Mark Hany Email & Phone Number

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us

San Francisco, California, Us

- Working with the prospect or customer to understand their unique business challenges and initiatives- Developing customized presentations, demonstrations and prototypes to prove the solution’s business value to the customer- Presenting high level overview of the product solution architecture and integration capabilities- Assisting customers in transferring knowledge to ensure successful use of the solution- Providing ongoing enablement and product communication to scale knowledge sharing

- Gathered and analyse business requirements in liaison with internal and external stakeholders to design, deliver and iterate best fit online video solutions that are in line with Novelty's services roadmap and longer term technology strategy- Through formal and informal selection processes, performed evaluation of developers, service suppliers and product vendors based on both the suitability of their technical solutions and consideration of the cost of implementation and support.- Performed technical vendor management across a range of incumbent technology service providers, including developers, content processing providers, hosting and network suppliers- Took the role of product owner in the development by third party developers of technology solutions for Novelty Creators, specifying stories and test cases, and be responsible for user acceptance- Specified integration points between vendors' solutions, existing Novelty Creators platforms and other dependent third parties- Worked with operational teams to ensure products are designed to be supported operationally, helping to define support processes and the handover from development/integration to operational readiness- Was a subject matter expert and point of contact for the architecture of the delivery systems, providing technical consultancy to internal teams and external suppliers through documentation and workshops and where necessary help with hands-on investigation and troubleshooting of operational problems and incidents- Kept abreast of industry trends, new products and technical developments and advise on their impact, relevance and benefit to Novelty Creators- Designed and developed basic scripts and applications to support Proof of Concepts and internal systems

- Assisted customers with technical issues that may arise with their solution implementation.- Troubleshot and performed root cause analysis. - Identified and provided timely workarounds and solutions when possible, to meet customer’s business needs.- Reproduced in house when possible and file engineering tickets. - Worked with engineering and product management to prioritize as customer advocate to get resolutions in next release. When possible, analyzed code and participated in engineering processes to develop and deploy defect fixes as service packs/hot fixes.- stayed ahead in communicating with customers. - Managed expectations properly to avoid escalations. - Was a strong voice of customers during engineering planning.- Assisted through release cycles in testing new features, enhancements and defect fixes. - Provided backup to DevOps during release days to handle any incoming issues as the release rolls out to the field.- Assisted Client Services teams with technical solutions in new client implementations.- Participated as key technical lead in Gold Support offerings to customers that may include minor product enhancements or report development.- Assisted other teams such as sales & marketing with technical issues, as required.

Giza, Eg

• Prepared and executed marketing plans needed for all projects, sessions and events.• Managed IEEE-CUSB’s accounts and page through different channels of social media.• Carried out online campaigns that serve their vision and used Tools like "Hootsuite" and "Agora"

• Prepared and executed marketing plans needed for all projects, sessions and events.• Managed Zitians’s accounts and page through Facebook and Twitter.• Carried out online campaigns that serve their vision.

- Envision designs ,studied the structure of robots.- Designed , simulated, and applied a Robot.