Mark Grebner, Pmp Email & Phone Number

Itasca, Illinois, United States

Crystal Lake Il

Managed Mechanical Engineering department.• Managed 30+ simultaneous projects, including day to day oversight, SME staffing, and weekly reporting to senior management.• Increased overall product quality by implementing more stringent incoming material inspection process and managing supplier relations management with 15+ vendors, promoting vendor quality accountability.• Implemented new bill of material process to reduce errors in ordering by 10%.• Drove efforts to research, test, select and implement new warehouse management systems previously performed manually. Results included increased accuracy of inventory, decrease in labor costs, and efficiency in reorder process.• Brought company to compliance with ISO 13485-2016 certification, which resulted in retention of million dollar contract.

Hoffman Estates Il

Managed new clinical and serviceability features for operations team• Managed projects for service teams including documentation, operations, technical and applications 3rd level support, 2nd level support, and Training Center. Managed 4 simultaneous projects that included features to reduce the installation time of software upgrades from 8 hours to 2 hours saving $3.2 million and to reduce the failure rate of remote upgrades from 70% to 30% by having upgrades run in the background and switch bootable configuration on reboot of computer. This would result in 40% fewer site visits saving $500,000.

Oakbrook

McDonald'sSr. Project Manager / Product Manager IT Digital Product Manager, Oak Brook, IL Managed the successful deployment of the Offer Campaign Engine into the US, Switzerland, and China.  Managed the Roadmap for this product including business inception of new features, prioritization of requirements, business requirements gathering, development, QA testing, UAT testing, and deployment into test and production environments. Test and production had to be localized to the market for stores, product categories and food preferences.

Hoffman Estates

PMO Sr. Project Manager, Hoffman Estates, ILManaged and served as single point of contact for 8 simultaneous projects. Projects included resources from marketing, legal, on-line business, IT/TI, POS, customer care, operations, product, engineering and finance. • Created intake documentation for steering committee meeting. Drove fact finding meeting to determine order of magnitude budge, resource, time line, and business operating profit. Created documentation to provide this information to Steering committee for approval to prioritized roadmap.• Managing change control for all projects on the Roadmap. Created and give presentations on budget, schedule, and resource changes to senior level management.• Manage Liquidity injection projects, through direct mail, email campaigns, On-line, and Social media.• Managed project to better automate campaign submission form and work flow. Shadowed SMEs to understand current process and worked with them to improve campaign submission time through auto fill of fields in on-line form. Reduce the time it took to complete form from 1 hour to 35 minutes.

Hoffman Estates, Il

Sears HoldingsLoyalty Marketing PMO• Managed Partnership Marketing Program. On-boarding new Partners to participate in email, web site, and direct marketing mail campaigns. Improved on boarding process from 3 month to 2 month by streamlining documentation.• Managing Sears Holiday Campaign offer project. Giving members with active email addresses 3% in points for any tender type or 10% in points if a Sears’s credit card is used in the transaction.

Schaumburg, Il

WalgreensManaged project to upgrade pharmacy accounts receivable system to integrate direct billing to insurance for onsite services such as flu shots and walk-in clinical assistance. Four-month contract with responsibility for directing 17 resources including permanent employees and contractors. Large-scale project using web applications and Oracle batch processing.• Identified opportunity to better determine scope by implementing high level requirements documentation, which resulted in more accurate forecasting of project timeline and significant decrease in instances of creep.• Initiated daily stand up meetings for status tracking, allowing for swifter issue mitigation.• Successfully interacted with cross-functional teams including high-level business users, customer database management, point of sale, and third-party clearing house.• Project was implemented on time and within budget.

Lincolnshire, Illinois, United States

Sr. Project ManagerManaged the creation of new web site interface which completely changed the user experience. Responsible for over 25 resources including off shore team from India, developers, system testers, content, engineers, web administrators, system architects, and other project managers. Used Agile methodology on project with a run rate of over $300,000 a month that lasted 10 months.• Initiated the use of daily stand up meetings with other project managers to obtain status of business requirements, development, testing, and content progress which resulted in quicker identification and resolution of problems, ensuring adherence to project schedule and minimizing impact to remaining project phases• Created format for weekly face to face status reports to Director and VP of web applications that provided needed information in a clear and concise manner, allowing for shorter, more efficient meetings while maintaining project visibility and productivity.

