Mark Schafer Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Salesforce Developer in the CRM practice at Slalom Boston.

Boston, Massachusetts, Us

Sales and business analyst at Yesware focusing on strategic business projects, simplifying and automating process, making our data more accurate and accessible, providing insights to the leadership team, and making our sales team more effective. I was a key member of team that successfully implemented Zuora billing and Marketo marketing automation systems, among many other complex projects.As Yesware's dedicated Salesforce admin and developer, I work to build practical and maintainable processes to collect quality data, streamline workflow, and empower users. I aim to pick the right tool for the job, using point and click tools where possible and deploying Apex code when needed.I collaborate across the company with the sales, customer success, marketing, finance, product, engineering and leadership teams, providing input and working on cross-functional strategic projects. Extensive customization and enhancement of our Salesforce organization, including:-Automation of lead distribution process, allowing reps to receive and act on leads within minutes of their original creation-Customization of product quoting flow to allow end users to quickly create their own accurate order forms-Instant conversion of lead records to the correct accounts-Integration of our Salesforce data with external systems such as Segment via API-Automated association of relevant contacts to opportunities-Buttons and Visualforce pages to simplify end user workflow and prioritize data entry only when it's relevant-Summary of key customer metrics from disparate data sources onto the account record for easy access-Update existing customizations for compatibility with Salesforce Lightning

Boston, Massachusetts, Us

Somerville, Ma, Us

Volunteer co-leader of Sofar Sounds Boston, putting on intimate secret shows in living rooms, lofts, lobbies, and other non-traditional venue spaces. Sofar Sounds curates secret, intimate gigs in living rooms in dozens of cities around the world. We spotlight emerging artists by introducing them to connectors and new fans through a unique and magical concert experience that is then shared and streamed to music-lovers around the world.

Boston, Massachusetts, Us

I focus on sales and business operations, as well as tracking sales trends for the Brightcove leadership team. I think a lot about how to make our processes and business systems more effective and easy to use. Specialties: -Automation of key business metrics reporting with advanced dashboards-Systematizing existing business rules and processes using custom fields, objects, approvals, workflows, and Apex code-Mass imports and updates of data using Apex Data Loader , DemandTools, DataLoader.io-Data quality management-Driving constant improvement of cross-functional business processes to eliminate bottlenecks and inefficiencies

Brooklyn, Ny, Us

I oversaw both Salesforce.com CRM and Parature customer service systems for Sonicbids, improving the usability of our systems and providing business intelligence. I also coordinated with engineering, marketing, and sales teams in management of short and long term projects such as marketing campaigns and site enhancements.

Brooklyn, Ny, Us

Oversaw team managing relationships with over 3000 promoter partners seeking bands for music festivals, conferences, venues, coffee houses, song contests, and music licensing.

New York, Ny, Us

Researched copyright ownership information, issued mechanical licenses for recorded works, and drafted proposals for inclusion of music in movies/television.

Boston, Massachusetts, Us

Usher at Berklee's flagship performance space, a 1215-seat theatre hosting national acts, student and faculty performances, and special events.

Managed social media, promotional mailings and online ticketing at rock club and independent record label

Bachelor'S Degree, Music Business/Management

Data Science Certificate