Mark Hammer Email & Phone Number

Head of Business Service Development at NOVASOL• Manager for Product Managers and Business Analysts/Process Consultants • Servant Leadership for agil team• Product Manager for Core Platform (NOVASOL ERP & Finance system) • Product Manager for Awaze Service Operation Management Platform (Salesforce Field Services)• Development and deployment of new mobile app for field staff– resulted in a 10+% cost saving • Establishing governance and process for Tech Product Roadmaps • Implementation of agile working methods in the development team • Implementation of new ERP/booking platform

Team Manager at PensionDanmark • Establishment of a new team with responsibility for all PensionDanmark's IT systems as well as IT/Enterprise architecture• Ongoing management of IT suppliers and follow-up on SLA • Product Manager for PensionDanmark's core system (pension administration and advice)• Implementation of ITIL processes and IT service management as discipline

Program office at PensionDanmark• Project manager on business implementation of new pension management system including repatriation of call center and Backoffice from ATP• Secured controlled transition from administration in ATP to PensionDanmark without members or companies being affected • Also participated in the program office for the overall project (10+ projects) responsible for resource and risk management

Copenhagen Area, Denmark

Head of Department at Nordea Life & Pension Denmark• Establishment of a new department that were responsible for Business Process Management• Development of process map for the whole of Nordea Life & Pension (Denmark)• Implementation of Nordea's process mapping and optimization methods• Establishing governance for process changes• Participated in major IT projects as process consultants to ensure effective IT support for the processes• Completed process efficiency improvement projects in the customer service area• The team realized cost savings of +10M DKK and freed up significant amount of resources

Senior Project Manager at Nykredit• Overall responsible for all concepts in the Nykredit Group for private customers• Identification and mapping of existing concepts• Optimizations of prices, service levels, etc. on existing concepts• Development of new concepts for private customers • Development of strategy for concepts in the Nykredit Group

Head of Department at Nykredit • The department was responsible for the product development method as well as running product development projects across the Nykredit Group• Development and implementation of overall model, process, governance, etc. for product development for the entire Nykredit Group• A single model that all types of product development projects could follow – from new types of deposits to new mortgage products• Common governance model with fixed decision points and approval documents• Implementation of business case for each new product including follow-up after 6 and 12 months• Design and documentation of processes needed to support new products• Establishment of Business Process governance for the Group• Implementation of methods for collecting customer needs and wishes primarily in relation to product and concept development• Conducting ethnographic studies and in-depth interviews in connection with the development of new concepts for the HNWI/Private Banking area• Development and implementation of the role of "Product Manager" in the Nykredit Group including product life cycle and product portfolio management• Development, implementation and managing an idea exchange platform, which ensured that all employees had the opportunity to input their ideas – especially to pick up the "voice of the customer" from Nykredit's many bank branches around the country• Project management of product development projects such as new mutual funds, credit card solutions and financial instruments

Business Development Manager at Nykredit • Development of pension strategy in collaboration with McKinsey• Design of new processes for the pension area and selection of new IT supplier for new core pension management system• Implementation of financial instrument management processes in Nykredit Portfolio Administration • Integration of Forstæderns Bank’s Markets & Asset Management departments into Nykredit Bank• Development of new investment advisory concepts for Private Banking clients• Optimizing processes in the Middle office• Development of Product Development Model for Markets & Asset Management• Implementation of a number of new products within Markets & Asset Management

Management consultant at Implement Consulting Group• Market and segment strategy for Danish engineering company• Development and implementation of "lean" product development model for larger commercial pension company• Product strategy for listed medico company• Implementation of selected "lean" product development methods in large Danish manufacturing company• Business case for relocation of production for medico company• Strategy for the expansion of wind energy investments for large Danish energy group• Development of new business area for public enterprise • Preparation of project presentations/offers and participation in sales meetings

Management consultant at Capgemini• Preparation of new IT strategy for a large Nordic financial group• Marked entry strategy in the wind energy field for large Danish energy group• Preparation of business case for new pension product including estimation of market penetration opportunities • Cost efficiency project for Norwegian offshore oil company with the aim of identifying a three-digit million amount in potential savings opportunities• Business strategy for pension management company including defining mission, vision, market position, services, processes and organisation

Cand.Merc.-Jur, Business Administration And Commercial Law

Mba, Strategy