• Led financial reporting projects that created over 20 Excel spreadsheets that accurately identified and recorded KPI’s for issuing investments.• Improved quality assurance by accurately archiving over 80 newsletters and services through analyzing, auditing and collaboration.• Resolved reporting errors by 10% by implementing a new processing strategy through effectively communicating with senior level management.

• Successfully executed balance sheet reconciliation for account receivable, account payable and payments to optimize project performance and align with the General Accepted Accounting Principles (GAAP)• Used teamwork and collaboration to generated financial reports and analyzed data to validate payments and delivered critical financial reports to key stakeholders. • Successfully reported inventory, purchase orders and equipment receiving that helped accurately forecast, and strategically plan monthly budgets for the company.• Follow financial policies and compliance to accurately report financial data used to generate Excel spreadsheets for the company.

• Initiated and accurately processed over 100 daily investment fund wire transfers, domestic payments and foreign currency transactions that helped increase company revenue by 7%.• Successfully processed bank fax instructions using Keystone and Swift that helped increase investment fund transaction accuracy by 5%. • Identified, escalated and communicated risks in a timely manner while adhering to BBH policies and procedures that accurately reduced errors and met investment processing deadlines. • Led projects that saw a 10% increase in department productivity and successfully made recommendations for control improvements to upper management.• Grew revenues 7% by revamping procedures to accurately process wire transfers, domestic payments, and foreign currency transactions.• Increased productivity by 10% through completion of trade settlement and bank reconciliation projects.

• Assisted and oversaw projects that saw a 50% increase in efficiency in the consolidation of data for the organization.• Provided independent professional administrative support on projects using Microsoft Word and Microsoft Excel that increased company efficiency.• Processed and maintained information of a highly complex and confidential nature for the organization using Microsoft Outlook that resulted in the completion of projects.• Analyzed complex issues, initiating communication and problem solving that resulted in effective company communication between employees, internal departments and external parties.• Successfully executed balance sheet reconciliation for account receivable and payments to optimize project performance and align with the General Accepted Accounting Principles (GAAP)• Generated financial reports and analyzed data to validate payments and delivered critical financial reports to key stakeholdersDelivered financial and reporting projects using industry best practices and technology. Analyzed complex data and collaborated with business stakeholders to resolve financial and reporting errors.

• Decreased client refunds by 25% through effective customer service while outperforming and exceeding monthly target goals.• Established and oversaw customer service and hospitality training for newly hired employees which produced 10 award-winning employees.• Processed over 3,000 credit card and cash transactions that resulted in an increase in annual sales revenue for the company from the previous year.• Reviewed and reconciled daily shift audit reports functions that resulted in a 25% increase in operation efficiency.• Delivered 25% increase in operational efficiencies through reconciliation of daily shift audit reports.• Spearheaded training program for new hospitality and maintenance employees producing 10 award winning associates within first six months.• Reduced monthly client refunds by 25% by using effective customer service techniques.

• Established communication with financial advisors that helped improve company efficiency regarding the financial industry application process.• Analyzed and processed payments for over 2,000 financial contracts that generated a 15% increase in annual revenue for the company.• Consolidated and calculated commission and payroll statements using Microsoft Excel that resulted in the accurate disbursement of commission statements for over 100 financial advisors.• Persuaded the process management team to implement projects that improved business operation processes by 50%.• Influenced process management team to implement projects that improved business operations by 15%.• Grew annual revenues by 15% by analyzing and processing payments for 2K+ financial contracts.• Utilized Excel to consolidate and reconcile commission and payroll statements resulting in error-free commission statements for 100+ financial advisors.

Responsible for acknowledging and pulling expired itemsResponsible for adding new items into the database.Responsible for accurately counting all inventory items.

• Coordinate with Merck Legal Counsel to process high priority information requests for electronic data documents.• Write, edit and execute scripts to perform forensic data collections for litigation purposes and internal/external investigations.• Create, assign and close Remedy cases involving archived data retrieval and collection of displaces employees.• Perform quality control by closely examining every detail of forensic data.• Test applications developed by Process Improvement team.• Utilize a range of sources, systems and tools to collect, search, recover, sort, and organize large amounts of electronic information in all phases of an electronic review or litigation matter.• Consult customers following new requests to tailor collections to their precise requirements.• Locate electronic documents, network shares, mailboxes, and other information from systems across Merck’s global network.• Collect and preserve electronically stored evidence and digital media using repeatable and defensible procedures, insuring chain of custody throughout the evidence lifecycle.• Deliver review material to customers and host review meeting to describe what was found, mapping findings to their original requirements.• Manage case data, record and log findings in online case management tool.• Maintain awareness of new eDiscovery technology, techniques and industry best practices.• Suggest innovative solutions to improve the capability of the eDiscovery team, simplify operations, and overcome any challenges that may be encountered.• Identify technology enhancements across the IT organization that would simplify the discovery, collection, and preservation of data. • Mentor and train junior eDiscovery professionals and periodically perform quality review of their work.• Assist team leadership with the development, collection, and publication of metrics that illustrate team performance and highlight obstacles thwarting team potential.

Loads and unloads packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings.Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.

• Managed the daily administration for the department. These duties consist of: answering phones, filing, copying, binding, scanning, delivering mail, greeting visitors, etc.• Responsible for organizing travel arrangements for department visitors and travel reimbursements of staff.• Responsible for the oversight and updating of the department’s wiki page.• Responsible for organizing and managing documents and webpages for Data Management Directorate.• Responsible for processing inter-office transfers for the data archiving services.• Responsible for processing departmental invoices for archives.• Responsible for procuring supplies, services, and equipment via SAP Purchase Order and/or procurement card.• Works closely with Library Business Office on financial matters.• Responsible for writing letters and emails on behalf of other office staff.• Coordinates training sessions, meetings, events, conferences, and webinars, by reserving rooms, making travel arrangements for invited guests, and ordering supplies and food.

• Performed administrative duties such as documenting, photocopying, faxing, mailing, and organizing filing system.• Answered telephones and transferred calls to appropriate staff members.• Sorted and distributed incoming communication data, including faxes, letters and emails.• Monitored and maintained the organization’s website.• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.• Maintained staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.• Maintained the office database – retrieved and organized information for individual employees and clients.• Created spreadsheets and presentations for executives.• Purchased office equipment and supplies from contacted vendors and subcontractors.• Established and implemented administrative policies and procedures for the office.• Filed and recorded corporate documentation, electronic files, inventories and reports.• Performs other duties as necessary and appropriate. May coordinate the work of others. Acts as an Administrative resource to other Administrative staff.

Receive, review, and process ISF documentationObtain ISF filing status and follow all processes to ensure rejected, late or no match is resolved. Provide excellent and timely data entry and customer service, under the close supervision and advice of the department Supervisor

Sell and promote memberships, programs, services, and products by motivating prospective members to begin working toward their fitness goals.Maintain the business plan and marketing strategies to increase membership sales.Provide excellent customer service and build a positive relationship to new and existing members.

Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs.Thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase.Utilize all relevant sales tools to drive profitable growth.