Mark Hawksley Email & Phone Number

Wakefield, Gb

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Trusted by mid-size and Fortune 1000 companies, TECSYS (TSX:TCS) is the market leader in enterprise supply chain management software and solutions that transform and power thousands of facilities with complex, high-volume environments (www.tecsys.com).● Led the establishment of TECSYS’ European headquarters in 2015 and a dedicated Customer Care Support Center to ensure 24x7 responsiveness and support to customers with geographically-dispersed, multi-site supply chains. ● Establishing direction for TECSYS’ European division and leading all aspects of corporate development, services, solution development/implementation customer support, partnering, IT, financials, recruitment, HR and related strategies, plans, teams, projects and operations with P&L responsibility; ● Working cross-functionally and in conjunction with North American teams in the development of elite IT/Supply Chain solutions tailored to new and existing retail, wholesale, distribution and manufacturing accounts; ● Collaborating with the Global Senior Executive team in the planning and execution of initiatives to support the company’s global vision and strategy for driving business, expansion, market access, value, solution awareness and branding; ● Conducting research on industry/country/market segments and developing and tracking performance and success metrics in multiple countries and market segments; ● Overseeing regional implementations,country-specific teams and projects.

Chicago, Il, Us

(See above company overview for TECSYS)● Led a team of 50+ employees and oversaw the delivery of all enterprise supply chain management software and solution implementation projects, consulting and service engagements to ensure customer success in both new and existing base accounts (small, medium-sized, large and Fortune 1000 customers); ● Oversaw Professional Services operations with global responsibility for optimizing the services portfolio around TECSYS vision and defining the strategic direction of the Services team that transformed and powered facilities with complex, high-volume environments in healthcare, retail, wholesale, distribution and manufacturing sectors; ● Managed the Project Management Office (PMO) and portfolio of platform implementation projects, including providing onboarding, integration, education and documentation to drive long term customer satisfaction and value; ● Evaluated external warehouse management processes, systems, design requirements and success criteria to provide best practice recommendations to successfully implement transformative solutions; ● Led hiring, training, performance management and career development within the Professional Service organization; ● Established procedures, metrics and key performance indicators to measure operations, improvement targets and evolving business requirements; ● Partnered with the Sales team to assist in project pre-qualification and evaluation of roadmaps and plans to address customer needs, vision and organizational objectives.

Chicago, Il, Us

(See above company overview for TECSYS)● Directed the planning, positioning and execution of solution implementations, customer success initiatives and training services throughout the solution life-cycle to accelerate customers’ time to value; ● Provided global leadership and oversight related to all aspects of customer delivery within a portfolio of clients, primarily in the healthcare sector;● Managed Operational account management, customer relationships and implementing value-add services that enhanced customer experiences and provided/captured return on investment in their businesses;● Defined and led the documentation of required methodologies, established and oversaw training to all Customer Delivery staff assigned to projects, set and monitored KPIs for project success and collaborated closely with Product Managers and Sales to ensure actionable feedback from the field, improvement of offerings and optimal communication between both teams.

Chicago, Il, Us

(See above company overview for TECSYS)● Oversaw TECSYS’ full range of Professional Services operations in Europe with a focus on the developing, consulting on, deploying and supporting IT/ supply chain execution solutions for key accounts based in the UK, France, Italy, Germany, Portugal and Spain; ● Led and set the strategic direction for the Implementation and Professional Services team.

With solution installations at approximately 70,000 sites in 51 countries and customers including 8 of the Top 25 global food retailers, Retalix provided software development services for retailers, wholesalers, and distributors of fast-moving consumer goods and was a Top 4 software vendor for grocery retailers and among the Top 10 large software vendors to retailers (acquired by OMI in 2004).● Developed, implemented and supported internal warehouse management and supply chain systems for customer accounts in Europe and Africa; ● Managed 8 direct reports and led logistics and distribution consulting, needs assessment and the development of customized solutions (including voice-controlled solutions and links to automation) for complex distribution centers for large accounts including Argos Distributors, United Norwest Coop, National Brands, Woolworths (Pty) Ltd and Score Supermarkets.

Santiago, Santiago, Cl

Formed by the merger of Dallas Systems Corp and Neptune Systems in 1997, EXE Technologies operates in 36 countries and is a leading provider of supply chain execution software solutions for warehouse management, fulfillment, collaboration, inventory management, and supply network execution (acquired by SSA Global in 2003 and currently a subsidiary of Infor Global Solutions).● Led the planning, development, implementation and support of comprehensive warehouse management systems, customizations and business critical supply chain projects in complex distribution environments for many of the leading UK and European retailers, including Tesco Stores, Boots The Chemists, John Lewis Partnership, Jacksons Family Foods, WH Smith, Kwik Save, GB (Belgium), and Simago (Spain); ● Managed a team of 33 permanent staff (7 project managers/installers, 21 developers, and 5 technicians); ● Directed migration projects for customers running old proprietary systems to current compliant mainframe or UNIX-based applications.

Leeds, West Yorkshire, Gb

With over 630 stores, 180,000 employees and £1B in operating income, ASDA Stores is one of the largest British supermarket retailers and a subsidiary of Walmart subsequent to a £6.7B takeover (www.asda.com). ● In cooperation with MIS-Distribution, managed small teams of programmers and analysts to develop warehouse management, purchasing and merchandising systems and applications based on a worldwide chain-stores packaged solution and tailored to diverse in-house customizations; ● Provided daily and emergency support for five regional fast-moving depots, one slow-moving depot, and a clothing and footwear facility.

British Jeffrey Diamond was a 1,300-employee manufacturer of heavy engineering equipment, including pulverisers, crushers and conveyors and coal face mining machinery. ● Earned an increasing scope of responsibility from Trainee Computer Operator to Senior Operator leading a team of three operators and managing shifts; ● Led the analysis and development for a wide array of systems and interfaces across all phases from concept, coding and testing through to implementation of new/updated systems; ● Provided support across all areas of the business including labor control, standard costing, accounts receivable, accounts payable, customer ordering, production control, manufacturing, inventory control, and stock valuation.

Diploma In Computer Science (With Distinction)

Btec National Certificate In Business And Finance

General Certificate Of Education (Gce)