Mark Hedquist, Mpa, Hsa, Rpa, Qpfc Email & Phone Number

Kansas City, Missouri, United States

St Louis, Missouri, United States

Greater St. Louis Area

Develop and deepen client relationships with trustees for multi-employer and single employer pension trust funds. Consulting for self-funded health & welfare administration business. Coordination with plan attorneys, actuaries, investment managers, registered investment advisors, financial institutions and other professionals involved in operating Taft-Hartley plans. Officer leader for 20 local associates. Special projects and business development opportunities.

Las Vegas, Nevada Area

Organized and maintained fiduciary plan documents for sponsors including a secure vault system. Guided clients with active conversion projects to new service provider platforms. Created fee & service proposals for selected clients in order to maximize value and ROI. Created strategic value proposition for marketing efforts. Wrote original blog content for the firm.

Salt Lake City, Ut

Part time Instructor in personal finance course.

Greater Salt Lake City Area

Taught, trained and guided local and national employers regarding awareness and utilization of LDSJobs worldwide database. Using proprietary church resources, LinkedIn and CareerShift, connected directly to recruiters for growing companies to encourage use of LDSJobs for posting open positions and sourcing for talent without incurring any direct expenses. Helped organize and market job fairs and associated hiring events for employers, including regular networking venues.

Waco, Texas Area

• Supervise 6 to 8 team members • Manage and balance the workload of new clients on-boarding• Create efficiencies• Provide post-sales support to key referral partners • post-sales support to external sales team members • Handle escalations • Regularly evaluate team member performance• Provide or coordinate technical and skills-based training• Plan and organize weekly team meetings• Identify and lead the hiring of new team members• Responsible for establishing, monitoring and meeting metrics• Coordinate service needs and process improvement

New business qualified retirement plan implementations for 401(k), 403 (b) and 457 type plans in the retirement services division for AUL. Market segment is small to medium plans, with strategic focus on plans in the 5 to12 million dollar asset range. Location in downtown Indianapolis, IN.

•Executed over 50 plan conversions resulting in millions of client assets under management.•Coordinated prototype exceptions facilitating flexible solutions and increased satisfaction.•Achieved perfect surveys from clients regarding project execution resulting in additional sales.•Obtained business goal of on time implementations enlarging scalability for marketing product. •Trained associates contributing to expanded capacity for additional conversion projects.

Managed service center operations including performance metrics and the management of direct reports administering benefits services for plan participants. Full outsourced contracted clients included Continental Airlines, Honeywell and Stanley Tools. •Administered benefit operation including reporting on 18 million dollar annual services.•Executed people management responsibilities which increased business unit performance.•Ensured consistent benefits issue resolution resulting in satisfied clients and participants.•Created and implemented requirements policy for participants utilized company wide.•Researched key performance indicators giving internal managers valuable and reliable data.•Produced top survey results recognized firm wide, which led to multi-million dollar renewal.

Daily operational management of web-based health content and interactive tools for clients book of business.Business development and marketing of licensed software services.Web traffic analysis and client reporting.Revenue forecast projections and invoicing.

Health and Dental plan performance asessment and reporting. Annual Enrollment planning, strategy and administration. Relationship Management for account executives with contracted plans for Bank of America.

Provider credentialiing and recruiting.Project work including HMO network analysis and NCQA approval.Payment adjudication and resolution for contracted provider offices.

Master Of Public Administration (Mpa), Specialization In Health Services Administration (Hsa)

Activities and Societies: Phi Alpha Alpha MemberNational Honor Society Inductee

Bachelor Of Arts (Ba), History

Education record