Mark Goemans Email and Phone Number

− Developed and maintained sales reports utilizing Crystal reports to track both product and customer sales progress and trends against monthly and yearly goals.− Developed, implemented, and supported the company’s eBusiness program. Developed sales presentations, the CSR incentive program, and customer reference documents. eBusiness sales revenue increased each year for five consecutive years.− Managed the company’s Rewarding Results program including quarterly tracking of eleven program KPIs. Achieved the highest ranking of Gold status, since the inception of the program in 2009.− Created and maintained the Columbus and Charleston branch websites.− Responsible for sourcing all third party items needed in Custom Solutions assemblies.− Process Custom Solutions quotations and orders. Placed regional and factory orders, submitted and expedited profit requests. − Developed and supported a company-wide marketing communications program including internal and external communications. Program also was used to promote new products and services.− Participated in the strategic planning process of developing a mission statement, vision statement, and identifying the strategic projects.

− Lead project manager for Oglebay’s IT SOx 404 compliance project. − Documented procedures, corporate policies and support documentation ensuring that SOx compliance requirements were met.− Developed and implemented direct selling and marketing program through telephone, email, website newsletter distribution, and LinkedIn and Facebook pages. − Managed 23 locations ensuring that each location performed daily, monthly, and yearly backups of file servers that improved data integrity. Monitored connectivity to the remote servers and checked activity logs for backup job completion status. − Reviewed enterprise wide IT invoices and assigned vendor codes and General Ledger codes ensuring that the right department and or location would be billed. Realized a $30k annual cost savings.− Conducted data analysis on Oglebay’s outsourced help desk to evaluate overall effectiveness. This analysis was crucial in upper management’s decision to bring the help desk back in-house. − Managed IT supply inventory, conducted an IT physical inventory of all equipment including copiers, printers, faxes, and all supplies needed to support the equipment. Determined the minimum and maximum limits of supplies that needed to be onsite. − Acted as enterprise wide IT training coordinator.− Provided Tier-1 support for 500 users. Helped the users change passwords, unlock accounts, load printer drivers and install new software.− Defined and documented the business process including functional requirements needed for the implementation of a new invoicing interface to the main ERP system.− Introduced the Flowan helpdesk customer service and helpdesk management application.

− Worked in a number of roles, including a web site customer support role for Swagelok’s domestic and international customers and distributor sales force. − Other responsibilities included project management and the coordination of web site content development.