Mark Hagyard Email & Phone Number

Ellicott City, Md, Us

Oversee the global financial operations, people strategy, human resource, risk mitigation/management, business enablement and workforce tech design functions, driving evolution, innovation, and collaboration across diverse functions and regions.Designed and implemented the financial structure for a Human Capital Services business with $600M+ revenue, encompassing 40+ entities and 4000 employees.Restructured support functions, aligning them with regional leadership across NA, EMEA, APAC, and India. Streamlined 15+ departments with multiple product lines, resulting in a 10% cost reduction through operational efficiencies.Formed company-wide “Business Enablement” office to increase efficiency in delivery and corporate support functions, achieving $15M in annual savings within three years. Deployed AI-driven machine learning for monthly projections, utilizing legacy financial data and external indicators, achieving 98 % accuracy in six-month projections and improved cost management. Advanced the Advisory & Consulting product line, focusing on P&L management, sales pipeline, and long-term planning, which previously reported to the AGS President. Revenue growth of 85% in 2023.Enhanced Risk, Information Security, and Data Privacy operations by establishing a dedicated team to proactively identify and respond to risks and security threats, ensure data privacy, facilitate supplier onboarding audits, and manage business continuity. Established Key Risk Indicators. Facilitated acquisitions and key strategic partnerships, including a collaboration with Deloitte for a global risk assessment and control enhancement plan.

Hanover, Maryland, United States

Collaborated with Senior Vice President and three Vice Presidents to provide financial and operational leadership for Regional Operations, Divisional Operations and five corporate departments. Responsible for setting budgets and managing financial performance. Directed a team of 1,100 employees across 220 offices, overseeing Field Support and Operational Support Groups.Managed $720M in weekly accounts receivable for the Operational Support Group, maintaining less than 6% outstanding beyond 30 days.

Hanover, Maryland, United States

Provided financial leadership for the Northeast and Midwest regions, managing $1.6B in annual revenue. Partnered with two Regional Vice Presidents and 28 Directors across various markets to drive strategic initiatives and achieve financial objectives. Led a critical pricing and margin initiative, resulting in a $12M increase in gross profit.Supported major clients in negotiating contract extensions and conducting strategic business reviews, optimizing client satisfaction and fostering strategic growth.Partnered with Financial Services team to redesign the delivery model to better align with client needs, resulting in increased market share and an additional $9M in gross profit.

Successfully established and led a new region, focused on Washington, D.C. and the Maryland/Virginia suburbs. Launched a regional office, including hiring and developing a 10-person finance team and administrative support staff. Created regional operating and accounting policies and oversaw all financial aspects of 34 locations.Increased retail sector revenue by 6% by implementing a revenue tracking system to monitor competitor rates and proactively manage daily rental rates across 34 branches. Reduced regional fuel expenses by $252,000 annually by developing a system to monitor weekly fuel collections and challenge branch performance.Led the annual forecasting and fleet planning process, purchasing 4,000 cars based on customer needs. Maximized rental and retail profit while decreasing depreciation and interest expenses on the fleet by approximately $630,000 in FY07.

Successfully established and led a new region, focused on Washington, D.C. and the Maryland/Virginia suburbs. Launched a regional office, including hiring and developing a 10-person finance team and administrative support staff. Created regional operating and accounting policies and oversaw all financial aspects of 34 locations.Increased retail sector revenue by 6% by implementing a revenue tracking system to monitor competitor rates and proactively manage daily rental rates across 34 branches. Reduced regional fuel expenses by $252,000 annually by developing a system to monitor weekly fuel collections and challenge branch performance.