Steve Markham Email & Phone Number

Great Kingshill, Gb

Wooburn Green

Enabling business change through systems for Housing Associations

Southampton, United Kingdom

Working on Product Compliance, EQMS, Document Management and CTD solutions in R&D

Surrey

Responsibilities:-• Requirements elicitation and analysis• Stakeholder analysis• Authoring and review of software life cycle documentation• Design review workshops• Product demonstration• Defining and agreeing project scope• Requirements management• Gap analysis• Business process analysis and modelling• Business analysis planning• Business partnering for niche projects• Authoring and editing strategy and roadmap assetsSelected Achievements:-• Collaborated with a Business Partner to deliver a successful prototype of a Key Account Management (KAM) tool that paved the way for future Software as a Service (SaaS) solutions• Led two requirements streams of a major project that replaced a Sales Force Automation (SFA) system. The new system reduced cost and delivered enhanced capabilities such as Closed Loop Marketing• Analysed and modelled a complex price-approval business process for a global tender management system, bringing clarity to the solution design• Defined the process landscape for a business area that had no existing IS solution. Worked with business stakeholders to build a business case that resulted in a successful solution• Created an internal marketing web site to enable self-service of strategy and roadmap information for Business Partners. The site received very positive feedback and design elements were adopted for future sites• Enhanced the Portfolio Governance Process to increase accuracy for Sales Force Effectiveness projects to greater than 90%. Cited as a role model by the portfolio manager • Supported the UK Vaccines Business through completion of Wyeth Integration Activities. Resolved issues with support arrangements and recommended a replacement solution based on knowledge of emerging technologies• Project Managed the roll-out of a an update to the SDLC globally within Commercial

Surrey

I Organised UATs for the region’s top priority project: to meet the European Federation of Pharmaceutical Industries and Associations (EFPIA) Financial Disclosure Code. The team was praised by Senior Management for its ‘Whatever it takes’ attitude to meeting its deadlines

Key Responsibilities/Achievements:-• Provide level 2 & 3 support for the corporate Documentum systems within a global team/ I implemented a team support rota that freed up 500 man days per year for project work. • Deliver operational improvement projects as specified by the Document Management Centre of Excellence/ Automated the out-of-hours maintenance routines to save one hour elapsed and more than five man hours of effort per cycle.• Lead and/or perform technical investigations where system performance has business impact/ Researched the issues and worked with UK affiliate staff, regional business analysts, management and US technical experts to ensure that the company could respond adequately to the regulatory bodies. • Lead the Support & Operations stream of development projects as required/ One such project ($300K Capital Budget) delivered Controlled and Batch Printing functionality to the main repository (6 Terabyte, 18,000 users, 6,000 contributors worldwide). • Write and maintain formal and non-formal documentation as necessary/ Authored SOPs, Disaster Recovery Plans, Technical Architecture, OQ, PQ, Functional Risk Assessment, Business Opportunity Assessment, Functional Design Specs, Change Control documentation, presentations, how-tos.• Provide technical guidance, design, development & testing where requested for EMEA commercial projects and US based Document Management Centre of Excellence/ Four new solutions developed from business requirements, using Documentum e-Room and MS Office.• Back up to the Regional DBA/ Performed emergency diagnosis for a serious performance problem with the LIMS system. I performed around 80 Subject Matter Expert reviews per year.• Support Local SOX compliance/ I performed quarterly SOX Peer Testing on the regional JDE system.

Roles and responsibilities same as Business Applications Consultant, Pfizer (above)

Led support stream of the Medina program – a multi-million pound program to deliver products faster to Market by electronically submitting quality files efficiently and simultaneously to multiple markets, to be compliant with GxP requirements, change controls and electronic signatures, and to improve the way of doing business through harmonised global processes. Key Responsibilities/Achievements:-• Ensure that the application (2000+ users across 9 sites globally) is available for use and that requests for assistance and enhancements are managed in line with agreed service levels. Built the business case for changing the backup window of the application and assisted the IT team in the technical implementation. • Troubleshoot critical or underlying technical problems. Identified the source of performance bottlenecks within the Document Management application and drove strategies to address them. Application performance improved (screen freezes eliminated) while usage increased. • Perform software installation and configuration adhering to Validation processes. Installed and configured new PDF Render, PDF Aqua and Print Queue Manager servers and introduced load balancing for these services. Resilience of the application increased - failures reduced from multiple times a day to two or three times per month. Reorganised and improved the Documentum Webcache job schedules. Reduced publishing cycle for approved and effective documents from up to two days to one.• Perform off-site DR testing and provide input into ongoing development of the site DR plan.• Lead and assist the application support team (3 UK, 2 US). Improved level of documentation and facilitated knowledge sharing with level 2 support. Wrote Unix and Windows scripts to automate routine checking. Enabled 3rd Line support to concentrate on serious issues.• Manage the Change Control process. Introduced improvements and fed back into the development of the IM/QA processes.

Led support stream of the Medina program – a multi-million pound program to deliver products faster to Market by electronically submitting quality files efficiently and simultaneously to multiple markets, to be compliant with GxP requirements, change controls and electronic signatures, and to improve the way of doing business through harmonised global processes. Key Responsibilities/Achievements:-• Ensure that the application (2000+ users across 9 sites globally) is available for use and that requests for assistance and enhancements are managed in line with agreed service levels. Built the business case for changing the backup window of the application and assisted the IT team in the technical implementation. Avoided potential spend of over £100k on hot backup software.• Troubleshoot critical or underlying technical problems. Identified the source of performance bottlenecks within the Document Management application and drove strategies to address them. Application performance improved (screen freezes eliminated) while usage increased. • Perform software installation and configuration adhering to Validation processes. Installed and configured new PDF Render, PDF Aqua and Print Queue Manager servers and introduced load balancing for these services. Resilience of the application increased. Reduced publishing cycle for approved and effective documents from up to two days to one.• Perform off-site DR testing and provide input into ongoing development of the site DR plan.• Lead and assist the application support team (3 UK, 2 US). Improved level of documentation and facilitated knowledge sharing with level 2 support. • Manage the Change Control process. Introduced improvements and fed back into the development of the IM/QA processes.

· Planned, organised and scheduled and performed the installation and upgrade of database and application components on both server and client platforms.· Provided internal consultancy to design and support teams. · Co-ordinated contact with 3rd parties in the resolution of issues.· Wrote and maintained scripts and utilities to automate database administration tasks.