Mark Hay Email & Phone Number

Edinburgh, Gb

Dunfermline, Scotland, United Kingdom

Dunfermline, Fife, United Kingdom

Carrying out training needs analysis with clients in order to design bespoke system and process sessions that meet the client’s needs and engage the delegates. Training is delivered through interactive and hands on sessions.

Edinburgh

Enabling businesses achieve their transformation goals by increasing employee engagement. Working with all levels of employees from CxO level down. Primarily driving change in IT sectors through ITSM, DevOps, Cloud, Project Management and other areas.Performing roles as facilitator for client workshops. Working with tech and design teams on product design and driving analytics through the business. Often involved in sales support and client management.

Edinburgh, United Kingdom

Overseeing IT & development functions while working with the rest of the business to drive improvements in systems and processes.

Edinburgh

Responsible for IT and project management activities. Managing the IT team through project roll outs and day to day business support including management of third party providers and contracts. Also responsible for managing the IT and application support function as well as management information requests and system maintenance.

Edinburgh, United Kingdom

Focused on project management and business analysis activities for partners and internal functions on small to medium changes on implementations. Working with our sales and new business teams to develop and manage relationships with partners. Also providing front line and technical IT support. Developing internal and external training programs.Provide support and change management functions to colleagues, internal departments and partner firms. Responsible for initial assessment of change requests, stakeholder management, work allocation to developers, testing, MI creation and change communications. Also responsible for system administration (Salesforce CRM), organisation/partner training, IT support, creation and maintenance of company knowledgebase and phone lines.

Edinburgh, United Kingdom

Responsible for training design and delivery to the operations department and other business areas as required. Designed and delivered systems, process and soft skills training across the business using traditional formats and introducing e-learning components. Training and operations representative to the IT and project teams and performing project related data and business analysis.

Ba (Hons), Information Management, 2:1

Education record