Mark Gristock Email & Phone Number

Melbourne, Victoria, Australia

• Senior project and technical consultant in Australia, providing implementation leadership across Australia, Europe, USA
• Project Management and implementation of Fee Billing solution for local and international Financial Services & Asset Management Clients (Australia, Europe, USA)
• Managing an international Professional Services team
• Working with Sales Partner on Pre-Sales consulting in Australia and ASPAC region, and secured new client
• Relationship Management with key client stakeholders
• Business Analysis & Solution Design Achievements

Melbourne, Australia

• Project Management for new and existing client projects
• Providing global consulting support with major projects in Portugal, UK, & North America
• Product Design UI/UX enhancementAchievements
• Solution Designed POC & Managed a complex System Integration Project for Payments Processing Fees (Portuguese Major Bank)
• Remotely Implemented Integration Project
• Worked with Global Delivery team to overhaul UI/UX for a complete redesign of the product look and feel, leading to first new sale in Australia.

Melbourne, Victoria, Australia

• Managed the Fiserv (remote and on-site) client team through the successful implementation of four phase, 3 year of implementation program (Big-4 Bank)
• Supplied on-site functions across all elements of the project:Project Management, Business Analysis, Technical Support, QA, Documentation, Training, SQL Scripting, Performance Testing
• Partnered with the client to create an integrated internal delivery team to support the bank's long-term needsAchievements
• Sponsored for Australia migration as the embedded resource for multi-year implementation program (Transaction Banking Platform) – securing the first Australian Client, and multi-million-dollar license.
• As sole resource at Client, built relationships with client executives and Integration Team (Accenture) to ensure successful implementation
• Grew the local and remote team embedded with Client, increasing revenue for the program

New Jersey, United States

• Migrated from London to USA to create and manage the Upgrade Projects TeamAchievements
• Partnered with key tier-one Financial Services industry clients to improve efficiency of upgrade projects from legacy versions to SQL Server with many TIer 1 & 2 clients in USA/Europe
• Turned client upgrades from an internal overhead to become a revenue stream
• Managed the Upgrade Process Team to upgrade 30+ clients from legacy file-based version
• Supplied pre-sales support and demonstrations, securing several new clients

London, England, United Kingdom

• Project Managed implementation of solution to Investment Management, Asset Management & Custodian clients
• Supplied Technical & Business support to clients
• Consulted with clients to understand needs in order configure the solution to meet requirements of the business
• Wrote technical and Business Requirement documents
• Found additional revenue opportunities with existing clientsAchievements
• Successfully implemented multiple clients

• A supplier of Performance and GIPS compliance solutions to the asset management industry.
• Client Services Representative
• Supported SQL Server
• Integrated the role of Support Service into the consulting service
• Significantly improved quality standards for solution delivery
• Reduced overheads for bug and re-work on deliveries

OM group manage the Swedish Stock Exchange, and developed the Jiway Trading platform.Trading platform support (Unix Platform)24/7 Support between 2 staff3-month secondment to Stockholm head officeFacilitated trading platform's authority to LSE X25 protocol

Cardiff, Wales, United Kingdom

An engineering industry solutions provider offering Financial, Contract, Estimating & Project Costing Solutions:Country-wide travelProviding training and consultancy services to clientsManaging projects to implement the solution for major Engineering clientsMajor Achievements:Acted as Lead Project Manager of a team for the 500+ user Project Costing system.

Finance Officer responsible for Project CostingManaged Debtors LedgerTechnical / Office Applications SupportInformal training

A, Level Business Studies; Level Biology

Activities and Societies: GCSE Studies

Ba(Hons), Business & Finance (Upper Second)