Mark Hatam Email & Phone Number

At Integrari, we are revolutionizing customer engagement through cutting-edge Generative AI solutions. Our platform empowers businesses to create smarter, more personalized interactions across every channel, from Conversational AI and Multilingual Assistants to AI-powered Virtual Agents.As the Chief Growth Office, my responsibilities include: - Developing and executing growth strategies to increase market share and revenue.- Collaborating with cross-functional teams to align efforts with growth objectives.- Identifying market opportunities through comprehensive research and analysis.- Guiding product development to ensure alignment with market demands.- Enhancing customer engagement and retention by improving satisfaction and loyalty.- Driving innovation initiatives to maintain a competitive edge in the industry.Join us in reshaping the future of customer experience with advanced AI automation and intelligent engagement.

Garden City, New York, Us

Responsible for end-to-end formulation of Panamax's product vision and strategy. Incorporating Cloud Computing, AI/ML, KYC, Distributed Ledger Technology, and Billing & Settlement capabilities into telecom and fintech solutions for Telco's/CSP's, Aggregators, Financial Institutions, and Banks. Head of Product for www.bridegvoice.com offering exceptional VoIP services to Carriers and Enterprises, including a self-care portal and e-shop for sign-up, on-boarding, payments, and service assurance using Liferay's Digital Experience Platform (DXP 7.1), In-house BSS, and VoIP gateways with full end-to-end API integration. Responsible for identification of targeted customer segments and markets, evaluating market trends and industries, analyzing the competitive landscape and setting product pricing and positioning strategies.

Telecom Fraud Management, Revenue Assurance, Billing, Routing, and Interconnect Business Optimization expertise for CSP's, Mobile Operators, and Carriers.

Global Business Exchange for Telecom’s (GBET’s) mission is to adopt electronic exchange principals for international wholesale commercial, operational and financial transactions and foster collaboration amongst carriers using best practices and transformational solutions.

As Senior Vice President of Product Management, I oversee the product roadmap, and optimal product positioning, and timely delivery of Telarix’s high value SaaS and licensed interconnection solutions.

iXLink has become the de facto standard for trading, financial, and business information exchange between 4000+ global Telecom companies, generating over 400 million transactions per year. To achieve this, I led an international team of 20 analysts and developers from concept to product to a multi-million dollar annual recurring revenue business. Successfully patented the concept under: U.S. Patent No. 8,359,400 – System and Method for User-Definable Document Exchange.Today as the General Manager of iXLink, I am responsible for creating the vision, developing the product portfolio, ensuring optimal product positioning, and delivering innovative cloud services for fostering collaboration amongst Telecom companies and across the value chain.

As Vice President of Product Management, oversaw the product roadmap, requirements gathering, software quality assurance and release planning of Telarix’s high valued interconnect policy engine/LCR ,and business optimization software suite called iXTools. Managed 8 Product Managers and 7 major releases of the software, covering all aspects of back-office automation for clients. Deployed the first fully integrated solution to the wholesale Telecom industry in 2005. Used large-scale parallel processing and map-reduce techniques to offer a scalable architecture that today supports over 200 billion international minutes of traffic per year across 8 of the top 10 global carriers worldwide. Used Business Process Model and Notation (BPMN) standards to model the business processes of the entire application. Created a Product Dashboard as a cross-departmental tracking tool for features, releases, and change requests. Key clients range from Tier 1 Global Carriers to OTT Players: AT&T, Verizon, Sprint, Deutsche Telekom, Orange, Telecom Italia, iBasis, PCCW, America Movil , CITIC, China Mobile, Microsoft/Skype and Twilio.

Danderyd, Stockholm County, Se

Provider of management and technical consulting services to Teligent. Major projects included product planning, systems and network engineering, and operations planning for the Teligent’s voice & data products; As part of Teligent's IT Applications team and as the Acting Director I was responsible for managing 45 employees and contractors.

Basking Ridge, Nj, Us

Responsible for coordinating the design of MCI’s global systems architecture and the implementation of the supporting infrastructure with MCI’s global partners. Tasks included working with various global marketing groups to define functional requirements; working with alliance management groups to secure funding for development programs; and working with network/systems engineering to define implementation plans. Specific projects included working with Avantel (MCI/Banacci Mexican Joint Venture) to develop a systems engineering plan, and MCI/Stentor Canadian Alliance to develop a system architecture plan in support of MCI’s products and services in Canada. Responsibilities included forming a core team to create a technology evolution direction for the many aspects of Stentor’s network and supporting systems, including Order/Entry, Rating/Billing, CRM, and Network Management systems.

M.S., Computer Engineering

B.S., Bioengineering