Mark Gould

Mark Gould Email and Phone Number

Founder at Retail CX specialising in retail customer experience training @ Retail CX
Mark Gould's Location
Drogheda, Ireland, Ireland
Mark Gould's Contact Details

Mark Gould work email

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About Mark Gould

At Retail CX, our team leverages our proprietary Change Model© to elevate customer experiences within the retail sector. We've facilitated transformative outcomes for retailers and service businesses by fostering colleague engagement and loyalty. The competencies honed during my tenure as Managing Director at CP2 Experience, specifically in new business development and key account management, have been instrumental in delivering intentional, differentiated experiences that bolster commercial success.Driven by a mission to redefine retail engagement, my approach integrates customer research, journey mapping, and CRM to construct robust strategies that resonate with today's discerning consumers. Our team's commitment to excellence in customer service and employee coaching has positioned RetailCX as a beacon for innovation and leadership in customer experience - a passion that continuously fuels our drive for retail excellence.

Mark Gould's Current Company Details
Retail CX

Retail Cx

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Founder at Retail CX specialising in retail customer experience training
Mark Gould Work Experience Details
  • Retail Cx
    Founder
    Retail Cx May 2023 - Present
    Ireland
    RetailCX is a retail customer experience training and consulting firm that uses our proprietary Change Model© to help retailers and retail service businesses improve their customer experience, engage colleagues, and increase customer loyalty.
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  • Cp2 Experience
    Managing Director Ireland
    Cp2 Experience Jul 2018 - May 2023
    Dublin, Ireland
    Working with clients in the retail, telecommunications, hospitality and financial services sectors to develop and deliver intentional and differentiated customer experiences that drive improved commercial results.
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  • Aib
    Head Of Retail Transformation (Contract)
    Aib Sep 2015 - Sep 2018
    Dublin
    Leading and shaping the customer retail experience at AIB to help them become a leading consumer brand in Ireland, recognised for exceptional customer experience.
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  • Mg Consulting
    Business Advisor
    Mg Consulting Aug 2012 - Aug 2015
    County Dublin, Ireland
    Working with client companies to improve business performance with the development and launch of significant change programmes, Working with clients large and small including Glasnevin Trust and Primark.
  • B&Q
    Director Ireland
    B&Q Jul 2011 - Jul 2012
    Dublin
    Led the Republic of Ireland profit centre and the Northern Ireland and Isle of Man division. Trading from 19 stores with responsibility for over €200m in sales and 1,600 employees.
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  • Telefonica O2 Ireland
    Head Of Retail
    Telefonica O2 Ireland Nov 2007 - Aug 2011
    Leadership of the retail sales channel comprising 75 stores, O2.ie website and launched a new telesales operation. Responsible for 400 employees and sales of €100m.
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Mark Gould Skills

Management Strategy Retail Customer Experience Business Strategy Crm Business Planning Leadership Sales Sales Management Team Management Telecommunications Start Ups Customer Satisfaction Marketing Strategy Change Management Customer Retention Performance Management Account Management New Business Development Analysis Negotiation Marketing Marketing Management People Development Coaching Merchandising Strategic Planning E Commerce Mobile Devices Business Development B2b Direct Sales Market Planning Supply Chain Multi Channel Retail Operations Management Sales Operations Space Planning Store Management Pricing Product Management Key Account Management Competitive Analysis Cross Functional Team Leadership Sales Process Space Planning Management Of Change Fmcg

Frequently Asked Questions about Mark Gould

What company does Mark Gould work for?

Mark Gould works for Retail Cx

What is Mark Gould's role at the current company?

Mark Gould's current role is Founder at Retail CX specialising in retail customer experience training.

What is Mark Gould's email address?

Mark Gould's email address is mark.gould@aib.ie

What is Mark Gould's direct phone number?

Mark Gould's direct phone number is 011 353 1 771*****

What are some of Mark Gould's interests?

Mark Gould has interest in Children.

What skills is Mark Gould known for?

Mark Gould has skills like Management, Strategy, Retail, Customer Experience, Business Strategy, Crm, Business Planning, Leadership, Sales, Sales Management, Team Management, Telecommunications.

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