Mark Hatam

Mark Hatam Email and Phone Number

Chief Product/Growth Officer @ Integrari
Mark Hatam's Location
Washington DC-Baltimore Area, United States, United States
Mark Hatam's Contact Details

Mark Hatam personal email

n/a
About Mark Hatam

25+ years experience in product innovation, strategy, and technology development for the global Telecom, E-Commerce, and Fintech markets including Business Automation, Service Delivery & Assurance, Digital Enablement, OSS/BSS, Billing & Settlement, Revenue Assurance & Fraud Management, Network Management, Orchestration, CRM, Supply Chain Management, AI/ML, Trade Automation, System Integration & Middleware.

Mark Hatam's Current Company Details
Integrari

Integrari

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Chief Product/Growth Officer
Mark Hatam Work Experience Details
  • Integrari
    Chief Growth Officer
    Integrari Apr 2024 - Present
    At Integrari, we are revolutionizing customer engagement through cutting-edge Generative AI solutions. Our platform empowers businesses to create smarter, more personalized interactions across every channel, from Conversational AI and Multilingual Assistants to AI-powered Virtual Agents.As the Chief Growth Office, my responsibilities include: - Developing and executing growth strategies to increase market share and revenue.- Collaborating with cross-functional teams to align efforts with growth objectives.- Identifying market opportunities through comprehensive research and analysis.- Guiding product development to ensure alignment with market demands.- Enhancing customer engagement and retention by improving satisfaction and loyalty.- Driving innovation initiatives to maintain a competitive edge in the industry.Join us in reshaping the future of customer experience with advanced AI automation and intelligent engagement.
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  • Panamax Inc.
    Chief Product Officer | Telecom & Mobile Financial Solutions
    Panamax Inc. Aug 2017 - Present
    Garden City, New York, Us
    Responsible for end-to-end formulation of Panamax's product vision and strategy. Incorporating Cloud Computing, AI/ML, KYC, Distributed Ledger Technology, and Billing & Settlement capabilities into telecom and fintech solutions for Telco's/CSP's, Aggregators, Financial Institutions, and Banks. Head of Product for www.bridegvoice.com offering exceptional VoIP services to Carriers and Enterprises, including a self-care portal and e-shop for sign-up, on-boarding, payments, and service assurance using Liferay's Digital Experience Platform (DXP 7.1), In-house BSS, and VoIP gateways with full end-to-end API integration. Responsible for identification of targeted customer segments and markets, evaluating market trends and industries, analyzing the competitive landscape and setting product pricing and positioning strategies.
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  • Aztech Telecom Enterprises
    President
    Aztech Telecom Enterprises May 1996 - Present
    Telecom Fraud Management, Revenue Assurance, Billing, Routing, and Interconnect Business Optimization expertise for CSP's, Mobile Operators, and Carriers.
  • Gbet
    Member Of Gbet - Global Business Exchange For Telecom
    Gbet May 2011 - May 2020
    Global Business Exchange for Telecom’s (GBET’s) mission is to adopt electronic exchange principals for international wholesale commercial, operational and financial transactions and foster collaboration amongst carriers using best practices and transformational solutions.
  • Telarix
    Senior Vp Product Management
    Telarix Dec 2008 - Nov 2016
    As Senior Vice President of Product Management, I oversee the product roadmap, and optimal product positioning, and timely delivery of Telarix’s high value SaaS and licensed interconnection solutions.
  • Telarix
    General Manager, Ixlink
    Telarix May 2006 - Nov 2016
    iXLink has become the de facto standard for trading, financial, and business information exchange between 4000+ global Telecom companies, generating over 400 million transactions per year. To achieve this, I led an international team of 20 analysts and developers from concept to product to a multi-million dollar annual recurring revenue business. Successfully patented the concept under: U.S. Patent No. 8,359,400 – System and Method for User-Definable Document Exchange.Today as the General Manager of iXLink, I am responsible for creating the vision, developing the product portfolio, ensuring optimal product positioning, and delivering innovative cloud services for fostering collaboration amongst Telecom companies and across the value chain.
  • Telarix
    Vp, Product Management
    Telarix Aug 2001 - Jun 2008
    As Vice President of Product Management, oversaw the product roadmap, requirements gathering, software quality assurance and release planning of Telarix’s high valued interconnect policy engine/LCR ,and business optimization software suite called iXTools. Managed 8 Product Managers and 7 major releases of the software, covering all aspects of back-office automation for clients. Deployed the first fully integrated solution to the wholesale Telecom industry in 2005. Used large-scale parallel processing and map-reduce techniques to offer a scalable architecture that today supports over 200 billion international minutes of traffic per year across 8 of the top 10 global carriers worldwide. Used Business Process Model and Notation (BPMN) standards to model the business processes of the entire application. Created a Product Dashboard as a cross-departmental tracking tool for features, releases, and change requests. Key clients range from Tier 1 Global Carriers to OTT Players: AT&T, Verizon, Sprint, Deutsche Telekom, Orange, Telecom Italia, iBasis, PCCW, America Movil , CITIC, China Mobile, Microsoft/Skype and Twilio.
  • Teligent
    Consultant
    Teligent 1998 - 2001
    Danderyd, Stockholm County, Se
    Provider of management and technical consulting services to Teligent. Major projects included product planning, systems and network engineering, and operations planning for the Teligent’s voice & data products; As part of Teligent's IT Applications team and as the Acting Director I was responsible for managing 45 employees and contractors.
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  • Mci
    Manager, Global Systems Engineering
    Mci 1988 - 1998
    Basking Ridge, Nj, Us
    Responsible for coordinating the design of MCI’s global systems architecture and the implementation of the supporting infrastructure with MCI’s global partners. Tasks included working with various global marketing groups to define functional requirements; working with alliance management groups to secure funding for development programs; and working with network/systems engineering to define implementation plans. Specific projects included working with Avantel (MCI/Banacci Mexican Joint Venture) to develop a systems engineering plan, and MCI/Stentor Canadian Alliance to develop a system architecture plan in support of MCI’s products and services in Canada. Responsibilities included forming a core team to create a technology evolution direction for the many aspects of Stentor’s network and supporting systems, including Order/Entry, Rating/Billing, CRM, and Network Management systems.
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Mark Hatam Skills

Executive Management B2b Software Technical Product Management Product Leadership Telecommunications Management Customer Demos Customer Intimacy Billing Systems Business Engineering Sales Automation Supply Chain Engineering Invoice Verification Feature Definition Intelligent Networks Solutions Design Telecom Bss Telecommunications Saas Integration Wireless Mobile Devices Cloud Computing Managed Services Product Management Pre Sales Voip Management Strategic Partnerships Voice Over Ip

Mark Hatam Education Details

  • Syracuse University
    Syracuse University
    Computer Engineering
  • Syracuse University
    Syracuse University
    Bioengineering

Frequently Asked Questions about Mark Hatam

What company does Mark Hatam work for?

Mark Hatam works for Integrari

What is Mark Hatam's role at the current company?

Mark Hatam's current role is Chief Product/Growth Officer.

What is Mark Hatam's email address?

Mark Hatam's email address is mh****@****rix.com

What is Mark Hatam's direct phone number?

Mark Hatam's direct phone number is +170356*****

What schools did Mark Hatam attend?

Mark Hatam attended Syracuse University, Syracuse University.

What skills is Mark Hatam known for?

Mark Hatam has skills like Executive Management, B2b Software, Technical Product Management, Product Leadership, Telecommunications Management, Customer Demos, Customer Intimacy, Billing Systems, Business Engineering, Sales Automation, Supply Chain Engineering, Invoice Verification.

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