Mark Gress Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

NCEs help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. An NCE is "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. NCEs are creative problem solvers, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management skills, NCEs are well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.As the primary technical contact NCEs are responsible for providing consultative, proactive, reactive support to Cisco accounts. This includes network planning, design, implementation, operation and optimization (PDIOO). This includes remote or on-site: infrastructure design, implementation planning, deployment support, software strategy, performance engineering and optimization, knowledge transfer and mentoring, proof-of-concept testing, network auditing/sizing, pre-staging, pre-configuration, deployment planning and acceptance of Cisco product in execution or advisory/assistance or support models. This role provides technical guidance to customers and internal parties as required, and may act as technical project manager in projects.NCEs are also architectural Leads for the overall Data Center core infrastructure network design of large scale service provider networks. Responsibilities would include considerations for hardware, software, feature selection and overall integration with all networking technologies and Enterprise applications. Also responsible for High Level Design creation and Low Level Design leadership with the following considerations: manageability, scalability, performance, availability, resiliency and security.

San Jose, Ca, Us

Wired/Wireless/Feature/Protocol Architect and Design, Wired/Wireless Networking, integration of Wired and Wireless Solutions as well as Security Solutions such as ACS, ISE. BYOD designs and integrations of Guest Networking Solutions. Strong understanding of wired R&S. Strong Customer presentation skills along with weekly customer training as well as internal employee training sessions. The following have been key strengths in this position:BYODISEACSMSEWired 802.1xWireless 802.1xClean AirSpectrum AnalyzerLocationFlexConnect802.11acThe following have been some of the deliverables in this position:Customer/Internal Training Customer/Internal Presentations/DemoBug ScrubsInventory Reporting on EOL, Code Version(s), Equipment, Phase In/OutOptimization PlanningFeature Specific Upgrade/Downgrading1,2,3,5 Year Outlook Reporting

San Jose, Ca, Us

• Serve as a resource to CAPs (Customer Assurance) to make sure that critical accounts get the proper technical and political attention when CAPs requests it. Assist CSE and others by providing direction and assistance with problem solving on tough cases after the CSE has exhausted his or her personal and team resources. In addition we play a significant role in education and mentoring, sometimes by teaching, and other times by aiding in the development and delivery of training to other organizations, including CSE(s). Also serve on a number of product teams and looks out for CA's interests in the software development and manufacturing arenas.• My impact on the technology has become increasingly worldwide, and I’ve began focusing more and more on product development, serviceability, and defect work to help improve product quality and systemic issues within our technology. Additionally, managing and leading my fellow peers to aid them in the same success. • I was the leader in defects filed and resolved for the team by a wide margin. I have developed excellent working relationships with DE´s worldwide, this aided in creation of a cross-team consulting position.• Responsible for training the outsourcer’s team in different network areas and protocols from the ground up, which was a major undertaking. Received exceptional feedback both from the management there as well as from the engineers and remains engaged with them still to help make sure they remain successful.• Responsible for training and mentoring all new hires• Held the highest customer SAT with the highest SRs resolved and the lowest backlog level for multiple quarters while working as a TAC CSE.• Years of hands on experience with routers, switches, firewalls, servers, call manager, and many more pieces of equipment. LAN/WAN design and support. In-depth knowledge of QOS, VOIP, WCS, WLSM, BGP, EIGRP, OSPF, CAPWAP, LWAPP.Other Positions Held within Cisco:TAC Wireless LeadTAC Wireless CSE

Redwood City, Ca, Us

Responsible for assessing and designing complex solutions to meet business units and project theater's technology and business needs. Lead project teams to deploy highly technical solutions for our business units/project theaters. Serve as a subject matter experts for strategic client opportunities covering wireless subject areas (802.11bg/a/ac, BYOD, MDM, ISE, Prime Infrastructure, Meraki and cellular solutions).• Guides the long-term requirements and evolution of a best-of-breed wireless communications network that meets EA’s evolving Enterprise, Game Development and QA ecosystems • Act as visionary and strategist for wireless and mobile development solutions from EA IT • Define, document, and drive mid and long-term (1-3 years) roadmap of EA’s global Wi-Fi service • Defines service availability, performance objectives, operational metrics, conducts formal and informal end-user surveys • Partner with Mobile development and QA teams to understand their development needs and continual improve the service for them • Stay abreast of new technology offerings and best practices in the Wi-Fi space, and use this knowledge to introduce enhancements to EA’s wireless network as an enabler for development, engineering and QA • Lead global Wi-Fi community • Responsible for Level 3/4 Support • Maintaining a globally secure wireless infrastructure service • Defines and Ensures that wireless performance meets stated SLAs and OLAs • Provides reporting and metrics on performance of service to Leadership • Mentor other engineers in best practices for wireless architecture, design and consulting

• Demonstrated expert in troubleshooting, isolating and resolving network problems for complex LAN and WAN systems as well as coding MCI software applications in support of strategic goals.• Provide support for multiple systems including OC12/48/192/384 ADM, TBM, SRTS, FUJI, CISCO, Nortel, and Alcatel fiber equipment.• Proficient in managing complex DS3 and sonnet platforms and systems.• Adept at managing network services including Frame Relay, ATM, SMDS, PIP, VOIP, Wireless, Sonnet, NXDS1 services, packet captures, and sniffer traces.• Managing and troubleshooting customer/company CPE including CSU/DSUs, Cisco routers & switches, PBXs, Channel banks, and PAM servers. • Oversight for multiple projects including providing continuous DS0 to DS3 solutions and providing 2nd level assistance in support of other support organizations and customers.• Cultivated dynamic relationships with local exchange carriers and customers to facilitate problem resolution.• Demonstrated superior project management skills in managing the system integrity, designing and implementing backup and recovery routines, installing network communications software, and training multiple shifts of engineers on testing platforms and troubleshooting techniques.• Spearheaded and designed company wide Integrated Testing Systems testing program in conjunction with software developers.• Hands on experience with deploying, installing, and troubleshooting a long list of WAN equipment. An extensive list can be provided if requested or discussed.• Managed in excess of 30+ test engineers back log of trouble ticketsOther Positions Held:Lead Network EngineerNetwork Engineer

Ba, Business Management

Ba, Computer Information Systems

Cis, Computer Scence

Master Of Library & Information Science - Mlis, Computer And Information Sciences And Support Services