As a seasoned IT Project Manager, I specialize in leading large, high-visibility projects with a keen focus on securing confidential customer data. With a track record of successful project delivery and a passion for data protection, I thrive in dynamic environments where innovation and security are paramount. * Strategic Planning: Orchestrated the selection of a new Student Information System (SIS) through a rigorous RFP process and assumed the role of system architect and data manager, meticulously designing the product to align with district objectives and government security requirements.* System Migration: Spearheaded the conversion of the district's Learning Management System (LMS), overseeing the seamless transition from the old provider to a new solution.* Regulatory Compliance: Championed continued compliance with state and federal legal regulations and reporting requirements, safeguarding the district's adherence to crucial standards as part of the regular maintenance of the student system.* Cybersecurity Management: Acted as the Chief Information Security Officer (CISO), implementing robust security measures to protect sensitive student data.* Vendor Relations: Established and maintained strong vendor partnerships, resulting in continuous product enhancements and improvements to support the district and state's long-term needs.* Project Management: Managed various project scope, schedule, and resources, consistently meeting or exceeding project goals.* Training Development: Formulated and executed a comprehensive rollout and training plan, ensuring a seamless transition to the new SIS.* Communication Systems: Directed trainings and managed upgrades to the district's mission-critical mass communication system.* Stakeholder Communication: Demonstrated strong interpersonal skills, effectively communicating with diverse audiences, including teachers, parents, board members, students, office staff, technical teams, and union presidents.

Dedicated and results-driven Event Manager with a proven track record of orchestrating successful events that leave a lasting impression. Skilled in managing large-scale gatherings, optimizing volunteer teams, and seamlessly coordinating vendor partnerships. My passion for creating memorable experiences has led to the successful execution of events attended by thousands.• Large-Scale Event Management: Successfully orchestrated an unforgettable pop-up dinner party that attracted 2000 attendees annually, ensuring a seamless and enjoyable experience for all participants.• Volunteer Workforce Leadership: Directed a team of 50 volunteer workers, overseeing recruitment, training, and task assignments. Empowered volunteers to excel in their roles, resulting in a highly efficient and motivated workforce.• Vendor Coordination: Established and maintained strong relationships with various vendors, negotiating contracts and managing logistics to ensure the timely delivery of services and products. This contributed to cost-effective event planning and execution.• Budget Management: Assisted with for budgeting, financial planning, and cost control, consistently meeting or exceeding financial goals and delivering event within budget constraints.• Creative Conceptualization: Contributed innovative ideas and creative concepts to enhance event experiences and exceed client and guest expectations.• Risk Management: Implemented comprehensive risk management strategies, ensuring the safety and security of all event participants and assets.

Experienced Client Services Manager with a strong track record of delivering exceptional support to the company's largest clients in the financial, insurance, banking, and military sectors. Proven ability to manage high-value accounts, ensure successful product launches, and drive customer satisfaction. Adept at bridging the gap between clients and development teams, resulting in product enhancements and successful resolutions. Dedicated to maintaining a customer-centric focus while supporting multiple products.* Client Portfolio Management: Lead support services for six of the company's largest clients, specializing in financial, insurance, banking, and military sectors.* Revenue Management: Directly managed clients with annual renewals totaling $5.4 million, consistently exceeding their support and service expectations.* Customer Onboarding: Played a pivotal role in onboarding new customers, ensuring a seamless and successful launch of company products.* Cross-Team Collaboration: Collaborated closely with the Beijing development team's manager to incorporate bug fixes and enhancement requests, resulting in improved product quality.* Product Feedback: Engaged directly with clients to gather valuable feedback and product enhancement requests, overseeing their integration into the development process.* Customer Intelligence: Conducted customer satisfaction surveys for other Client Services Manager (CSM) clients, gathering insights to enhance overall service quality.* High-Performance Team: Part of an elite group of five other CSM employees supporting company products.* Product Expertise: Uniquely supported two out of the three company products, demonstrating versatility and deep product knowledge.

Seasoned healthcare technology leader with a successful track record of spearheading critical projects to enhance budgeting, financial reporting, and patient safety in hospital settings. Known for innovation and excellence, my leadership has led to national recognition and published work. Proficient in implementing advanced systems, creating software solutions, and maintaining complex applications to drive efficiency and data-driven decision-making in healthcare organizations.* Financial Technology: Led the successful implementation of a cutting-edge hospital budgeting and financial reporting system, optimizing financial management and resource allocation.* Infrastructure Optimization: Orchestrated the transition from outsourced hosting to a self-hosted web environment for the hospital, enhancing control and security while lowering operational costs.* Healthcare Innovation: Innovated and developed a mobile software application aimed at reducing patient errors among new doctors, leading to national recognition and publication.* IT Infrastructure: Purchased and installed an MS Remote Desktop Protocol (RDP) server farm, streamlining access to critical hospital applications.* Data Management: Maintained and enhanced data feeds for enterprise data warehouses, ensuring data accuracy and integrity.* Financial Forecasting: Managed and continually improved a complex insurance reimbursement forecasting application, contributing to financial stability.

Dedicated and results-driven Customer Advocate with a wealth of experience in technical support and customer relationship management. Expertise spans across cloud digital document archival systems, core web products, and national call center operations. Proven track record of optimizing SQL code, troubleshooting server issues, and identifying cross-sales opportunities. Resilient team member with a history of contributing to disaster recovery efforts.* Client Relationship Management: Acted as the primary point of contact for 26 offices across the central and eastern United States, ensuring exceptional customer satisfaction.* Cloud Solutions: Led support offerings for a cloud-based digital document archival system, resolving complex technical issues and providing expert guidance.* Product Engineering: Served as a Senior Engineer for the company's two core web products, contributing to their development, maintenance, and enhancements.* Technical Support: Excelled as a Senior Support Technician in a national call center, assisting clients with technical inquiries and challenges.* Database Optimization: Conducted SQL code optimization for select Anacomp products, enhancing system performance and reliability.* Server Management: Successfully performed server optimization and troubleshooting for Anacomp data links on customer systems, minimizing downtime.* Business Development: Identified cross-sales opportunities within the existing customer base, driving additional revenue.* Disaster Recovery: Played a crucial role as a member of the team responsible for recovering lost and destroyed data centers, post-9/11, ensuring business continuity.