Day to day responsibilities are running the CREDO sales and ambassador service team. Focusing on Mobile services and Clean, green energy for our members and prospects.* Management of sales team for North America* Continual interaction with Marketing, providing feedback and support to create best experience for prospects.* Daily management of Vendor/Partner relationships for alternate growth verticals* Overall improvement of close rate with increase of 12% over prior year

• Developed 5-year plan for future and structure of the Inside Sales Organization including new locations• Manage daily sales of North American division to ensure cohesive sales process and pricing across all divisions and acquisitions.• Streamlined the appointment setting process for team and created near ‘real time’ scheduling• Created efficiencies allowing sales to outpace lead flow by 17% with specific follow up programs and outbound dialing campaigns.• Improve response time to web leads to improve conversion with implementation of technology.• Restructure commission plan to encourage and reward success of the sales colleagues.• Revamped QA to ensure sales were ‘sold’ properly and customer has full understanding of purchase.• Created monthly trainings with Customer Care team to allow cross functional success and build a bench.• Implemented ‘Letter of Expectations’ for all positions improving ease of colleague management.• Improved sales by 34% in East and Southeast regions over year prior.• Introduced new scripting and simplified sales process for optimal performance.

With over 25 years of sales, customer care and operations experience, I now lead the charge for Elements Behavioral Health as Vice President, Call Center Operations. At Elements, we have a family of treatment centers all across the country that are committed to providing the highest quality clinical care for addiction and mental health disorders. Drawing from the latest evidence-based approaches, in an environment of respect and support, we help people build the resilience and skills they need to heal. Our focus is on long-term, sustainable recovery and overall improvement in quality of life. My team helps clients, friends and family members find not only the right location, but the most effective treatment.

Having worked in all aspects of sales and consumer affairs for over 25 years, I am Director of Customer and Call Center Operations. I lead Outlook’s Customer Service and Advisor Service Teams, manages related third-party vendor relationships and play a major role in product development and marketing. I am an accomplished leader/motivator and customer care expert, responsible for all consumer interfacing activities, including the development and implementation of customer care/retention and sales programs, training and quality assurance. Through scripting, agent development and training, my team works to profitably increase revenue to the organization while adding value to the consumer with World Class Service.

• Manage daily operations of 40 seat customer care department with daily direction of agents, supervisors and quality.• Created improved return process for online customers to ensure faster returns and exchanges resulting in improvement of 16 day turnaround improved to 4 days.• Performed Customer Service skills trainings for team and created incentives around service excellence.• Set up outsource call center to assist with heavy call volume to assist in peak times and allow for lower wait times resulting in a better experience for customers.

Drawing on over 20 years of sales and customer service experience, Mark Harris leads Alchemy's top-notch Customer Service and Sales Teams. An accomplished leader/motivator, sales and customer care expert, Mr. Harris is responsible for all sales and customer service activities, including the development and implementation of customer retention and sales programs, training and quality assurance. Prior to joining Alchemy, he managed 14 customer service and customer contact centers for JEG Diversified Healthcare, a developer/marketer of surgical weight loss programs. Before that, Mr. Harris was the U.S. Sales Supervisor for Herbalife International, where he oversaw the daily activities of 175 sales representatives and developed the customer service programs deployed in over 57 countries worldwide. While at Herbalife, Mr. Harris's team received the highly regarded Purdue University certified Center of Excellence Award for his efforts in creating/maintaining superior levels of customer service.