Mark Hatswell Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Conducted media monitoring across various engagement tracking services to produce real-time coverage reports. Tools: Meltwater, MRP, NewsWhip
• Developed media contact lists and pitched to traditional and social media targets.
• Secured earned media hits for regional and national promotional campaigns through effective pitch tactics and networking with contacts in the media.
• Influencer relations: Distributed promotional materials and press packages to contracted influencers for various social campaigns.
• Drafted creative materials, wrap reports, and financial invoices for vendors and clients.
• Wrote and assembled creative materials for promotional purposes and social media copy.

Ajax, Ontario, Canada

• Clerical duties at the front desk, including answering phone inquiries and maintaining membership accounts
• Responsible for providing guest services to members - including sign-ups, towel service, and gym sanitization
• Scheduled fitness classes for members and updated class lists for instructors

Toronto, Ontario, Canada

• Communicated with customers remotely to solve issues related to personal telecommunication services
• Oversaw customer accounts for billing and payments
• Processed product and service purchases for devices or home bundled items

North York, Ontario, Canada

• Assisted office facilities requests cross-functionally to provide physical and digital amenities to staff
• Organized meeting room layouts and delivered electronic copies of courier mail
• Coordinated courier requests, provided tracking and inquiries for mail designations - monitored communicated from courier services for ticket support, records management, and vendor pick-ups

Toronto, Ontario, Canada

• Serviced clientele for restaurant and bar dining experience - including the delivery of food and drink orders
• Communicated rotating product knowledge and maintained relationships with valued customers
• Responsible for large-scale special events, servicing the events team staff for 500+ attendees

Ajax, Ontario, Canada

• Worked on concession stand to assist customers with purchasing food and drink items
• Serviced the ticket stand to communicate movie admission information - including showtimes and digital 3D options
• Maintained the cleanliness and sanitization of all threatre auditoriums

Ajax, Ontario, Canada

• Expedited large quantities of food from the kitchen to customers in a timely and efficient manner
• Responsible for the kitchen's computer system to track, log, and update food orders during high-traffic peak hours
• Cooked all menu items to the standards of the organization to ensure restaurant quality

Postgraduate Certificate, Public Relations

• Social and Digital Media • Strategic Communications • PR Writing • Event Planning Management • Public Affairs • Marketing Communications.

Bachelor Of Arts, Political Science And Cultural Anthropology