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Helping growth-minded leaders strengthen the systems and soul of their business.

I assist companies with Sales and Customer service breakthroughs. Process improvement, process design and implementation are my speciality.

Revenue Operations consulting for B2B service and manufacturing companies. We increase your revenue by creating shared goals, processes, and technology, between sales, marketing, and customer service.

SecureStrux, LLC is a Women-Owned Small Business (WOSB) that provides specialized services in the areas of compliance, vulnerability management, cyber security strategies and engineering solutions. We offer a comprehensive range of services that provide clients with proven methods and common-sense approaches to secure their data, build trust with their Clients, and remain compliant with DoD, Federal, and Commercial cyber governance

-Annual gross profit quota of $800k-Leverage Business Development techniques to open new territory in Central Pennsylvania-Account management through sales life cycle: prospect, quote, purchase, project management, implementation and post-sales support.-Business practices: Collaboration, Data Infrastructure & Cloud, Security & Carrier Services. -Supported vendors include Cisco, NetApp, Veeam, VMware, Faction, & Zerto.

Company was a spin off of Fulcrum Technology Solutions. Quota carrying role that specialized in Cyber security assessments, professional services and staff augmentation.

Professional Services organization. As Director of Sales I was responsible for an internal Sales Team as well as a partner relationships. Fulcrum was built with a hardware/software agnostic goal; therefore, the services team was highly skilled and experienced with many of the leading and niche security products. I built partnerships with organizations that either were procurement only or needed a bench to leverage for professional services. Our internal team focused on new client acquisition with a focus in the Houston and Austin markets. The services included: penetration testing, social engineering, web application testing, audit readiness, security policy review/development and on-going security management (MSSP) services. Increased revenue by 100% during time as Director. Increased partnerships by a third via on-boarding additional partners. Spearheaded the choice and implementation of a SIEM to be offered as a service.

Vice President & General Manager for the Houston Branch of a long established but rapidly growing IT Managed Services company. Stabilized the Houston branch by increasing customer satisfaction and building an entirely new team of Account Managers and technical staff. Increased margin despite the environment of client attrition inherited from prior leadership. An average of 46% Gross profit and 22.5% EBITDA has been achieved over the past 9 months. Successfully implemented the utilization of the Sandler approach to both sales and services as part of a company-wide initiative to improve customer experience.

Accountable for the IT Services Practice. IT Services has a primary focus on Infrastructure Project Services, Managed Services, IT Service Management (ITSM) and Workplace Management Services (BYOD, remote employee connectivity and workspace set up). Responsible for the P&L, budgeting, forecasting and employee management for IT Services. Growth has been more than 50% year over year since January 2014.Primary products of focus are ServiceNow, Ruckus & Meraki Wireless, Fortinet and Barracuda.

Lead a dynamic group of field resources responsible for driving the branch revenue targets. I am responsible for direct sales; Pre-sales engineering and procurement. Growth target of 25% increase in gross margin for services is being achieved. On pace to more than double the procurement and likely will achieve $10 million in procurement revenue.

Responsible for a large oil & gas client. Won net new business worth approximately $2.2 million which increased the account’s revenue from $1.5 million to just under $4 million in 2011. The team grew from 23 people to over 60 during the duration of the project.Utilized the Managed IT Services model I built in Denver to capture market share in Houston which increased the revenue from $90,000 annually to $1,300,000 in 2012 while increasing the headcount from one to twelve people in that same time period.

Recognized a market gap for IT services, analyzed options and created a business plan to capitalize on the market potential. Built a Managed IT Services (MITS) Team to capture a new market niche. Grew the practice from the existing 3 clients and monthly revenue of $55,000 to a total of 23 clients and monthly revenue of $335,000Developed a team of strong technical resources that emphasized customer service, by initiating a rapid training program to bring junior staff up to the level needed to provide the services offered

Restructured Arizona Technology Team to promote growth and profitability. Evaluated the team, performed a SWOT analysis on the market and produced a plan to return the practice to profitability. Launched “new & improved” service with our client base and the market. Succeeded in creating 20% revenue growth and a return to profitabilityLaunched Microsoft Dynamics practice in the Wisconsin Market. Launched in late 2006 with zero revenue, the practice grew to $4 million in revenue and $500,000 in margin in 18 months. Increased team size from zero to twelve in the same timeframe

Due to Clifton Gunderson LLP's aquisition of Network Technology Solutions, my responsibilities expanded to:Team expanded by 6 people and into several other locations including different states. Trained all acquired staff on company processes and expectations. Increased revenue by a minimum of 15% year over year and increased the team by an additonal 12 headcount over the next two years.

Built project teams for an IT Consulting startup Designed project processes to fit the SMB market and developed a training program to ensure vendor certification levels were achieved.Calculated and analyzed utilization, rates and staff costs to ensure gross profit minimum of 25%.Achieved growth of more than 40% year over year for all three years while maintaining gross profit of 27% by attaining an 88% utilization rate by the staff.Expanded the client base to over 100 clients and grew the team from four to seventeen people

Developed a production process including a role to manage the process and then trained the team on the new processes.Increased sales by allowing the sales team to focus on new business while also reducing printing errors.

Provided Quality Improvement through audits, retraining and employee specific improvement plansUtilized early versions of Microsoft Excel, Word and PowerPoint to analyze staff performance and communicated the results to staff via development and implementation of personalized training plans.Reduced errors in claims processing; thereby reducing rework and associated costs which also decreased customer service call volumes by processing claims with fewer errors the first time.