Mark Gravenor Email & Phone Number

Woking, England, United Kingdom

Woking, England, United Kingdom

Northampton, United Kingdom

Supported BHF to successfully manage the deployment and delivery of the largest cross functional change programme. Focused on providing training for major changes to systems and ways of working across the Financial, Buying and Retail divisions, including 730 retail units. Responsible for defining the benefits, assessing progress towards realisation and achieving measured improvements. Created and implemented change management plans to maximise employee engagement and support changes in ways of working. Achieved faster adoption and higher proficiency on the changes impacting employees in the organisation.

United Kingdom

Delivered a supplier to customer cross business, stock operating model. Initiated, developed and facilitated the methodology, tools and templates for 287 assigned retail units, intensive stakeholder management to align and consider other live and BAU change programmes. • Initiated the implementation communications, resource and training plans for 287 retail units with specific tailored timeline, work streams and deliverables. • Regular communication with senior managers, stakeholders and in-Project Leads. Ensured ‘one message’ communication of change, is well planned and landed right first time.

United Kingdom

Expert in delivering the implementation phase for all agreed: Growth programme, Change programme and Non-programme schemes ensuring that each are delivered excellently into operational business units with a minimum of impact to end user.• Consolidated delivery of the initial multi-site MyWaitrose free coffee, marketing initiative. Facilitated stakeholders ensuring robust implementation plans and timelines in place for the delivery impact to Retail units. Devised bespoke communication to 175 retail units to ensure clear and concise plan of implementation.• Development and delivery of retail unit specific proposals (Growth), Developed new process for growth projects: including earlier (milestone) stakeholder engagement. Collaboration with business case to ensure Launch budgets were set accurately, realised a 5% saving.• Instigated and chaired weekly progress meetings for up to 30 live growth and investment projects identifying and resolving issues and identifying risk, clear and concise outputs/actions issued. Developed new process to capture and resolve operational issues trend combining with cross function project team feeding into business post launch review meeting. • Delivery of new business step change programme into refurbishment and redevelopment projects, guiding cross divisional teams to ensure full buy-in and awareness of change to existing operational activities.

Bracknell , Berkshire

Manage a portfolio of capital growth projects from the Core and New Business Delivery programmes and deliver to the defined scope; time; quality and cost. Manage the portfolio of Core branches, South, for change and investment through the branch request system.

Bracknell, Berkshire

Providing store layouts as part of the store investment programme, co-ordinating the inputs required in the investment process on behalf of the Merchandising Department