Directed highly customizable 510k medical device software development and implementation in a Java, Oracle, and SQL environment, which tracks donor information, lab test results, and component production. Managed in a matrix organization with team members that included sales directors, Software Manager, Product Manager, Support Manager, software engineers, implementation specialist, and support staff, as well as customer Project Manager, Quality Assurance, Finance Director, and CEO.I managed the project starting at requirements gathering stage. I facilitated the project kickoff meeting, created the project charter and/or statement of work. The SOW included project objective, requirements, budget estimate, high level work breakdown structure, key deliverable's, high level time-line, and change management plan. Created the project management plan. It included a detailed scope, success criteria, critical success factors, key deliverable's, budget, the Resource management plan, project schedule using MS project, Communications Plan, Quality Plan, Risk Management Plan, and Procurement Plan if needed.Once the project management plan was signed by all parties I facilitated weekly meeting, tracked the risk and issue log, tracked task dates and the budget. I resolved roadblocks as they came up and facilitated monthly steering committee meetings. If change requests came from the customer I evaluated the change worked with the customer as well as sales and technical staff to determine the change in requirements, time, scope, and budget.Performed closure activities including customer site post-mortem, created lessons learned and wrote the project closure report.

Senior Staff System Engineer and Project Manager (2004-2007)Project Manager and Technical Lead on projects that improved customer’s IP, 2G, 3G-1X, and EVDO network performance. Creates and improves web applications, training, tools, and processes to increase customer satisfaction and loyalty. Managed projects including: feasibility study, concept acceptance, project initiation, scheduling, tracking milestones, facilitating meetings, and providing lead technical support.• Project manager and technical lead for project that improved customer IP network visibility resulting in better customer satisfaction and loyalty rating. Lead creation of web site to collect data from Cisco and Juniper IP switches and routers and display easy to read graphs of network key performance indicators.• Managed and maintained traffic channel purchasing program with revenue of $6 million per quarter. Created SOW’s, Quotes, and maintained software that kept track of the number of traffic channels per quarter.• During network release upgrade traffic channel tools became obsolete. Assembled and managed team of engineers who made major updates to tool in one week resulting in on time quote generation. • Received Six-Sigma Green Belt certification for saving department over $50,000 dollars per year by developing initiative, and driving implementation process that created web application to easily convert network data into inventory and sales reports.• Improved overall network performance by 5% via web based training sessions. Created three different presentations over six-month period that showed customer how system parameters should be set for optimal system performance.

Project lead for all projects in six markets in North and South Carolina. Actively involved in all aspects of managing these project including performance reviews, writing quotes, SOW’s, RFI’s, RFP’s and RFQ’s, ,creating work break down structures, creating schedules, creating and tracking milestones, allocating and managing resources during deployment, field test, cut over and support• As 3g-1x project manager, technical lead, contract, resource, and equipment manager, replaced non performing contractor. Trained new hire on project processes in 1 week. Project stayed on schedule and within budget.• Mentored and trained engineer on how to manage processes and procedures for project that was behind schedule and missing milestones. Result: project completed on time.• Lead engineer and project manager for sdu/vpu project in two markets scheduled for thirty-two months. Managed team of three resources and six contractors. Completed both of these markets in twenty-eight weeks by improving and automating processes and creating software tools saving the projects $100,000.• Initiated, created and implemented Expect script and SQL database to pull all configuration files for forty Cisco switches which identified changes to the system and allows for expedited corrections, resulting in decreased down-time and increased customer satisfaction.

New Feature embedded software development for EMX core switch, in Call Processing, Number Translations, and Human Machine Interface functional area. Responsible for all aspect of the software development life cycle including: requirements, high and low level design, unit test, integration test, field test, upgrade, and support. Mentored and trained new employees. Provided 24x7 on call support for over twenty national and international corporations in both CMM level 3, CMM level 4 organizations.• Member of team that created and documented processes for CMM SEI level 4 audit.• Received a corporate cycle time reduction award for completing a release in 20% of the time from requirement to general release and with fewer defects.• Member of team that created a Talent database web site that is still being used by 4000 employees to help find new career opportunities.• Recognized as Feature Champion and technical lead for IP Access features. Trained junior engineers, and system engineers in Ireland on new features.• Member of team that converted assemble language code to C and C++. Project was scheduled to be complete in a year. Completed it in 11 month and with fewer escaped defects than any previous release.

Software Engineer Core wireless Telecommunications (1993-1996)Embedded software development for EMX core switch. Member of software maintenance team that was responsible for customer support issues and software bugs.•Received Bravo award for repairing customer found issue in 1 week.•Member of team that documented processes for CMM SEI level 3 audit.