Mark Gress Email & Phone Number

San Jose, CA, US

San Jose, CA, US

San Jose, CA, US

NCEs help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. An NCE is "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments..

San Jose, CA, US

Wired/Wireless/Feature/Protocol Architect and Design, Wired/Wireless Networking, integration of Wired and Wireless Solutions as well as Security Solutions such as ACS, ISE. BYOD designs and integrations of Guest Networking Solutions. Strong understanding of wired R&S. Strong Customer presentation skills along with weekly customer training as well as.

San Jose, CA, US

• Serve as a resource to CAPs (Customer Assurance) to make sure that critical accounts get the proper technical and political attention when CAPs requests it. Assist CSE and others by providing direction and assistance.
• My impact on the technology has become increasingly worldwide, and I’ve began focusing more and more on product development, serviceability, and defect work to help improve product quality and systemic issues within.
• I was the leader in defects filed and resolved for the team by a wide margin. I have developed excellent working relationships with DE´s worldwide, this aided in creation of a cross-team consulting position.
• Responsible for training the outsourcer’s team in different network areas and protocols from the ground up, which was a major undertaking. Received exceptional feedback both from the management there as well as from.
• Responsible for training and mentoring all new hires
• Held the highest customer SAT with the highest SRs resolved and the lowest backlog level for multiple quarters while working as a TAC CSE.

Redwood City, CA, US

• Responsible for assessing and designing complex solutions to meet business units and project theater's technology and business needs. Lead project teams to deploy highly technical solutions for our business.
• Guides the long-term requirements and evolution of a best-of-breed wireless communications network that meets EA’s evolving Enterprise, Game Development and QA ecosystems
• Act as visionary and strategist for wireless and mobile development solutions from EA IT
• Define, document, and drive mid and long-term (1-3 years) roadmap of EA’s global Wi-Fi service
• Defines service availability, performance objectives, operational metrics, conducts formal and informal end-user surveys
• Partner with Mobile development and QA teams to understand their development needs and continual improve the service for them

• Demonstrated expert in troubleshooting, isolating and resolving network problems for complex LAN and WAN systems as well as coding MCI software applications in support of strategic goals.
• Provide support for multiple systems including OC12/48/192/384 ADM, TBM, SRTS, FUJI, CISCO, Nortel, and Alcatel fiber equipment.
• Proficient in managing complex DS3 and sonnet platforms and systems.
• Adept at managing network services including Frame Relay, ATM, SMDS, PIP, VOIP, Wireless, Sonnet, NXDS1 services, packet captures, and sniffer traces.
• Managing and troubleshooting customer/company CPE including CSU/DSUs, Cisco routers & switches, PBXs, Channel banks, and PAM servers.
• Oversight for multiple projects including providing continuous DS0 to DS3 solutions and providing 2nd level assistance in support of other support organizations and customers.

Ba, Business Management

Ba, Computer Information Systems

Cis, Computer Scence

Master Of Library & Information Science - Mlis, Computer And Information Sciences And Support Services