Mark G. Email & Phone Number

Glendale, CA, US

Los Angeles, CA, US

Rockville, MD, US

• Marketing entire catalog of products and services to clientele base.
• Assessing and educating financial positions and circumstances of a potential borrower.
• Researching the market to determine or source a mortgage product suitable for the client.
• Assisting our clients with obtaining pre-approval for a mortgage loan.
• Collecting all relevant documentation (bank statements, payslips, etc.)
• Completion of the mortgage application loan and all pertinent documentation.

Irvine, California, US

• Create a diverse book of business to generate a steady flow of qualified customers to support and drive sales.
• Utilize company tools to create new and unique methods to capture the highest market share possible.
• Responsible for collecting, maintaining and correcting clients’ documents and files.
• Suggesting the best products to suit clients and brokers’ specific needs that will achieve their desired outcome.
• Qualify and structure each client’s specific file in order to increase chances of final approval.
• Manage and update Account Listschieve Sales targets

Calabasas, CA, US

• Presents new Brokers for approval to conduct business with Athas Capital Group
• Presents loan products, pricing, point of contacts, and communicates how Athas Capital Group does business to prospective and existing customers
• Speaks, corresponds and visits accounts on a daily basis to ensure their upmost satisfaction
• Trains mortgage brokers and banker partners on loan submission and fulfillment process
• Sets expectations to clients on fully understanding the loan process including submission, processing, underwriting, closing and funding
• Manages sales pipeline and closing ratios at levels determined by leadership

• Providing support for clients by learning about and satisfying their needs.
• Making cold calls or reaching out to prospects.
• Following up with prospects several times throughout the sales cycle to ensure needs are being met.
• Presenting and demonstrating the value of products and services to prospective buyers.
• Compiling and analyzing data to find trends.
• Developing sales strategies and setting quotas.

Austin, Texas, US

• Maintained a 97% Customer satisfaction rating for the duration of employment.
• Orchestrated internal budget audits and discovered five critical areas of redundant spending, thus saving $92k/ year.
• Spearheaded and redesigned company customer service model, increasing customer satisfaction rates by 25%
• Identified new markets to source talent to organization and maintained a close partnership with Human Resources and fellow businesses.
• Tracked and analyzed profitability; successfully leading two teams that consistently reached out & qualified 1280 prospects per day, resulting in 425 delivered vehicles in Q3 and $37,000,000 in revenue (+22% to quota)
• Decreased delivery times by 130% by implementing comprehensive checklists, for each advisor to follow.

Seattle, Washington, US

• Hosted in-store appointments, digitally led through time-trade, and Nordstrom in-style app.
• Optimized 15 landing pages during employment, resulting in a 17% lift in organic search traffic.
• Organized promotions to boost new project visibility. Intensely promoted services, thus achieving consistent WOW % growth in revenue.
• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Created, launched, managed, and evaluated training programs.
• Recruited, interviewed, and retained top quality talent for Local Market Stylist program.

New York, NY, US

• Oversaw day-to-day tasks for 3 locations and 75 employees and achieved 16% YTD gain, successfully shifting from #7 to #1 in all HBC.
• Increased district sales from less than $6 million to $10.2 million within two years, exceeding quota by 12% in 2017 and 15% in 2018.
• Ranked #1 sales manager (out of 20) in 2017 and 2018.
• Managed inventory and reduced shrink by 8% through detailed monitoring of daily operations process'.
• Monitored customer buying trends, market conditions, and competitor actions.
• Optimized in-store merchandising, brand presentation, and inventory availability and focus.

New York, NY, US

• Received three promotions, from business manager, operations manager, to managing director.
• Directed day-to-day operations focused on the attainment of key business metrics and continuous improvement initiatives.
• Facilitated the opening of 5 new locations and oversaw the Westfield Century City Mall's demolition and rebuild.
• Preserved branding standards and steered the company through a complicated re-organization, resulting in a 30% increase in profits with minimal employee turnover.
• Planned and executed sales goals, Net Promoter Score, Loyallist, Client Sales, and omnichannel selling and fulfillment metrics.
• Partnered with operations to monitor payroll and P&L.

Los Angeles, CA, US

Develop Store Leadership, Maintain Retail Operations Compliance, Monitor and Report Inventory Levels, Marketing/Events/Partnerships, Strategic Business Planning to meet and exceed goals, strong awareness, and consistently analyze the business in both micro/macro fashions.

Los Angeles, CA, US

Managed store teams, operational systems, and manage store profit and loss to fulfill and exceed sales. targets. Projects managed store opening processes for North East, and SW stores during tenure, focusing on customer service and training. Promoted from Co-Manager.

Bachelor Of Arts (B.A.), Web Page, Digital/Multimedia And Information Resources Design

Associate'S Degree, Political Science And Government