Mark Haapoja, Cppm Email & Phone Number

Anoka, Mn

Manage the execution of IT Projects for various mission critical applications.

Greater Minneapolis-St. Paul Area

Provide analysis of application solutions and technical support for the corporate project planning processes. Work with a global development team to deliver enhancements using agile methodologies to improve usability and accuracy.• Developed a strong understanding of Capital Management processes.• Lead a SQL database upgrade and development efforts to prepare for and execute the upgrade with a global team avoiding technical obsolescence and additional support costs.• Performed root cause analysis to identify technical roadblocks preventing project completion, completed the development and integration of the SharePoint sites creating greater operational efficiencies and better reporting capabilities.• Reduced backlog of bug fixes and enhancements by 75% using agile methods.• Writing detailed technical specs and test plans for enhancements and bug fixes to ensure accuracy and quality of delivered solutions.• Documenting existing and new features of the application tool set to allow for easier transfer of knowledge.• Provided training and mentoring for new team members and developers to speed up onboarding and develop strong teams.

Greater Minneapolis-St. Paul Area

Team leader and subject matter expert for payroll time and attendance applications, tracking time and attendance for over 8000 employees at 28 locations, ensuring weekly payroll process is completed accurately and on time. Managed development of prioritized enhancements and bug fixes through the development life cycle using agile methodologies.• Key contributor during a major upgrade project performing major data restructuring, java code updates and rule changes to align with changes in corporate structure. Completed the project without missing a single weekly payroll cycle.• Analyzed pay rules and made adjustments to meet changes in labor laws and union contracts.• Managed the setup of payroll and attendance tracking for new locations and payroll support during divestiture of locations including interfacing with third party payroll systems.• Performed root cause analysis and designed solutions to recurring issues to reduce reported incidents and payroll discrepancies that increased confidence in the accuracy of the system.• Provided excellent technical support, meeting or exceeding SLA’s 99% of the time.• Wrote OPL documents to speed time to resolution on recurring support incidents.

Greater Minneapolis-St. Paul Area

Responsible for maintaining a PC and application test lab. Performed quality assurance testing of our standard corporate PC image and all application deployment packages, driving quality releases approaching zero package defects. • Coordinated and scheduled testing with application developers and owners to make best use of equipment during peak testing times. • Developed efficient and repeatable procedures for imaging and configuring PCs as test environments to ensure testers had a clean image every time.• Prepared lab systems for the testers reducing lost time due to issues from testing on their own work stations. • Developed comprehensive and repeatable test plans to achieve consistent results and reduce testing time.

Greater Minneapolis-St. Paul Area

Responsible for upgrading, maintaining and developing enhancements to the IS Service Desk incident management application BMC Remedy Action Request System. • Performed a complete migration of application and database to new hardware platform with no data loss or service interruption.• Develop customizations that adhere to specifications and maintain compliance with ITIL framework.• Develop a customized version of the BMC Change Management module to meet SOX guidelines.• Provided excellent technical support meeting or exceeding SLA’s 99% of the time.

General Mills Inc, Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area