Mark Hamlett Email & Phone Number

United States

Hillsborough, North Carolina

Hillsborough, Nc

Morrisville, Nc

On Ice Official

Raleigh-Durham, North Carolina Area

• Assumed key role in start up of new premiere metro youth house hockey league for male and female youth players to play within four different ice rinks in the Triangle area. Successfully obtained 460+ player participants within the first year.• Spearheaded the development and growth of all youth and adult on-ice programs, summer camps and learn-to-play hockey programs for three different facilities in the Raleigh area. Developed and maintained league website and point of sale for on-line registration. Created and executed marketing strategies, league art work, program logos and all brochures for American Skating Entertainment.

Hillsborough, Nc

• Developed and grew all on ice programs, pubic sessions and events for Hockey and Figure Skating, leading to an increase in revenue for facility, generating $1.6 million in revenue a year which was double that of the previous administration. • Provided leadership in developing programs and organizational plans while collaborating with all levels of Triangle Sportsplex management. Maintained official records and documents and ensured compliance with federal, state, and local regulations. Established sound working relationships and cooperative arrangements with community groups and other industry professional organizations. • Developed successful planning and operations techniques; developed priorities for Triangle Sportsplex, created and implemented plans and coordinated programmatic initiatives, technology and work effort across entire field of operations. Established policies and procedures for the effective operation of Triangle Sportsplex’s growth objectives. • Managed, trained and supervised employee staff of 20+. Implemented company standard for customer care and personal service over all departments.• Devised, orchestrated, and launched innovative marketing campaign targeting existing customer base. Oversaw web design, and SEO-centric web design marketing. Installed all of the point of sale software used for sales, client records, staff time clock and monthly financial reports. Led the ongoing server maintenance, management and information storage for the facility.• Served as key liaison for the building and maintenance of all staff computers, and provided excellent customer service and clear management to all customers and staff. Administered billing and collections for all ice rental, group bookings and business-to-business transactions for facility and sister organizations.

On-Ice Official

Wake Forest, Nc

• Analyzed and documented customer requirements and developed customized service/product solutions to meet respective business and technical needs through the supervision of the final construction and launch of North Carolina’s first twin-sheet facility. Wrote and presented technical portions of proposals including customer support recommendations. Provided technical support for sales presentations and conducted tailored client/prospect demonstrations in beginning start up of all ice systems and on ice programs.• Participated in programs to improve customer satisfaction, and engaged in the development of property level financial and operational goals. Assisted in the management of day-to-day activities of Factory Ice House, ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff, preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget. • Managed and supervised employee staff of 30. Developed company web site and all company/program marketing media, and oversaw the billing and collections for customer accounts and rentals.

Rtp, Nc

Rtp, Nc

Rtp, Nc

Mass Communication/Media Studies

College/University Preparatory And Advanced High School/Secondary Diploma Program

College/University Preparatory And Advanced High School/Secondary Diploma Program