Mark Heeney Email & Phone Number

Ireland

County Dublin, Ireland

• Advise and coach upwards of 200 postgraduate business students from MSc in Management, Finance and Human Resource Management individually (face to face and online) about their career choices.• Design and oversee the delivery of workshops that provide employability skills including job search strategies, self-marketing, career guidance, and networking.• Developing and maintaining relationships with employers to help promote students as well as organising and hosting employer talks both in person and online. • Responsible for the coordination of a 3rd year undergraduate internship for 45 students.• Project managed the introduction of a new career’s portal for 1000 students.• Gather relevant data, analyse and produce statistics that highlight success in job placement of postgraduate business students and alumni.• Managed a year-long mentoring programme matching 40 current students with alumni for one-to-one mentoring.• Advise on employment contract negotiation and work permit status.• Work with Programme Directors and other members of staff in the delivery of the School’s postgraduate business alumni engagement strategy.

• Provided advice, guidance and support to people managers on all HR processes, programmes, policies, investigations, disciplinary and grievance procedures and escalating to the HR Manager where necessary.• Developed and updated HR Policies and Procedures as necessary, ensuring compliance with relevant statutory legislation and industry best practice.• Partnered with Operations Managers in driving strategic goals.• Facilitated and coordinated recognition programmes in line with programme rules and within budget.• Supported and administered the quarterly performance management scheme.• Participated and supported in the delivery and implementation of key HR projects and initiatives and monitored effectiveness.• Ensured all employee related information was maintained to a high standard and kept up to date and recorded as required in relevant systems.• Reported on key HR metrics such as headcount, attrition, internal movement and performance on a regular basis.• Participated and developed effective internal communication strategies and implementation plans.

Dublin, Ireland

• Provided Employee Relations expertise, advice and guidance to colleagues.• Supported and guided management in the implementation of ongoing HR policies and procedures.• Lead and managed disciplinary/grievances cases through the disciplinary process such as employee misconduct, complaints, grievances, inappropriate workplace behaviour, policy and work-flow violations. • Updated daily attendance reports, conducting return to work interviews, calculating and approving leave and responsible for employees compliance with the companies Attendance and Lateness Policy.• Communicated with various stakeholders; Employees, Team leads, HR and Program Managers on a daily basis.• Weekly Performance management check ins with Team leads, provided advice to Team Leads on performance management.• Coached, mentored and set objectives for Team Leads and completed monthly Team Lead appraisals.• Performance management and career coaching for up to 100 employees.• Quarterly one to one catch ups/career coaching sessions with employees on performance and development for up to 100 employees.• Developed and implemented training and development for new Team Leads.• Created weekly reports on attendance, attrition, performance and projects.• Involved in internal and external recruitment process, regarding job advertisements, interviewing and offered feedback to candidates.• CV Advice and Interview preparation for employees applying for internal roles and organised CV and Interview Workshops and on-site career days.• Conducted half yearly Employee survey, analysed data and presented to both clients and employees.• Monthly Induction for new starters and conducted exit interviews.• Lead employee engagement on site, through staff initiatives, employee of the month and reward and recognition and presented to up to 150 employees monthly on upcoming events.• Responsible for payroll for up 150 employees on a weekly basis, monthly bonus uploads and point of contact for payroll issues.

6 Harcourt Street, Dublin 2

• Ownership of the recruitment process from job specification to commencement of hire.• Sourced candidates for several roles including Multilingual, IT Specialists, Project Managers and Service Desk Managers. • Interviewed, assessed, and matched candidates to client Company and roles. • Worked with candidates to improve their CV, coaching, and preparing candidates for interview. • Worked towards weekly CV submission deadlines and organised interviews on client site.• Recorded weekly activity, created reports and presented reports to client on a weekly basis. • Developed and updated business/marketing plans and responsible for job advertisements.• Provided professional advice and account management to key clients. • Took references, conducted background checks, drafted and sent contracts to new hires. • Responsible for building relationship with international universities for graduate work placements.

Allianz House, Elmpark, Merrion Road, Dublin 4

Level 9, 2 Market Street, Sydney, Nsw 2000

Ma Career Education, Information And Guidance In Higher Education

Cipd Certificate In Human Resource Management

Honours B.Sc (Mgmt) Retail & Services Management, Business Studies

Ordinary Degree In Business Management, Business Management