual revenue channel, enhancing annual cash flow by $3.3M, and minimizing bad debt by 18%.✔️ Shaped divisional technology roadmap through collaboration with engineering management and external consultants on program development design, budget, risks, and schedule.✔️ Provided tactical guidance and mentorship to operations manager, enabling operational expansion across 5 countries and establishing 24/7 support, resulting in $3.5M increase in YOY gross profit.

Houston, Texas, Us

Established and managed a service delivery operations team for the $900M+ UVair Jet Fuel Program. Directly managed the strategic divisional technology projects from initiation to deployment, including a complex next-generation proprietary operations system integrated with multiple disparate legacy systems.✔️ Directed the expansion of automated fuel card acceptance at the point-of-sale (POS) and transitioned global supplier and vendor paper invoices to batched XML data feeds, resulting in an annual cost savings of ~ $160k.✔️ Responding to customers’ need for fast, online digital tools, instituted a technology roadmap encompassing business requirements, systems for implementation, rollout prioritizations for new system functionality, mobile apps, online products, and third-party vendor tools.✔️ Transformed lengthy, labor-intensive, and costly paper invoices into a lean, cost-effective, automated data feed format across 500+ locations.

Houston, Texas, Us

Managed a newly acquired business aviation product line to enable the corporate revenue growth targets. Defined and prioritized product features through backlog and improved the customer user experience. ✔️ Through deep product knowledge, developed an all-inclusive product roadmap encompassing primary customer feature requests and corporate objectives. Ensured dedicated software development and QA teams knew all responsibilities, challenges, and goals regarding the product they were working on.

Houston, Texas, Us

Hired to oversee high-value strategic projects in the fuel division, including a software company acquisition, a dynamic pricing model development, product enhancements, and system/process improvements. Managed application development, data integration, and cross-functional collaboration to swiftly deploy automated UVair fueling card acceptance via POS software.