Mark Goucher Email & Phone Number

Derry, Nh, Us

Responsible for selling all PICA’s products by using technical and market knowledge. Manages the customer relationships and the project development. Supervise engineering activities including design, process development, material selection, capital investment, prototyping, technical and process documentation, inspection and testing instructions and tooling. Ensures consistent and profitable growth in sales revenues through marketing activities and pricing strategy.

Salem, New Hampshire, Us

Upon the promotion of the Director of Account Management to Interim-President, I was assigned by the Interim-President to fulfill the responsibilities of the Director of Account Management role. I provide leadership, assistance, guidance, communication, and oversight to the members of the account management team. Responsible, in part, for the interviewing and hiring of new members to the team since accepting the team lead role and with the new additions I have overseen the redistribution of account assignments to ensure success in servicing our customer base. Also, continue to serve as Executive Account Manager for my account base.

Salem, New Hampshire, Us

Responsible for working with Planning/Production teams to drive sales orders and schedules for all customer products. Work closely with technical, production, and material departments to facilitate the build of customer products. Request for quote (RFQ) coordination, enter/manage sales orders/Manex, create WO’s (if needed), update schedules and forecast schedules. Manage E&O, UPPV’s, ITAR’s/AS9100 requirements, and first articles. Responsible for assuring delivery in accordance with customer requirements and manufacturing capabilities. Serve as customer liaison and respond to inquiries concerning the product and its current manufacturing status. Responsible for all administrative functions including, but not limited to sales order maintenance, requests for information, quoting, organizing customer meetings and maintaining customer files.

Salem, New Hampshire, Us

Responsible for leading, managing and profitably growing our existing customer base as well as securing new business. Cultivating prospects to take advantage of current and future opportunities. Driving and delivering a positive customer experience, providing project clarity, ensuring projects are delivered on time and on budget as well as building client trust by striving to exceed client expectations. Coordinate all communications to internal team members as well as customer contacts ensuring that all communications and direction is clear, concise, and timely. Act as a liaison between the customer organization and Data ED resources.

Serving as process leader in the areas of portfolio management/monitoring, investment research, and the trading of securities across the entire client base. Leadership responsibilities servicing and advising on the defined contribution workplace plan investment consulting service offered to the clients of the firm.

Boston, Ma, Us

Handled inbound customer inquiries of all types including product and service level guidance, trading, service, and taking ownership for the resolution of challenges or issues. Leverage experience and interaction skills to identify products and services that support the client’s success in all five pillars of the wealth planning experience: income protection, asset protection, retirement planning, investment strategy, and family assistance. Implement portfolio strategies developed by the account executive and support their structured client contact strategy.

Deliver professional investment services to clients. Manage defined contribution plans. Assist clients in developing plans to achieve financial goals. Review and recommend investment and retirement planning options to clients. Identify clients' investment objectives and match investment products. Research and solve clients' investment needs. Evaluate, manage, and monitor investment portfolios. Analyze investment activities to ensure the succes of portfolios.

Criminal Justice

High School